Author: Alistair Roque

Alistair Roque works as a content writer and blogger for Makati-based outsourcing company Open Access BPO. He spends most of his time writing about modern marketing tools, customer service, customer experience, and consumer tech.
[Infographic] How Open Access BPO Implements Its Programs

When choosing a service provider to outsource their processes, businesses must also understand how their prospects develop and deploy their programs. The outsourcing company must have the processes, technologies, and the skilled workforce to address every client’s needs and help them achieve their long-term plans. Good outsourcing companies combine long-range thinking with the processes, technologies, […]

[Infographic] PCI DSS Compliance at a Glance

Felons continue their crimes on the digital platform even as COVID-19 endangered lives and livelihoods. This highlights the utmost need for businesses and their service providers to tighten security protocols and comply with the PCI DSS e-commerce security standards. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard established to […]

Open Access BPO’s Operational Preparedness in the Time of COVID-19

Open Access BPO’s business continuity planning strategies have ensured our operational resilience, enabling us to provide seamless 24/7 outsourcing solutions during the pandemic. The drastic changes brought by COVID-19 inadvertently highlighted the cracks in many company’s disaster preparedness strategies. A study by human resource consulting firm Mercer says that over half of businesses worldwide weren’t […]

[Infographic] How Open Access BPO is Ensuring Continuous Ops During COVID-19

It has been three months since the effects of the COVID-19 were felt around the world. It halted many business operations across industries, consequently pulling down revenues and threatening employment. As a multilingual business process outsourcing (BPO) firm, workforce safety is a top priority at Open Access BPO. In fact, employee health and safety measures […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business process outsourcing (BPO) industry, which covers a range of business activities including customer service, technical support, animation, medical billing, and content moderation, is a central […]

Connecting with Teams, Clients, and Customers During COVID-19

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, we classified our employees into […]

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