What basic e-commerce components can I outsource?

OABPO Blog Team Published on June 16, 2014

Outsourcing-in-the-Philippines--Open-Access-BPO
Outsourcing in the Philippines and other top offshore destinations has become a solution for merchants who are in need of aid in creating an e-commerce website. Open Access BPO enumerates the components that outsourcing firms contribute to empower a launching online store.

An e-commerce transaction is played by three important roles: the customer, the e-commerce platform, and the merchant or the business selling the goods. From the buyer’s standpoint, the transaction starts when he chooses an item from the e-commerce website’s catalogue and ends when his payment is confirmed or received by the merchant. There are, however, components outside the actual purchase that complete e-commerce transactions.

Here are parts and services that are essential in an online store, as well as the outsourced solutions that provide these to your business:

• The platform and interface

Outsourcing-in-the-Philippines--Open-Access-BPO--

The overall visual structure of the site and its functionality are what the visitors first notice when they visit your web store. More importantly, these factors make them decide to stay, buy, and come back after a purchase. This is why you have to make sure that your e-commerce website is designed to be aesthetically pleasing and user-friendly.

For this component, hire creative web designers and developers who can bring your vision to life and visualize the brand message you want to put out there. You could also get help from an outsourced digital marketing team to produce promotional materials for the dissemination of your brand.

• Catalogue

The catalogue displays the products or services that you offer along with the description (name, price, features, availability, reviews, etc.) of each item. This is what the shoppers refer to when choosing a product to buy, so the catalogue should be accurate and regularly updated.

You could avail of an e-commerce service package that includes content moderation and SKU (stock keeping unit) solutions to maintain your product database.

• Bank account and payment gateway

Outsourcing-in-the-Philippines--Open-Access-BPO---

To legally trade as a business, you need a business or merchant bank account where payments from customers go. But before the money could be transferred from the buyer to the account, the customers would have to make use of a payment gateway, a program that collects customer details securely and contacts your bank to complete the money transaction.

As this component deals with sensitive information, you should carefully choose the service provider that would handle your money matters. You could also get voice and non-voice customer service solutions for this so that customers can have a live agent to turn to—be it through phone, email, or live chat—when a concern arises during or after the e-commerce transaction.

Creating and launching an e-commerce website need a fair amount of planning. Outsourced service providers can serve as the crutches that could help you build your way up, so make sure that you choose the right partner to aid your business during its initial stages.

Join us on facebook
Open Access BPO 6 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 10 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.
Open Access BPO 13 days ago
Over the years, you've known us as a trusted BPO partner. Now, we're stepping into the next chapter, just beneath the surface.

Fresh, thoughtful, and ready for what's ahead.

Be there to see what’s next.
Open Access BPO 48 days ago
For global businesses, #outsourcing has evolved beyond a cost-saving measure into a strategic pillar for building true business resilience.

𝗔 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗼𝗻𝗲 𝘁𝗵𝗮𝘁 𝗻𝗼𝘁 𝗼𝗻𝗹𝘆 𝘄𝗲𝗮𝘁𝗵𝗲𝗿𝘀 𝗱𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻𝘀 𝗯𝘂𝘁 𝗮𝗹𝘀𝗼 𝗮𝗱𝗮𝗽𝘁𝘀 𝗮𝗻𝗱 𝗲𝗺𝗲𝗿𝗴𝗲𝘀 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝗿.

❓ How do you future-proof your business in an unpredictable market?
❓ What is your approach to building a business that is built to last in an unpredictable market?

Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD

________________________________
Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.

Don't wait for the next market shift—connect with us now to start building your unbreakable business:
https://buff.ly/rWaK05N

#WeSpeakYourLanguage
#PhilippineCallCenters #BusinessContinuity
#BusinessResilience #StrategicOutsourcing
#B2B #FutureProofing #BusinessAgility