5 Cybersecurity trends and predictions that may shape the year 2018

James Glenn Gomez Published on February 1, 2018

hacker formed by characters in dark

Is your call center equipped to fend off cyberattacks or to comply with new data security regulations?

As technology continues to grow, the number of ways it can be exploited grows as well. With 2017 rife with huge data security breaches, it’s hard not to be worried for your call center’s security. After all, maintaining customer trust and securing their personal data should be top priorities in your contact center. Data security experts have chimed in on cybersecurity trends and challenges that companies may face. So, why not use this opportunity to improve your digital safety measures and equip yourself with the knowledge of what’s to come?

1. Ransomware and other digital extortion methods will thrive

red shade hand typing with digital padlock showing cybersecurity

Last year, large corporations, hospitals, and even the country Ukraine were targeted by ransomware, crippling operations and creating chaos to those affected. Security experts from Trend Micro believe that malicious cyberattacks and other forms of digital extortion will continue to be among the leading forms of security intrusion this year. Thus, it’s important for everyone to update their applications and devices’ firmware settings to prevent such occurrences.

 

2. The race to GDPR compliance

judge gavel on table with law books

The two-year grace period that the European Union offered businesses in order to update their data protection measures to comply with 2016’s General Data Protection Regulation is about to end. Those who have presence in the EU or at least handle EU customer data must follow this legislation, otherwise be heavily penalized. However, not every company would be able to comply by the May 25 deadline, and experts predict that the EU will make an example from such companies.

 

3. Chatbot-based attacks

evil bad robot with lightning

Artificial intelligence-powered attacks are predicted by security experts to increase this year. With it is the dark possibility of the exploitation of chatbots for spam/fraud/phishing attacks. This is troubling especially for those who use chatbots for customer support functions, and is exacerbated by messenger apps’ payment integration.

 

4. Increased cybersecurity spending

hands businessman handing money to gloved business partner holding key

Cybersecurity might be getting more complex, but hackers are becoming cleverer. Experts predict a significant increase in the improvement of data security measures to prevent huge breaches. In line with this, companies are also expected to spend up as much as $10 million to comply with GDPR requirements, based on a PricewaterhouseCoopers survey.

 

5. Increased blockchain applications.

app icons coming out of tablet

Although blockchainsโ€”encrypted digital ledgers of sortsโ€”might have been devised initially for bitcoins and other kinds of cryptocurrencies, but it has other applications as well. It presents opportunities for healthcare, banking, ecommerce, the public sector, and a lot more through its immutability and ease of usage.

In this post-truth world, it’s becoming harder for everyone to trust anyone. In the end, trust will be the main casualty of any cyberattack. But by improving your cybersecurity measures, your customers (and your integrity) will be protected from such digital intrusions. Let your customers feel that your company is a company they can still trust.

Join us on facebook
Open Access BPO 23 hours ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#CSWeek #WeAreOABPO
Open Access BPO 2 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ผ๐—ป ๐—–๐—ฆ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ:
๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด #TeamOABPO, ๐—ข๐˜‚๐—ฟ ๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜†๐—ฑ๐—ฎ๐˜† ๐—›๐—ฒ๐—ฟ๐—ผ๐—ฒ๐˜€

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#WeAreOABPO
Open Access BPO 10 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ž๐—ถ๐—ฐ๐—ธ๐˜€ ๐—ข๐—ณ๐—ณ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 14 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.