How to improve tech support outsourcing services for the holidays

OABPO Blog Team Published on December 12, 2013

two-red-small-gifts
The holidays can be a demanding season for tech support outsourcing firms. During this period, service requests and customer expectations heighten, especially now that electronic goods top most people’s wish lists. A large portion of the consuming public will need assistance with their new devices this season, so your tech support representatives must prepare for the imminent influx of confused customers.
Here are some of the ways you can prep your team for the holidays:

Divide and sort tasks

busy-technical-support-agents

Receiving all queries using one channel can slow the service down, so sort requests according to urgency and assign them to different units. If you operate a 24/7 call center, you can set separate numbers for different types of issues. For instance, heavy troubleshooting should be sent to one line while minor technical questions should be routed to another.
Categorizing problems will also help your representatives gauge the urgency of a case and help you assign the right agents to certain types of concerns. This will prevent specialized experts from wasting time fixing small issues while putting on hold matters that require a deeper expertise.

Provide self-support options

Giving your customers self-service options will help you lower call volumes. If they have readily-available resources, they can solve problems on their own and no longer need to ask for assistance from your representatives.
Your business website’s FAQ page may be a great self-help option, but for the holidays, make it special and more helpful by highlighting the answers that most people would likely ask. Aside from your “Holiday FAQ” you can also develop mobile apps that provide necessary information about using and first-aiding your product.

Cheer for your agents

It can be depressing to be at work while the rest of the world is with their families celebrating, and it can be much worse if calls are unwelcoming. Don t let your employees feel down during the holidays; the spirit of Christmas should be present at the workplace. Give them incentives for adhering to the business, but more than that, give them encouraging words to promote positive energy. With this, they will emit the same positivity and efficiency while handling callers, even the most irate ones.

Conclusion

You can improve tech support outsourcing services for the holidays by sorting tasks, providing self-help options, and cheering up your employees. Through these, you can cope with the holiday rush and serve customers in high spirits.

Join us on facebook
Open Access BPO 8 hours ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

——————————
Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerExperience #CustomerSupport
#OutsourcingCallCenter #CX #CSat
Open Access BPO 11 hours ago
Employees leave when they're not given growth opportunities and exercise the full range of their skills.

Because happy, fulfilled, and motivated employees mean satisfied and loyal customers: https://buff.ly/zEB1yM4

——————————
Trust in a #outsourcing partner that invests in their employee's growth!
Learn more about Open Access BPO's #CareerDevelopment paths for our workforce: https://buff.ly/MoBwtoO

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO Yesterday
Wishing our Muslim families and friends a blessed Eid al-Adha!

May this special day bring you immense joy, peace, and prosperity.
Let us remember the spirit of sacrifice and gratitude.

As families gather, may your homes be filled with warmth and your hearts with happiness.
May the blessings of Allah illuminate your path always.

#WeSpeakYourLanguage
#OABPOholidays #EidAlAdha
#EidAlAdha2025
Open Access BPO 2 days ago
This Pride Month, we reflect on the incredible strength that comes from embracing diverse perspectives and identities.

As a company built on a multilingual and multicultural foundation, Open Access BPO understands that true innovation flourishes when everyone feels a sense of belonging, safe, and protected.

Our commitment to #diversity and #inclusivity is woven into our core values, extending to every individual in our global teams.

We celebrate the LGBTQIA+ community this month and always, standing firm in our belief that respect and understanding pave the way for a more equitable future for all.

Happy #PrideMonth!

#WeSpeakYourLanguage
#OneWithDiversity #UnitedByLove
#OABPOSpeaksWithPride #Pride2025
Open Access BPO 3 days ago
Multilingual #CallCenter Open Access BPO recently completed its Plant it Forward: Tree-Planting Initiative 2025, a two-part event reflecting the company's growing commitment to environmental sustainability and corporate social responsibility.

This initiative saw enthusiastic participation from employees across their two Philippine offices in Makati and Davao.

Learn more about how Open Access BPO is making a difference.
Read the full story on our blog: https://buff.ly/srk5FGf

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 4 days ago
Global expansions come with a unique set of challenges, especially when it comes to #CustomerExperience. Language barriers, cultural nuances, and security risks can make or break a brand's reputation.

That's why businesses turn to secure #MultilingualOutsourcing that bridges the cultural gap and secures #DataProtection and regulatory compliance.

Want to know why this is a critical investment for global success?
Read our latest blog to learn more: https://buff.ly/mq0wbdt

——————————
Multilingual capabilities and #DataSecurity are two of Open Access BPO's best assets.

Our seamless operational processes and professional teams of experts fuse together #MultilingualSupport for over 30 languages with #DataProtection practices.

Learn more about what we can do for brands: https://buff.ly/8a0Ruu7

#WeSpeakYourLanguage
#MultilingualCallCenter #DataSecurity
#MultilingualOutsourcing #CustomerService