Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

Arabic

Albanian

Company Nurse

Financial Client Support Specialist – Fintech firm

Call Center Associate — Service platform app

Desktop Support Engineer

Customer Service Agents — Healthcare brand

Turkish Document Reviewer

Senior IT Support Staff

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

A rising player in the Southeast Asian telecom industry was finding it challenging to keep up with the growing demands of their continuously expanding customer base. In our recent case study, we share how our outsourcing expertise empowered our telecom client.  Download Building a Non-voice Solution to Propel a Telecom Disruptor today to find out […]

Arabic

Though primarily used in 20 countries in the Middle East and Africa, Arabic is spoken by more than 400 million people worldwide.  These markets include some of the world’s bustling economies with massively lucrative industries. But because of the stark cultural differences, many American and European businesses fail to capture this huge market. If you’re […]

Albanian

The Albanian language is spoken by over seven million people in Albania and in other countries like Greece, and Turkey. These Albanian speakers are nurturing a powerful market potential, and brands must be able to capture its target customers to succeed.  In order to win over this demographic, brands need to eliminate barriers preventing them […]

Company Nurse

Financial Client Support Specialist – Fintech firm

Call Center Associate — Service platform app

QUALIFICATIONS Bachelor’s Degree or equivalent work experience At least two years of work experience in customer service, working with US customers Outstanding written and verbal English communication skills Effective organization and time management skills Ability to work well in team-oriented environments Successful applicants must be willing to work the night shift RESPONSIBILITIES Develop and maintain […]

Desktop Support Engineer

QUALIFICATIONS A college degree in Computer Science, Information Technology or equivalent Good English communication skills Knowledge in technical troubleshooting, software applications, desktop assembly/disassembly, basic desktop hardware troubleshooting, and basic networking RESPONSIBILITIES Install, deploy, and maintain desktop and laptop PCs, operating systems, and various client application Resolve network/systems/applications incidents/requests from users Log incidents/requests into ticketing system […]

Customer Service Agents — Healthcare brand

Turkish Document Reviewer

RESPONSIBILITIES If hired for this non-voice position, you will be tasked to review documents based on the client guidelines QUALIFICATIONS Bachelor’s degree from an accredited four-year college or university preferred Highly proficient in spoken and written Turkish Good English communication skills Upbeat, positive, kind, and empathic personality Good organizational skills and high attention to detail […]

Senior IT Support Staff

QUALIFICATIONS Knowledge / Experience in Multilayer switching, Advanced Routing (Load Balancing, PBR, OSPF, etc.) Knowledge / Experience in a Domain controlled environment, Active Directory, and Group Policy Management Knowledge / Experience in Firewall Administration (Sonicwall, Fortigate) Knowledge / Experience in Linux Server Administration MCSA, CCNA, or CCNP certification preferred but not required RESPONSIBILITIES Ensure team […]

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