5 Social media trends to base your digital marketing strategy on

OABPO Blog Team Published on January 12, 2015

e-commerce-digital-marketing-strategy-in-different-technology-devices
Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the e-commerce world in 2015 and the next few years to come.

It was Internet selling giant, eBay, that first made peer-to-peer shopping popular since it was founded in 1995. Social media was yet to exist during this time, but the concept of providing a platform for bringing ordinary people together as buyers and sellers is social commerce in its full essence.

Twenty years since one of the earliest known instances of community-contributed e-commerce activity, social media was born and has evolved so immensely that it has become a household term, and even a necessity, to a quarter of the seven billion people inhabiting the world. Given the changes that social media has been continuously undergone, it makes sense for observers to foresee social media as a staple factor that will affect business trends every year.

For 2015, here are some of the social commerce innovations that businesses will likely adapt to grow and improve customer experience.

• Social wallet

e-commerce-using-laptop

Social networks will aim to provide more than just communication and entertainment tools for their members. As communities welcome marketers and brands, social networks will find ways to make shopping a breezy experience in on their respective platforms. And Facebook has been leading this trend through its payment features, which allow users to process payments, money transfers, or store financial information.

 

• “Buy” buttons

key-board-with-online-shopping-button

Along with payment tools, the social networking giant also tested the “buy” button last year–a function that lets users purchase directly on Facebook without leaving the site. Twitter also had their own version of the button, and merchants expect this convenience to proliferate among more social channels this year.

 

• Indoor positioning system

table-with-wifi-signal-image

Apple embraced the this technology in developing the iBeacon, an indoor positioning system that notifies nearby smart devices about an item s location in a store, as well as products on sale. As it also enables cashless and cardless payments, more businesses hope for similar technologies to emerge and be used by the buying public in the near future.

 

• Heightened privacy measures

keylock-with-numbers

New social networking and messaging apps came out in the past year, promising anonymity and ephemeral communication among users. But recent news and hacking incidents revealed the vulnerability of these types of sites, thus raising the question of whether social media is indeed a safe place to do money-related transactions. In 2015, expect heightened security policies from social networks that double as an e-commerce site.

 

•  More video ads and influencers

play-video-button

Brands have been taking advantage of the second-long video capabilities of mobile apps like Instagram and Vine by taking their teasers and ads right to their market s post feeds. Collaborating with influencers is also nothing new, but this year, there will likely be more brands tapping both videos and online celebrities for a richer, more interactive way of getting their marketing messages across.

What other trends do you expect to brew and eventually drive the e-commerce and digital marketing industries in the coming months? Feel free to share your thoughts by adding your comments below.

9 responses to “5 Social media trends to base your digital marketing strategy on”

  1. Anne says:

    That’s good to know, been thinking about starting up a business lately and using social media for marketing my brand.

  2. Floree Fullo says:

    Thanks for sharing! Very helpful 🙂

  3. Don Garcia Jr says:

    nice! this is the first time that i’ve these terms about digital marketing…it is really a great article most specially for beginners who wants to be successful in digital marketing era..

  4. Ikinasisiya kong matutunan ang mga bagay na ito. Ngayon ko laang narinig ang iBeacon. Magandang ideya ito. Bagama’t bihira akong mamili online (tanging isang sand bag at airline tickets laang ang karanasan ko rito), nakikita ko kung gaanong kaalwan nito kesa sa pagsuong sa kalsada’t maipit sa traffic.

  5. I agree to the buy button, because what is the use of great product or web review if you cant sell it.

  6. Alwin Aguirre says:

    Based on experience as an online seller, the BUY Button has always been effective. I see mobile apps becoming a trend and pushing e-commerce further

  7. slickmaster says:

    Seems interesting move by the social networking heads to do this. That actually helps one to be a spome sort of businessman or entrepreneur in this digitzed world.

  8. Camille Ysabela Co says:

    Nice list! Very informative

  9. Wow, I didn’t know there was an iBeacon. That’s a cool system. Thanks for sharing this post 🙂

Join us on facebook
Open Access BPO 14 hours ago
Open Access BPO 6 days ago
𝗔𝗜 𝗶𝘀𝗻'𝘁 𝗮 𝘀𝘁𝗮𝗳𝗳 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻, 𝗶𝘁'𝘀 𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿.

The conversation around AI often focuses on full automation, but the real advantage lies in 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
By pairing AI-driven speed with human empathy, brands can handle complex problem-solving and emotional de-escalation at a scale never before possible.

Discover the framework for blending human talent with AI to deliver premium #CustomerExperience without losing the personal touch.

Get the insights here: https://buff.ly/UFrYxcZ

──────────────────────────────
Elevate your brand with a partner that masters the balance of tech and touch.
Let's grow together: https://buff.ly/jtkk2WZ

#WeAreOABPO
#CX #CustomerSupport #OutsourcingCX
#Outsourcing #CustomerService
#CustomerSatisfaction #CSat #AI
Open Access BPO 9 days ago
Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

──────────────────────────────
At Open Access BPO, we use tried-and-tested processes to target shrinkage and elevate #CX.

Let's talk about how we can help your brand thrive: https://buff.ly/8jBboiX

#WeAreOABPO
#CallCenterManagement
#WorkforceManagement #BPO #Productivity
Open Access BPO 50 days ago
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

──────────────────────────────
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/00aELro

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 56 days ago
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

──────────────────────────────
Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat