Open Access BPO Technical Support Case Study

January 23, 2014

Every startup business aims to achieve high levels of success, but it's an undeniable fact that when expansion is at hand, keeping it going becomes a very daunting task. The need for a perfectly sized workforce to accommodate the rapidly growing array of products and services becomes a predicament, which many businesses fail to resolve. This same challenge was faced by security and computer optimization software company, Ascentive LCC. When it began the expansion from a mere tech startup to what it is now, the need for increasing technical support staff to accommodate the escalating product line became a must. Fortunately, one of the Philippines' fast-rising Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) firms, Open Access BPO was there to lend a helping hand. Today, Ascentive has grown immensely, securing its brand as a leader of the computer optimization software niche. The main goal of this paper is to help startup companies pick the right outsourcing partner in times of expansion and growth. In the course of reading, business owners will also get to understand the advantage of partnering with a Philippine call center, and how such creates a vast difference compared with collaborating with other companies in the world.