Alistair Roque works as a content writer and blogger for Makati-based outsourcing company Open Access BPO. He spends most of his time writing about modern marketing tools, customer service, customer experience, and consumer tech.
In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.
This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.
Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf
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Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.
Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?
The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.
Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable postโpurchase support.
These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.
The Open Access BPO Bazaar took place last Thursday and Friday at the company's Makati office, bringing employees together for a two-day showcase of homegrown products and personal ventures. The activity highlighted the creative interests of participating teams, who converted the site's cafeteria into a lively marketplace for colleagues to explore.
Employees offered a range of items that included ready-to-wear clothing, footwear, pastries, sweets, handcrafted paper goods, and assorted refreshments. A grilling station set up in the outdoor al fresco area provided freshly cooked Pinoy street food, giving attendees an additional point of interest throughout both days.
The company's barista DJs supported the event by serving coffee and playing music that contributed to a comfortable and welcoming environment for visitors.
The bazaar is part of the organization's ongoing #EmployeeEngagement program, which aims to provide meaningful activities that encourage connection, creativity, and pride within the OABPO community.
Open Access BPO recently concluded the Makati leg of its annual Blood Donation Drive, held in partnership with the Philippine Red Cross. OABPO Makati employees came together to donate blood and support this life-saving initiative, highlighting the #TeamOABPO's generosity and willingness to make a lasting impact beyond the workplace.
The company's Davao team will also hold its leg of the company's annual Blood Donation Drive on November 26.
Employees interested in donating are encouraged to watch out for internal communications for registration details.
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
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