4 Ways to generate leads on social media

OABPO Blog Team Published on February 4, 2015

female-holding-cup-and-tablet-with-digital-notification-backgroundFor most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however, social media makes a powerful avenue for executing their digital marketing strategy.

Not only can you promote your brand and assist customers on top social networks and community apps, you can also generate leads from them. And we re not simply talking about creating shareable and viral content here. There are other surefire ways of getting your brand name and message out there to get potential customers talking about you and possibly contacting your business.

If you haven t adapted these strategies yet, it s time to use them in catapulting your own lead generation initiatives online.

1. Take advantage of hashtags

Twitter-bird-holding-megaphone

Hashtags are created to offer users an easy way to label posts and search for topics. By taking advantage of hashtags on platforms that have this feature, people can easily find you and vice versa. This is why many brands have been creating personalized hashtags not just to promote their campaigns but also to find and sort out posts asking for assistance.

What s more is that you can bask in the popularity of widely used hashtags to get your own share of exposure. Just think of how Arby s hitched on the Grammys conversation by tweeting about the hat worn by music artist Pharrell, which resembled the sandwich chain s logo. The tweet has garnered more than 75,000 retweets and 40,000 favorites since then. Whether it s an official hashtag for a massive event or a tailored one for a campaign that targets a specific audience, the key is to share relevant perspectives and join conversations real time.

2. Hold contests and make special offers

man-and-cellphone-images

Online competitions increase Page likes and followers if conducted well. The people who like your Facebook Page or follow you on Twitter are most likely qualified leads, so make sure that your contest prize would be of value to them. It s best to stick with simple mechanics instead of complicated multi-question quizzes to avoid putting off contestants.

The information you collect from people who wish to join your contests should also be kept at a minimum−just ask for important bits like email addresses, location, age, or gender. Giving away prizes or discount codes in exchange of customer endorsements is also a good way of spreading word about your campaign to audiences with similar interests as your current customers.

3. Make use of on-site lead generation tools

man-using-onsite-generating-tools

Social networks are turning more marketer-friendly by developing on-site tools for increasing sales and generating leads.

On Facebook, you can use a business tool called Offers to create deals on your Page. Once a customer purchases any of your deals, the activity can be published on their Timeline, making it visible to their network of other potential buyers. Twitter, on the other hand, has Cards, which you can use to show a summarized view of your product or service, including its price and store location. You can also use a straightforward lead generation Card where customers can enter their contact details if they find your offer interesting.

4. Initiate engagement with other brands

fingers-with-smiley-face

It s one thing to engage with customers by replying to their posts or proactively commenting, liking, sharing, or favoriting their activities, but it s another to initiate conversations with fellow brands and companies. Engaging with other brands may feel unnatural, but doing so shows your interest in creating a community of interested followers.

Interacting with another brand account also expands the scope of your influence, thus boosting your exposure to new potential leads. In fact, many Facebook Pages have been doing a successful job of introducing themselves to a bigger community by tagging a largely popular brand in stories where the latter is involved.

 

5 responses to “4 Ways to generate leads on social media”

  1. Joann says:

    Good points especially on #4!
    Some people think that it won’t do good especially considering the competition but I think it does the other way around. By engaging with other brands, you get to show your presence and expertise in your industry, just make sure though that you are doing it right (it’s no brainer that you shouldn’t do self-promotion on other companies’ pages).

  2. Hi Jeff. Just realized I haven’t created an “offer” yet on my Facebook Pages. I should give it a shot.
    I agree that recognizing other brands, through their Pages fosters online camaraderie. I get the chance to do this especially on events where I have resource persons. Part of the acknowledgement process is tagging their brand pages to let followers know where they can be reached.

  3. Jeffrey Aspacio says:

    There you go, Janette. That could be a social media campaign in the making.

  4. Rem Lucio says:

    These tips are really helpful!

  5. Great tips! I really need to know about this so I can be able to promote my website to my social media accounts. I would love to host a contest/giveaway soon! Looks so much fun 🙂

Join us on facebook
Open Access BPO 2 hours ago
𝗔𝗜 𝗶𝘀𝗻'𝘁 𝗮 𝘀𝘁𝗮𝗳𝗳 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻, 𝗶𝘁'𝘀 𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿.

The conversation around AI often focuses on full automation, but the real advantage lies in 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
By pairing AI-driven speed with human empathy, brands can handle complex problem-solving and emotional de-escalation at a scale never before possible.

Discover the framework for blending human talent with AI to deliver premium #CustomerExperience without losing the personal touch.

Get the insights here: https://buff.ly/UFrYxcZ

──────────────────────────────
Elevate your brand with a partner that masters the balance of tech and touch.
Let's grow together: https://buff.ly/jtkk2WZ

#WeAreOABPO
#CX #CustomerSupport #OutsourcingCX
#Outsourcing #CustomerService
#CustomerSatisfaction #CSat #AI
Open Access BPO 3 days ago
Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

──────────────────────────────
At Open Access BPO, we use tried-and-tested processes to target shrinkage and elevate #CX.

Let's talk about how we can help your brand thrive: https://buff.ly/8jBboiX

#WeAreOABPO
#CallCenterManagement
#WorkforceManagement #BPO #Productivity
Open Access BPO 44 days ago
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

──────────────────────────────
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/00aELro

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 50 days ago
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

──────────────────────────────
Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 52 days ago
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

But entering a new market comes with challenges. Partnering with a truly capable #outsourcing #CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.

𝗜𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝘆𝗼𝘂𝗿 𝗱𝗼𝗺𝗲𝘀𝘁𝗶𝗰 𝗯𝗼𝗿𝗱𝗲𝗿𝘀, 𝘁𝗵𝗲 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗶𝘀 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗰𝗵𝗼𝗶𝗰𝗲, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: https://buff.ly/P5EmGzt

──────────────────────────────
Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN

Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl

#WeAreOABPO #outsourcing
#MultilingualOutsourcing #CX