5 Types of brands that people unfollow on Facebook

Faith Ocampo Published on March 4, 2016

businessman-holding-hands-up-in-rejection-gesture

Social media marketing will only work if you re doing it right.

If building an online following is a massive challenge, gaining back the audience you lostโ€”meaning, your “un-followers”โ€”is an even bigger trouble. Social media marketing becomes instantly useless if people keep unfollowing you, and that s why most marketers hold a grudge against this Facebook feature.
But why are people unfollowing you anyway? Can t we all just happily co-exist in one online space and help one another grow?
Unfortunately, your audience, who craves valuable content, says no. Fractl and Buzzstream asked 900 social media users why they unfollow brands and found that the same issues are rampant not only on Facebook but also among email marketing campaigns. The reasons behind the unfollows, however, are largely similar.
If you re suffering from follower churn, you may be one of these five types of companies.

1. The plain-old-Jane

plain-boring-asian-girl-shrugging-holding-phone

In other words, you re too boring. It s either you re very much into unimportant things or you re talking about the same things over and over. If you re guilty of any, or both, of these two grave mistakes, don t even ask why your followers are starting to bid your page good bye.

In their study, Fractl and Buzzstream found that 21% of customers unfollow brand pages when they get too repetitive. You might consider tackling a new topic or spicing up your page with informative-yet-entertaining content once in a while just to break the monotony.

 

2. The annoying chatterbox

headless-businessman-nagging

So your greatest fear is to become a plain-old-Jane, but aren t you overdoing your online marketing a little too much?

According to 19% of social media users, they don t like brands that post way too frequently. That means six or more times per day. Sure, you might be honestly trying to gain more followers by intensifying your social media marketing efforts, but you should also be careful not to spam everyone s news feed with your posts. Remember, the last thing Facebook users need aside from too many ads and auto-playing videos is clutter.

 

3. The one without a filter

amazed-bearded-bald-man

Your audience knows that you want (and need) to be involved in social issues that truly matter. What they won t understand is how you ended up posting something unquestionably offensive to some groups of people.

It s best to think twice about your posts if you re already hesitating to make them public in the first place. The online community is becoming more sensitive, and frankly a little harsh, so just be more cautious each time.

 

4. The snob

snobbish-young-woman

Although many would disagree, technology has made this era the golden age of conversations. We might get distracted from our face-to-face interactions because of all these gadgets, but technology primarily exists to create dialogs.

It s also why brands don t have any excuses left as to why they keep ignoring those who keep in touch with them online. Brands have all the resources to keep their audience engaged and there s no legitimate reason why they won t be able to put these resources to good use.

 

5. The misunderstood one

emotional-woman-inside-car

If you don t fall into any of the four categories above but still suffer from follower churn, you might be one of the misunderstood brands. These brands are those that post on Facebook at the right time and respond to comments promptly. However, they cancel out all these plus points as they rave about irrelevant topics. Your “news” articles may be two weeks old already or you probably use unverified information to create your content.

To avoid this, just remember what matters to your followers, so you can create a catch-all online marketing strategy that works for them.

 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 4 days ago
๐—•๐——๐—ข ๐—ฎ๐˜ ๐—ข๐—”๐—•๐—ฃ๐—ข: ๐—–๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ป๐—ถ๐—ฒ๐—ป๐˜ ๐—•๐——๐—ข ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—”๐—ฝ๐—ฝ๐—น๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐˜ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐— ๐—ฎ๐—ป๐—ถ๐—น๐—ฎ

Open Access BPO Manila recently concluded an on-site event in partnership with BDO. Employees were able to visit the BDO booth in the OABPO office to learn about and submit applications for financial products such as credit cards, loans, and investment options.

This initiative highlighted Open Access BPO's dedication to enhancing employee financial well-being by bringing banking services directly to the workplace.

#WeSpeakYourLanguage
#IdeaHubOABPO
#OABPOonFinancialWellness
Open Access BPO 6 days ago
Your #CRM is the bedrock of exceptional #CustomerExperiences and enduring customer relationships.

To ensure this foundation remains strong, consistent maintenance and timely updates are crucial for sustained success

Visit our blog to learn about the potential pitfalls of neglecting your CRM and understand how to keep it a powerful asset: https://buff.ly/oct6pIg

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Delivering the best #CX requires a dedicated team committed to exceeding expectations and ensuring #CustomerSatisfaction at every touchpoint.

Let's connect and see how we can empower your customer relationships: https://buff.ly/Y50WgZe

#WeSpeakYourLanguage
#CustomerExperience #CSat
#OutsourcingCX #CustomerService #CallCenters
#CustomerCentric #HappyCustomer
Open Access BPO 9 days ago
It's easy to focus on tech skills and language when hiring #CustomerSupport staff.
But are we missing those other qualities that truly make a #CustomerExperience exceptional?

What hidden talents separate a good agent from a great one?

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜€๐—ผ๐—บ๐—ฒ ๐—ฐ๐—ฟ๐—ถ๐˜๐—ถ๐—ฐ๐—ฎ๐—น ๐—ฏ๐˜‚๐˜ ๐˜‚๐—ป๐—ฑ๐—ฒ๐—ฟ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ๐—ฑ ๐˜€๐—ธ๐—ถ๐—น๐—น๐˜€ ๐˜๐—ต๐—ฎ๐˜ #๐—ช๐—ผ๐˜„๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ #๐—•๐—ฟ๐—ฎ๐—ป๐—ฑ๐—Ÿ๐—ผ๐˜†๐—ฎ๐—น๐˜๐˜†: https://buff.ly/QGNxaJG

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Our recruitment, training, and quality assurance best practices have helped transform our partners' #BrandExperience.

Contact us right now for heightened #CustomerExperience that sets your brand apart:
https://buff.ly/Y50WgZe

#WeSpeakYourLanguage
#CustomerExperience #CSat
#OutsourcingCX #CustomerService #CallCenters
#CustomerCentric #HappyCustomer
Open Access BPO 11 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฒ๐˜ƒ๐—ฒ๐—ฟ๐—ฎ๐—ด๐—ฒ๐˜€ ๐—œ๐—บ๐—ฝ๐—ฟ๐—ผ๐˜ƒ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—ป๐—ต๐—ฎ๐—ป๐—ฐ๐—ฒ๐—ฑ ๐—ง๐—ฒ๐—ฎ๐—บ ๐——๐˜†๐—ป๐—ฎ๐—บ๐—ถ๐—ฐ๐˜€

Open Access BPO Manila recently hosted ๐ˆ๐ฆ๐ฉ๐ซ๐จ๐ฏ ๐๐ฅ๐š๐ฒ ๐‹๐š๐› on March 28th, bringing new experiences to its workforce.

This engaging session provided a hands-on experience designed to cultivate collaboration, creative problem-solving, and stronger communication skills among team members. By exploring the fundamentals of improvisation in a supportive environment, participants enhanced their adaptability and teamwork abilities โ€“ qualities crucial for effective partnerships and workplace harmony.

This initiative underscores Open Access BPO's commitment to fostering a dynamic and people-centric work culture, ultimately benefiting our partners through more cohesive and innovative service delivery.

#WeSpeakYourLanguage
Open Access BPO 12 days ago
Ready to elevate your brand? Open Access BPO empowers you to unlock new opportunities and achieve scalable growth.

From customer support to back-office solutions, we're your partner in expansion.

#WeSpeakYourLanguage
Open Access BPO 18 days ago
Call center managers are responsible for keeping operations running smoothly.
This means they also have to take note of the usual issues they need to keep at bay.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐Ÿฐ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฏ๐—ถ๐—ด๐—ด๐—ฒ๐˜€๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐˜€ ๐˜๐—ต๐—ฎ๐˜ #๐—–๐—ฎ๐—น๐—น๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—บ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ๐˜€ ๐—บ๐˜‚๐˜€๐˜ ๐—ณ๐—ฎ๐—ฐ๐—ฒ: https://buff.ly/CCAZeNL

---------
Our industry expertise and the skilled workforce enable us to create exceptional experiences for your customers.

Call us today and let's start building the best team for your brand:
https://buff.ly/zQqgKkw

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#CustomerSatisfaction #outsourcing