Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience

German Content Moderation Analyst — Company review site

Call Center Associate — Service platform app

Desktop Support Engineer

HR Assistant

Danish Content Moderation Analyst — Review community

Japanese Content Moderation Analyst — Review community

Swedish Content Moderation Analyst – Review community

German Email Support Agents — Health app

Turkish Document Reviewer

Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience

Open Access BPO understands the lasting role customer experience plays in strengthening on-demand Gig Economy. In this case study, we discuss how our outsourcing experience provides leverage for a top Gig Economy platform. Download Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience. Gain FREE […]

German Content Moderation Analyst — Company review site

Call Center Associate — Service platform app

QUALIFICATIONS Bachelor’s Degree or equivalent work experience At least two years of work experience in customer service, working with US customers Outstanding written and verbal English communication skills Effective organization and time management skills Ability to work well in team-oriented environments Successful applicants must be willing to work the night shift RESPONSIBILITIES Develop and maintain […]

Desktop Support Engineer

QUALIFICATIONS A college degree in Computer Science, Information Technology or equivalent Good English communication skills Knowledge in technical troubleshooting, software applications, desktop assembly/disassembly, basic desktop hardware troubleshooting, and basic networking RESPONSIBILITIES Install, deploy, and maintain desktop and laptop PCs, operating systems, and various client application Resolve network/systems/applications incidents/requests from users Log incidents/requests into ticketing system […]

HR Assistant

QUALIFICATIONS A graduate of BS Psychology, degree in Human Resource Management, or any related 4-year course With experience in General HR duties Organized and resourceful With excellent written and communication skills Tactful in dealing with difficult situation Able to work with minimum supervision   RESPONSIBILITIES: Assist in handling all HR matters like employee relations, on-boarding, […]

Danish Content Moderation Analyst — Review community

Japanese Content Moderation Analyst — Review community

Swedish Content Moderation Analyst – Review community

QUALIFICATIONS Must be highly proficient in written and spoken Swedish and English Able to read fast and demonstrate high attention to detail A critical thinker with good analytical skills With an upbeat and inquisitive personality Equipped with basic technical skills – able to navigate through computer and web applications with ease   RESPONSIBILITIES As a […]

German Email Support Agents — Health app

Turkish Document Reviewer

RESPONSIBILITIES If hired for this non-voice position, you will be tasked to review documents based on the client guidelines QUALIFICATIONS Bachelor’s degree from an accredited four-year college or university preferred Highly proficient in spoken and written Turkish Good English communication skills Upbeat, positive, kind, and empathic personality Good organizational skills and high attention to detail […]

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