Call Center Associate — Insurance firm

QUALIFICATIONS

• Excellent written and spoken English communication skills
• A background providing support in either insurance or finance industries a plus, but not necessary
• Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
• A critical thinker with good analytical skills and attention to detail
• Flexible and able to work in a fast-paced, team-oriented environment
• Effective organization and time management skills
• Upbeat, positive, kind, and empathetic personality

RESPONSIBILITIES

• Provide assistance to US-based retirement beneficiaries
• Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
• Proactively communicate operational and system issues promptly
• Collaborate with program members to resolve customer inquiries and operational projects