Transparency: Winning ingredient in APAC Digital Marketing

OABPO Blog Team Published on November 21, 2013

digital-marketing
The recently concluded Digital Asia Festival Awards named the who’s who in today’s digital marketing world, but more than individual competence, the recognitions prove that Asia-Pacific, as a whole, is on its way to a more transparent marketing.

New Zealand topped the list of winners, taking home 10 awards. Australia came in second with nine, and it is followed by Asian countries China, Japan, India, the Philippines, Singapore, Malaysia, Thailand, and Hong Kong, in that order.

Out of the 80 shortlisted pieces of work that the countries submitted, 47 scored awards, and 13 of which were gold while silver and bronze awards were given to 14 and 19 submissions respectively.

The coveted platinum award was given to Australia’s DDB Group for its TrackMyMacca’s iPhone app. The mobile app was hailed the best among the rest for its innovative way of letting curious fast food goers know about what goes into their favorite McDonald’s meals. Available for free in the first six months of 2013, the app tracks where the ingredients of a McDonald order came from, showing the farms and farmers who grew them, and then it presents the data using augmented reality.

TrackMyMacca’s was developed with McDonald’s idea of marketing transparency in mind. The fast food chain aspires to tell its eaters every detail they want to know about the sourcing and production of their food, and in doing so, they also tone down skeptics.

Other Digital Asia Festival winners also uphold honesty in their campaign, including countries that are climbing the Asian transparency index.
Good Life Club, India’s bronze-winning campaign under the Loyalty category, makes tea time more interactive by serving as a stage for both tea drinkers and makers to mingle and share tea-related concerns, ultimately promoting a loyal consumer-brand relationship.

Japan’s Funfair in Your Mouth campaign for sauce brand Ebara, doesn t hide the fact that vegetables make up the sauce, even if it targets the 10-year old-and-below age demographic. Instead, it introduces to children how fun eating vegetables can be.

The sixth year of the annual award-giving body saw how the Asia-Pacific region is blossoming to be a center for effective, fun, innovative, and transparent digital marketing. Hopefully, future Digital Asia Festival candidates can live up to what the 2013 winners brought to the table and engage their market with more than just profit but also honesty in mind.

Join us on facebook
Open Access BPO 11 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

——————————
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
𝗜𝘀 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘄𝗶𝗻 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs

——————————
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

——————————
Make every #CallCenter interaction reflect your brand’s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 17 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝘀𝘁𝗶𝗹𝗹 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

——————————
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 23 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

——————————
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 25 days ago
𝗪𝗵𝗮𝘁 𝗶𝗳 #𝗔𝗜 𝗰𝗼𝘂𝗹𝗱 𝗺𝗮𝗸𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

——————————
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing