Non-Voice

Failing to provide quality customer care over digital channels can hamper multiple growth opportunities.

Voice-based call center solutions may be the preferred channel for many consumers worldwide, but non-voice platforms continue to be on the rise, becoming vital in expanding a company’s accessibility.

With just a click, your customers can easily reach you without having to pick up the phone and being put on hold. Providing real-time support for on-the-go consumers nurture customer satisfaction and brand loyalty.

With its comprehensive experience as a BPO service provider, Open Access BPO is a trusted name in customer support. We work closely with businesses of different sizes from across industries, enabling us to create solutions to directly address their goals and needs.

By having non-voice call center services, your customers can choose their preferred point of contact to reach your company. Entrust us your non-voice functions so you can focus on the crucial business aspects empowering your business’ growth.

MULTICHANNEL OPTIONS

We offer customer service in these channels

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

HR Assistant – Davao

Mandarin Customer Support Agent – Healthcare facility

Turkish Document Reviewer

Spanish Document Reviewer

Senior IT Support Staff

Research Writer

Content Writer – Marketing

Part Time Italian Content Moderation Analyst

Email & Chat Support Representative

BUILDING A NON-VOICE SOLUTION TO PROPEL A TELECOM DISRUPTOR

A rising player in the Southeast Asian telecom industry was finding it challenging to keep up with the growing demands of their continuously expanding customer base. In our recent case study, we share how our outsourcing expertise empowered our telecom client.  Download Building a Non-voice Solution to Propel a Telecom Disruptor today to find out […]

HR Assistant – Davao

QUALIFICATIONS With a degree in Business Administration & Management, Social/Behavioral Science, Human Resources Management, Psychology, or any equivalent college course Good written and verbal English communications skills Equipped with basic technical skills—able to navigate through computer and web applications with ease Proficient in MS Office applications Able to handle paperwork and day-to-day tasks effectively and […]

Mandarin Customer Support Agent – Healthcare facility

RESPONSIBILITIES This is for a healthcare campaign. So, if hired, you will be working on behalf of a nonprofit medical service provider and will be responsible for: efficiently respond to customers’ inquiries and concerns over the phone and via email, live chat, or social media; connecting and building rapport with customers by actively listening, asking […]

Turkish Document Reviewer

RESPONSIBILITIES If hired for this non-voice position, you will be tasked to review documents based on the client guidelines QUALIFICATIONS Bachelor’s degree from an accredited four-year college or university preferred Highly proficient in spoken and written Turkish Good English communication skills Upbeat, positive, kind, and empathic personality Good organizational skills and high attention to detail […]

Spanish Document Reviewer

RESPONSIBILITIES If hired for this non-voice position, you will be tasked to review documents based on the client guidelines QUALIFICATIONS Bachelor’s degree from an accredited four-year college or university preferred Highly proficient in spoken and written Spanish Good English communication skills Upbeat, positive, kind, and empathic personality Good organizational skills and high attention to detail […]

Senior IT Support Staff

QUALIFICATIONS Knowledge / Experience in Multilayer switching, Advanced Routing (Load Balancing, PBR, OSPF, etc.) Knowledge / Experience in a Domain controlled environment, Active Directory, and Group Policy Management Knowledge / Experience in Firewall Administration (Sonicwall, Fortigate) Knowledge / Experience in Linux Server Administration MCSA, CCNA, or CCNP certification preferred but not required RESPONSIBILITIES Ensure team […]

Research Writer

QUALIFICATIONS College education; a degree in Business, English, Mass Communications, Journalism or the like from an accredited college or university preferred At least 2 years of experience writing and editing Excellent English communication skills Experience writing B2B content, including white papers, case studies, etc Experience writing for a US audience With relevant work experience, preferably […]

Content Writer – Marketing

RESPONSIBILITIES Write informative and conversational articles about outsourcing, call center practices, customer support, and the company s web services Write copies for the company s website and other visual marketing materials as may be required Write entertaining, magazine-style articles for the company s newsletter QUALIFICATIONS MUST-HAVES At least 2 years of writing experience in the […]

Part Time Italian Content Moderation Analyst

RESPONSIBILITIES As a part-time Content Moderation Analyst, you will be working for an online Q&A platform where questions are asked, answered, edited, and organized by its community of users. For 20 hours/week, you will be responsible for moderating content based on the client s guidelines using both Italian and English QUALIFICATIONS Must be a native […]

Email & Chat Support Representative

RESPONSIBILITIES Assist customers via email and chat, identifying and resolving problems Regularly aim to improve the quality of customer interactions Be a team player; have fun and work with a team to hit client targets Perform other tasks as required by the client QUALIFICATIONS Four-year bachelor s degree from an accredited college or university preferred […]

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