Non-voice solutions in the BPO industry

Non-voice solutions in the BPO industry

OABPO Blog Team Published on July 4, 2013

Non-voice outsourcing solutionsA successful business process outsourcing (BPO) firm should provide more than the standard call center services : non-voice solutions play a major role in ensuring back office productivity and operations are appropriately addressed.

Non-voice solutions: Essential business needs

The term non-voice refers to a banner of services that provides support to a company s primary function. The majority of BPO firms in the Philippines offer non-voice solutions, since these services are essential to most corporations. Some of these business solutions are as follows:

•  Data Management

Refers to a number of products that cater to anything related to data. Data management helps corporations remain on top of their mounting paperwork by consolidating data, organizing it, and removing the clutter. Some of these functions include data entry, data mining, and data cleansing, among others.

•  E-commerce

Refers to everything that is related to electronic commerce. E-commerce solutions help e-retailers set up and establish their own e-commerce sites with ease. This includes services such as SKU Building, SKU Cataloging, and online product management.

•  Technical Support

Helps companies provide technical support on non-spoken mediums, primarily on email and live chat.

•  Fraud Support

This refers to services that help consumer websites, forums, and similar enterprises weed out unnecessary and unwanted content on their sites, particularly fraud-driven campaigns. This involves social media protection and content verification.

•  Content Moderation

This group of non-voice solutions helps social networking sites, forums, and other online assets to ensure that all content is at par with the site s terms and conditions. This also involves image moderation.

These things being said, it only makes sense that non-voice call center services involve more than customer service : these are vital to an organization s growth and development. Open Access BPO, a prominent organization in the BPO industry, offers revolutionary neo captive outsourcing solutions to help businesses enhance their bottom lines through effective and proven call center services.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO3 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO7 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO