SCALABLE PROCESS

We develop our solutions and processes based on each client's distinct needs and unique business goals. This enables us to support them throughout their operations’ lifecycle, whether they need a different approach to recruitment or a more focused management strategy.

Should their campaigns expand beyond their initial trajectory, we can easily expand or downsize their operations. We can even seamlessly bring in new teams to support new languages or even new locations if our partners choose to globally expand your demographic.

Identifying your
needs

Establishing goals
and expectations

Creating a
scope of work

Interviewing agents

Training

Establishing a
go-Live date

Identifying your needs

We have industry experts that will work directly with you to fully understand your business goals and what you need to achieve them. This will involve a detailed analysis of the strategies your business has implemented and plan to execute. We will then introduce our services and highlight the ones that will work best for you.

Establishing goals and expectations

After understanding your business strategies and agreeing on what outsourcing solutions match your business needs, we will then establish measurable goals and expectations to ensure that we are aligned with the expected SLAs and results.

Creating a scope of work

We will customize each service to ensure that your identified business needs will be responded to. Management reporting and workflow processes will be established to ensure that the outsourced campaign will be executed according to your operation guidelines.

Interviewing agents

You will then be able to look at our pool of agents and gain access to their resumes and voice samples. From this pool, you can interview and select agents who will work on your program. With Open Access BPO, you have the final say.

Training

We will schedule one-on-one training sessions at your convenience to ensure that the call center agents are up to par with your business standards. In addition to this, we will also implement classroom sessions with our training and management teams.

Establishing a go-Live date

We will then review everything we have discussed and make sure that all parties are in agreement. Once all these things are completed, we will establish a go-live date. We will then start the actual work for you.

Get in touch with us to find out how we can help you.