Customer Support Representatives — Healthcare brand

QUALIFICATIONS

• At least 1 year work experience in customer service or any client-facing role. Fresh grads are welcome to apply.
• Excellent communication skills; proficient in written and verbal English
• Good technical skills—able to navigate through smartphone and computer applications
• Able to multitask and embrace change in a fast-paced, performance-driven team
• Effective organization and time management skills
• A critical thinker with good analytical skills and high attention to detail
• Has a growth mindset with the desire to keep learning
• Upbeat, compassionate, and empathic

RESPONSIBILITIES

As our healthcare program’s Customer Support Representative, you are tasked to assist clients with their concerns, even do a bit of detective work to solve issues.

• Directly interact with customers over chat and email to answer inquiries and resolve challenges quickly and accurately
• Interact with the program’s backend system that manages patients, claims, and insurance plans
• Work closely with our Account Management team to help design and improve the follow-up process to ensure efficiency and track trends
• Perform other tasks as required by the program and the company