Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

Finnish Content Moderation Analyst – Review Community

Japanese Customer Service Agents (for Software Firm)

Content Moderation Analyst- Davao

HR Assistant – Davao

Turkish Document Reviewer

Senior IT Support Staff

Content Moderator – Review community

Part Time Italian Content Moderation Analyst

Email & Chat Support Representative

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

A rising player in the Southeast Asian telecom industry was finding it challenging to keep up with the growing demands of their continuously expanding customer base. In our recent case study, we share how our outsourcing expertise empowered our telecom client.  Download Building a Non-voice Solution to Propel a Telecom Disruptor today to find out […]

Finnish Content Moderation Analyst – Review Community

QUALIFICATIONS Highly proficient in spoken and written English and Finnish Able to communicate effectively with people from diverse backgrounds and cultures Good technical skills—able to navigate through smartphone and computer applications and learn and adapt to new software Experience using Salesforce is a plus Background in sales or customer service experience is an advantage Previous […]

Japanese Customer Service Agents (for Software Firm)

RESPONSIBILITIES Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to next level of support. Maintain accountability for an issue until the same is resolved. Report errors/bugs to Product Support team. Provide consulting for customers on procedural issues and queries including quick […]

Content Moderation Analyst- Davao

RESPONSIBILITIES As a Content Moderation Analyst, you will be tasked to: evaluate user-submitted content according client guidelines; perform necessary research to verify authenticity of content; collect information and enter data using client tools; perform other tasks as required by the client. QUALIFICATIONS Must have above average English comprehension skills Able to read fast and demonstrate […]

HR Assistant – Davao

QUALIFICATIONS With a degree in Business Administration & Management, Social/Behavioral Science, Human Resources Management, Psychology, or any equivalent college course Good written and verbal English communications skills Equipped with basic technical skills—able to navigate through computer and web applications with ease Proficient in MS Office applications Able to handle paperwork and day-to-day tasks effectively and […]

Turkish Document Reviewer

RESPONSIBILITIES If hired for this non-voice position, you will be tasked to review documents based on the client guidelines QUALIFICATIONS Bachelor’s degree from an accredited four-year college or university preferred Highly proficient in spoken and written Turkish Good English communication skills Upbeat, positive, kind, and empathic personality Good organizational skills and high attention to detail […]

Senior IT Support Staff

QUALIFICATIONS Knowledge / Experience in Multilayer switching, Advanced Routing (Load Balancing, PBR, OSPF, etc.) Knowledge / Experience in a Domain controlled environment, Active Directory, and Group Policy Management Knowledge / Experience in Firewall Administration (Sonicwall, Fortigate) Knowledge / Experience in Linux Server Administration MCSA, CCNA, or CCNP certification preferred but not required RESPONSIBILITIES Ensure team […]

Content Moderator – Review community

QUALIFICATIONS As a Content Moderator, you’ll be working for an online Q&A platform, where questions are asked, answered, edited, and organized by its community of users. You will be tasked to moderate content based on given guidelines. REQUIREMENTS Must have strong written and spoken English communications skills With background and experience working in a creative […]

Part Time Italian Content Moderation Analyst

RESPONSIBILITIES As a part-time Content Moderation Analyst, you will be working for an online Q&A platform where questions are asked, answered, edited, and organized by its community of users. For 20 hours/week, you will be responsible for moderating content based on the client s guidelines using both Italian and English QUALIFICATIONS Must be a native […]

Email & Chat Support Representative

RESPONSIBILITIES Assist customers via email and chat, identifying and resolving problems Regularly aim to improve the quality of customer interactions Be a team player; have fun and work with a team to hit client targets Perform other tasks as required by the client QUALIFICATIONS Four-year bachelor s degree from an accredited college or university preferred […]

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