Open Access BPO explored the various factors contributing to the frequent instances of attrition and turnover that plague contact centers worldwide. Basing on performance statistics and employment figures of real call centers, the research found that turnover rates vary by industry, company size, employee role, and employee age.
| Cookie | Duration | Description |
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| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
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| 1623034413363zsrv0.021423578528765974 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
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| 1623034421780zsrv0.8784407783436736 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034422792zsrv0.8085204483998085 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034424065zsrv0.6496697219278174 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034424264zsrv0.7956884128719237 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034425422zsrv0.7211395547602983 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034427262zsrv0.11783399232716185 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034427865zsrv0.02672774031995573 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034429106zsrv0.387906560648432 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034430087zsrv0.8376908398464156 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034430344zsrv0.7473103528322189 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034432486zsrv0.3463580813188012 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034432812zsrv0.6054268434958563 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034434247zsrv0.5384679673307051 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034435263zsrv0.1580356235502982 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034435601zsrv0.6386357023301554 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034437868zsrv0.36841606409379835 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034439285zsrv0.08059446442362095 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034440664zsrv0.6609566123448651 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034440664zsrv0.7806536014989203 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034441466zsrv0.6994583569672486 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034442713zsrv0.8465754995197539 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034444997zsrv0.2822979976580444 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034445540zsrv0.5787532628111436 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034446425zsrv0.9684951725515323 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034448507zsrv0.4273755643079069 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| 1623034449307zsrv0.4069340736500586 | 2 hours | This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| Cookie | Duration | Description |
|---|---|---|
| bscookie | 2 years | This cookie is a browser ID cookie set by Linked share Buttons and ad tags. |
| IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
| test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
| utm_medium | 7 days | This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing. |
| VISITOR_INFO1_LIVE | 5 months 27 days | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
