Open Access BPO employees tough it out on 1st Tough Mudder PH

Wendy Pilar Published on July 23, 2018

Last July 21, 2018, two of Open Access BPO employees, Senior Creative Specialist Mel Avila and Senior SEO Strategist Jeff Aspacio, joined the first Tough Mudder event in Asia at Portofino Amore, Alabang.
As beginners, both Mel and Jeff joined the 5K challenge, consisting of up to 10 tough obstacles. This set of courses sets the participants to face the common human fears such as fire, water, electricity, and heights. The main principle of Tough Mudder focuses on group participation, encouraging participants to help one another overcome their fears.

Jeff Aspacio Meliton Avila Open Access BPO Tough Mudder

When asked on what course was the toughest for them all, Jeff and Mel had interestingly different stories to tell.

Mel found the last course, the Everest 2.0, to be the hardest one for him. “You’re already tired and you need to pull yourself up to climb. With all that mud on your hands and body, everything just feels so slippery.” This obstacle involves climbing a steep incline to get to a platform, and participants may need to help each other to overcome it.

On the other hand, Jeff pointed out how the Ring Monkey Bars was the unexpected and the most challenging obstacle for him. “The rings were higher and farther from each other than I expected. I had to let go of the third ring, and there was about 10 of them.” Jeff is one of the company’s representatives in the New York City Marathon later this year.

Unlike obstacle races, Tough Mudder doesn’t award winners. The main goal of the event is to encourage its participants to conquer their fears and work together. Having experienced this kind of run, the two were happy and grateful for the other participants who helped them finish the series of challenges.

“I felt humbled knowing that I couldn’t have done that without the help of our teammates, our fellow Tough Mudder participants.” Jeff said.

Tough Mudder Philippines had over 2,000 participants. It was held in collaboration with Proactive Sports Management, the same sports events company behind the ColorManila Run.

[Photo credit: Jeffrey Aspacio]

Join us on facebook
Open Access BPO 22 hours ago
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/00aELro

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 6 days ago
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 8 days ago
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

But entering a new market comes with challenges. Partnering with a truly capable #outsourcing #CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.

๐—œ๐—ณ ๐˜†๐—ผ๐˜‚ ๐˜„๐—ฎ๐—ป๐˜ ๐˜๐—ผ ๐—ฒ๐˜…๐—ฝ๐—ฎ๐—ป๐—ฑ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ฏ๐—ฒ๐˜†๐—ผ๐—ป๐—ฑ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฑ๐—ผ๐—บ๐—ฒ๐˜€๐˜๐—ถ๐—ฐ ๐—ฏ๐—ผ๐—ฟ๐—ฑ๐—ฒ๐—ฟ๐˜€, ๐˜๐—ต๐—ฒ ๐—–๐—ต๐—ถ๐—ป๐—ฒ๐˜€๐—ฒ ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜ ๐—ถ๐˜€ ๐—ฎ ๐—ด๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐—ต๐—ผ๐—ถ๐—ฐ๐—ฒ, ๐—ฒ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น๐—น๐˜† ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ๐˜€๐—ฒ ๐—ถ๐—ป๐—ฑ๐˜‚๐˜€๐˜๐—ฟ๐—ถ๐—ฒ๐˜€: https://buff.ly/P5EmGzt

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN

Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl

#WeAreOABPO #outsourcing
#MultilingualOutsourcing #CX
Open Access BPO 30 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 33 days ago
๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ต๐—ฒ๐—น๐—ฝ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚ ๐˜„๐—ถ๐—ป ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
โ€ข Simplify every interaction
โ€ข Improve satisfaction
โ€ข Support business growth
โ€ข Provide 24/7 customer support
โ€ข Scale operations with ease
โ€ข Adapt quickly to evolving customer needs

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 33 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Make every #CallCenter interaction reflect your brandโ€™s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO