Customer service tips that will take e-commerce to the next level

Julie Pearl Published on April 10, 2015


male-female-customer-service-representatives
There s no denying that great online customer service is a game-changer in the e-commerce world where success can be largely attributed to presentation. Since much of the experience and most of the transactions happen on a digital interface, brands compete with each other by polishing their online stores in a way that would make it visually inviting to shoppers.
Fuss-free usability could go miles, but what could truly make your site stand out is excellent assistance and modern support channels.
You probably have your e-commerce site equipped with the necessary tools and best practices, so bolster it further by following these customer service tips:

1.     Multichannel your support

smiling-online-customer-service-team

Live chat support is essential for entrepreneurs online, so if you have yet to place an instant messaging platform on your site, you re denying customers a complete retail experience. Aside from chat support, you should have other channels ready to accept queries and deliver assistance. Address the varying preferences of your modern customers by also being available via phone, email, or SMS.

2.     Be present on social platforms

male-female-customer-service-representatives-with-finger-on-social-media

Social media, your source of market insights, can double as a social customer service platform. In fact, 78% of customers sees social networks as the next tier for online customer service, according to data gathered by Desk.com. Additional findings say that 88% of customers will have qualms about doing business with a brand that ignores complaints sent through social channels.

3.     Have a self-support center

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Live chat is a great way to give instant solutions, but a readily available knowledge base, like an FAQ page, where customers can find answers on their own would be a convenient feature to add. With this, agents could focus on more complicated cases while customers won t have to wait for a reply regarding common or easy questions.

4.     Be lightning fast

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The most advanced multi-channeled support system would only be rendered useless if it doesn t deliver timely responses. People have high expectations for speed in live chat and social media in particular, so be ready to give speedy solutions on every customer service channel that your e-commerce site has.

Web-based or not, most businesses today owe much of their success to exceptional customer service. What other customer service tips can you give to online retailers? Let s discuss them here.

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Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.

From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.

This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.

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#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

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We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

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𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

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