Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

Call Center Attrition and Turnover: Average Rates and Common Causes

Content Writer (for Marketing)

Content Moderator

Part Time Italian Content Moderation Analyst

T2 Customer Support Specialists Davao

Desktop Support Engineer

Email & Chat support (Verification Service)

Blogger/Comment Writer

Inbound/Outbound Agent (Healthcare Provider)

Call Center Associate

Call Center Attrition and Turnover: Average Rates and Common Causes

Open Access BPO explored the various factors contributing to the frequent instances of attrition and turnover that plague contact centers worldwide. Basing on performance statistics and employment figures of real call centers, the research found that turnover rates vary by industry, company size, employee role, and employee age.

Content Writer (for Marketing)

RESPONSIBILITIES Write informative and conversational articles about outsourcing, call center practices, customer support, and the company s web services Write copies for the company s website and other visual marketing materials as may be required Write entertaining, magazine-style articles for the company s newsletter QUALIFICATIONS MUST-HAVES At least 2 years of writing experience in the […]

Content Moderator

REQUIREMENTS Must be proficient in both written and spoken English With at least six (6) months of experience working in a BPO company (preferably in a customer service program) Able to read fast and demonstrate high attention to detail A critical thinker with good analytical skills With an upbeat and inquisitive personality Equipped with basic […]

Part Time Italian Content Moderation Analyst

RESPONSIBILITIES As a part-time Content Moderation Analyst, you will be working for an online Q&A platform where questions are asked, answered, edited, and organized by its community of users. For 20 hours/week, you will be responsible for moderating content based on the client s guidelines using both Italian and English QUALIFICATIONS Must be a native […]

T2 Customer Support Specialists Davao

QUALIFICATIONS Bachelor s Degree or equivalent work experience Two or more years of prior experience in customer service working with US customers Experience with fraud analysis and detection will prove beneficial Outstanding written and verbal English communication skills Effective organization, time management, and productivity skills With good analytical and problem-solving skills with high attention to […]

Desktop Support Engineer

QUALIFICATIONS A college degree in Computer Science, Information Technology or equivalent Good English communication skills Knowledge in technical troubleshooting, software applications, desktop assembly/disassembly, basic desktop hardware troubleshooting, and basic networking RESPONSIBILITIES Install, deploy, and maintain desktop and laptop PCs, operating systems, and various client application Resolve network/systems/applications incidents/requests from users Log incidents/requests into ticketing system […]

Email & Chat support (Verification Service)

RESPONSIBILITIES Assist customers via email and chat, identifying and resolving problems Regularly aim to improve the quality of customer interactions Be a team player; have fun and work with a team to hit client targets Perform other tasks as required by the client QUALIFICATIONS Four-year bachelor s degree from an accredited college or university preferred […]

Blogger/Comment Writer

QUALIFICATIONS Bachelor s Degree from an accredited four-year college or university preferred Excellent written and verbal English communication skills. Basic technical skills—able to navigate through computer and web applications with ease Must have strong attention to detail, as the job includes publishing content online Has passion for SEO and internet marketing Shows interest in learning […]

Inbound/Outbound Agent (Healthcare Provider)

RESPONSIBILITIES If hired, you will be working for a client in the healthcare insurance industry. To fulfill your responsibilities as a Customer Support Agent, you will be tasked to: Conduct outbound and inbound interactions with customers over the phone and via live chat; Document every customer interaction; Improve the quality of customer interactions on a […]

Call Center Associate

QUALIFICATIONS Bachelor s Degree or equivalent work experience At least two years of work experience in customer service, working with US customers Outstanding written and verbal English communication skills Effective organization and time management skills Ability to work well in team-oriented environments Successful applicants must be willing to work the night shift RESPONSIBILITIES Develop and […]

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