Online security for business: Tips to ward off hackers

Faith Ocampo Published on October 20, 2015

silver-padlock-hacnging-from-computer-cables-connected-to-server-ports
Being a bit paranoid about your firm’s online security may help your case if you’re preparing against cybercriminals. You have all the reasons to take this matter seriously, as the number of malicious online attacks against businesses is exponentially increasing. In fact, successful Internet crimes on enterprises have increased by a staggering 144%, according to a 2015 research by web security organization Cyren.

Small to medium businesses (SMBs) and enterprises are attractive targets of hackers because they know that these establishments have less resources for cybersecurity. But you just can’t let yourself be on the receiving end of these Internet security breaches.

Below are some quick Internet protection tips to keep you and your customers’ online information safe.

1. Never answer security questions honestly.

bearded-man-with-tapes-covering-mouth

Security questions still do the trick in keeping your data away from hackers. It’s often the last line of your defense, so don’t make it easy for cybercriminals to crack your security questions. For example, your plate number, mother’s maiden name, or the first street you lived in are easy to find online, especially for skilled information pirates.

It’s better to use false informationโ€”but one that you can easily rememberโ€”when encoding answers to security questions. If you don’t trust yourself to remember them, don’t attempt to store these data elsewhere on the Internet. Instead, try scribbling them on a piece of paper, which you can lock away or keep in a safe place.

 

2. Use password managers and encryption software.

gold-key-inserted-into-password-surrounded-by-binary-code

Remembering passwords for multiple accounts can be a real pain, that’s why there are plenty of people who opt to use the same password for all their accounts. This is definitely a no-no. Instead, you can use password managers that generate unique, complex passwords that are hard to crack. These same apps also store passwords so you can access them with just one click from your mobile phone or desktop, preventing hackers from pretending to be you.

 

3. Don’t use the same account to sign up for different sites.

padlock-surrounded-bu-old-keys

Sure, using your Facebook account to sign up for other websites is truly more convenient. You won’t need to go through email verification and other more complex procedures. Unfortunately, this also makes it easier for hackers to fully take over your online presence. A useful tip is to set up your accounts individually. This way, you can prevent cybercriminals from taking control of your accounts all at once.

 

4. Avoid sending sensitive info through email and SMS.

tablet-computer-wrapped-in-chains-and-locked-with-padlock

Think no one snoops on your text messages or emails? Personal inboxes are actually the favorite place of hackers. If you’re not careful about what you say to your colleagues online, information pirates may discover useful information about you, thus compromising your cybersecurity.

 

5. Secure accounts using two-step authentication.

laptop-smartphone-tablet-internet-office-data-security

Several websites now implement Internet security measures, such as the two-step authentication. This process works by necessitating users to verify their identity using external devices such as mobile phones. This way, it’s harder for cybercriminals to gain access to your accounts, unless your devices have been stolen. In such cases, you should immediately change your passwords and set up new Internet security procedures.

 

Join us on facebook
Open Access BPO 11 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ต๐—ฒ๐—น๐—ฝ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚ ๐˜„๐—ถ๐—ป ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
โ€ข Simplify every interaction
โ€ข Improve satisfaction
โ€ข Support business growth
โ€ข Provide 24/7 customer support
โ€ข Scale operations with ease
โ€ข Adapt quickly to evolving customer needs

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Make every #CallCenter interaction reflect your brandโ€™s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 17 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐˜€๐˜๐—ถ๐—น๐—น ๐˜„๐—ผ๐—ฟ๐—ธ๐—ถ๐—ป๐—ด ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†โ€™๐˜€ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 23 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 25 days ago
๐—ช๐—ต๐—ฎ๐˜ ๐—ถ๐—ณ #๐—”๐—œ ๐—ฐ๐—ผ๐˜‚๐—น๐—ฑ ๐—บ๐—ฎ๐—ธ๐—ฒ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐˜„๐—ถ๐˜๐—ต๐—ผ๐˜‚๐˜ ๐—ฟ๐—ฒ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing