Call Center Associates — finance, insurance consultancy firm

QUALIFICATIONS

• At least senior high school graduate
• At least 2 years of experience in customer service, working with US customers
• Above average written and verbal English communication skills
• Effective organization and time management skills
• Ability to work well in team-oriented environments
• Basic technical skills—able to navigate through smartphone and computer applications
• Has background in one or more of the following:
  • Back office support
  • Data entry
  • HR and benefits
  • Medical research and encoding

RESPONSIBILITIES

• Develop and maintain a deep understanding of the client’s products, services and website
• Quickly and accurately resolve customer inquiries received via phone, delivering a memorable customer experience
• Manage difficult situation to end every call in a positive manner
• Perform other tasks as required by the campaign