Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP Workshop

Luis Anthony Oliveros Published on May 5, 2023

Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM) in Makati City.

Leadership Workshop Series 2023 is part of CCAP’s seminars in collaboration with the AIM School of Executive Education. It focused on valuable topics such as transformational leadership, coaching, change management, and team performance.

Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP WorkshopOpen Access BPO VP Joy Sebastian joined by several members of the multilingual call center’s leadership team during the recent CCAP Leadership Workshop.

The workshop also featured leaders in the industry who shared leadership principles through practical, real-world examples in the outsourcing industry context.

Sebastian was among the BPO leaders who shared lessons learned during her two-decade industry tenure. She laid out the best traits of an effective, results-driven team leader based on her accomplishments in building high-performance teams for business growth and process improvements across global locations.

“This list is on the premise of my firm belief that the most important relationship in our industry is the relationship between the Team Leader and the agents,” she prefaced.

Several Open Access BPO’s leadership team members also attended the event, participating in various discussions and activities to gain further knowledge to enhance their leadership skills and confidently manage their teams.

Open Access BPO is committed to employee development to empower its people with the knowledge to improve their work and further their careers. The company fosters a culture of continuous learning, whether it is through internal training and employee development strategies or with various third-party training opportunities.

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Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.

From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.

This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.

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𝘗𝘩𝘰𝘵𝘰𝘴 𝘴𝘩𝘰𝘸 #TeamOABPO Davao 𝘨𝘢𝘵𝘩𝘦𝘳𝘦𝘥 𝘦𝘢𝘳𝘭𝘪𝘦𝘳 𝘵𝘩𝘪𝘴 𝘮𝘰𝘯𝘵𝘩 𝘢𝘵 𝘉𝘢𝘭𝘪𝘬 𝘉𝘶𝘬𝘪𝘥 𝘍𝘢𝘳𝘮 & 𝘒𝘪𝘵𝘤𝘩𝘦𝘯 𝘧𝘰𝘳 𝘢 70𝘴 𝘳𝘦𝘵𝘳𝘰-𝘧𝘶𝘵𝘶𝘳𝘪𝘴𝘵𝘪𝘤 𝘤𝘦𝘭𝘦𝘣𝘳𝘢𝘵𝘪𝘰𝘯, 𝘩𝘰𝘯𝘰𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘩𝘰𝘴𝘦 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘩𝘢𝘷𝘦 𝘥𝘳𝘪𝘷𝘦𝘯 𝘢 𝘥𝘦𝘤𝘢𝘥𝘦 𝘰𝘧 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘢𝘯𝘥 𝘱𝘢𝘷𝘦𝘥 𝘵𝘩𝘦 𝘸𝘢𝘺 𝘧𝘰𝘳 𝘸𝘩𝘢𝘵 𝘤𝘰𝘮𝘦𝘴 𝘯𝘦𝘹𝘵.

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