Non-voice solutions in the BPO industry

OABPO Blog Team Published on July 4, 2013

Non-voice outsourcing solutionsA successful business process outsourcing (BPO) firm should provide more than the standard call center services : non-voice solutions play a major role in ensuring back office productivity and operations are appropriately addressed.

Non-voice solutions: Essential business needs

The term non-voice refers to a banner of services that provides support to a company s primary function. The majority of BPO firms in the Philippines offer non-voice solutions, since these services are essential to most corporations. Some of these business solutions are as follows:

•  Data Management

Refers to a number of products that cater to anything related to data. Data management helps corporations remain on top of their mounting paperwork by consolidating data, organizing it, and removing the clutter. Some of these functions include data entry, data mining, and data cleansing, among others.

•  E-commerce

Refers to everything that is related to electronic commerce. E-commerce solutions help e-retailers set up and establish their own e-commerce sites with ease. This includes services such as SKU Building, SKU Cataloging, and online product management.

•  Technical Support

Helps companies provide technical support on non-spoken mediums, primarily on email and live chat.

•  Fraud Support

This refers to services that help consumer websites, forums, and similar enterprises weed out unnecessary and unwanted content on their sites, particularly fraud-driven campaigns. This involves social media protection and content verification.

•  Content Moderation

This group of non-voice solutions helps social networking sites, forums, and other online assets to ensure that all content is at par with the site s terms and conditions. This also involves image moderation.

These things being said, it only makes sense that non-voice call center services involve more than customer service : these are vital to an organization s growth and development. Open Access BPO, a prominent organization in the BPO industry, offers revolutionary neo captive outsourcing solutions to help businesses enhance their bottom lines through effective and proven call center services.

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Open Access BPO is taking a big step towards a healthier workplace with a new program designed to help employees build lasting, healthy habits.

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𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗡𝗲𝘄 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲

Multilingual call center 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 has launched its largest employee wellness program, 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for 𝐒𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝐇𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝐈𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝐅𝗶𝘁𝗻𝗲𝘀𝘀 𝐓𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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