Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

Italian Content Moderation Analyst (Review community)

Mandarin Customer Support Agent (Healthcare facility)

Japanese Content Moderation Analyst

German Customer Support Agents (Health app)

Mandarin Customer Service Agents (Software firm)

Senior IT Support Staff

Research Writer

Content Writer – Marketing

Desktop Support Engineer

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

A rising player in the Southeast Asian telecom industry was finding it challenging to keep up with the growing demands of their continuously expanding customer base. In our recent case study, we share how our outsourcing expertise empowered our telecom client. ¬†Download Building a Non-voice Solution to Propel a Telecom Disruptor today to find out […]

Italian Content Moderation Analyst (Review community)

Responsibilities: Moderate pending user-generated content against a set of community guidelines on the admin platform. Maintain key quality and productivity metrics as outlined by the brand and partner management. Research, collect, and collate required information on products/services/content across several online platforms based on provided guidelines. Conduct online content classification and categorization. Maintain data work requirements […]

Mandarin Customer Support Agent (Healthcare facility)

RESPONSIBILITIES This is for a healthcare campaign. So, if hired, you will be working on behalf of a nonprofit medical service provider and will be responsible for: efficiently respond to customers’ inquiries and concerns over the phone and via email, live chat, or social media; connecting and building rapport with customers by actively listening, asking […]

Japanese Content Moderation Analyst

RESPONSIBILITIES As a Content Moderation Analyst, you will be working for an online Q&A platform, where questions are asked, answered, edited, and organized by its community of users You will be tasked to moderate content based on given guidelines using both Japanese and English QUALIFICATIONS Must be proficient in both written and spoken English and […]

German Customer Support Agents (Health app)

Mandarin Customer Service Agents (Software firm)

RESPONSIBILITIES Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to next level of support. Maintain accountability for an issue until the same is resolved. Report errors/bugs to Product Support team. Provide consulting for customers on procedural issues and queries including quick […]

Senior IT Support Staff

QUALIFICATIONS Knowledge / Experience in Multilayer switching, Advanced Routing (Load Balancing, PBR, OSPF, etc.) Knowledge / Experience in a Domain controlled environment, Active Directory, and Group Policy Management Knowledge / Experience in Firewall Administration (Sonicwall, Fortigate) Knowledge / Experience in Linux Server Administration MCSA, CCNA, or CCNP certification preferred but not required RESPONSIBILITIES Ensure team […]

Research Writer

QUALIFICATIONS College education; a degree in Business, English, Mass Communications, Journalism or the like from an accredited college or university preferred At least 2 years of experience writing and editing Excellent English communication skills Experience writing B2B content, including white papers, case studies, etc Experience writing for a US audience With relevant work experience, preferably […]

Content Writer – Marketing

RESPONSIBILITIES Write informative and conversational articles about outsourcing, call center practices, customer support, and the company s web services Write copies for the company s website and other visual marketing materials as may be required Write entertaining, magazine-style articles for the company s newsletter QUALIFICATIONS MUST-HAVES At least 2 years of writing experience in the […]

Desktop Support Engineer

QUALIFICATIONS A college degree in Computer Science, Information Technology or equivalent Good English communication skills Knowledge in technical troubleshooting, software applications, desktop assembly/disassembly, basic desktop hardware troubleshooting, and basic networking RESPONSIBILITIES Install, deploy, and maintain desktop and laptop PCs, operating systems, and various client application Resolve network/systems/applications incidents/requests from users Log incidents/requests into ticketing system […]

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