Retention Specialists — Telco firm

QUALIFICATIONS

• At least 1 year of BPO experience as Sales Representative or Retention Specialist
• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Flexible and able to work in a fast-paced, team-oriented environment
• Effective organizational and time management skills
• Willing to work on-site in Makati

RESPONSIBILITIES

• Assist customers via live chat/email in clear and concise written English
• Improve the quality of customer interactions daily
• Have fun and work effectively with a team of awesome people
• Able to work independently with minimal supervision