5 Social media trends to base your digital marketing strategy on

OABPO Blog Team Published on January 12, 2015

e-commerce-digital-marketing-strategy-in-different-technology-devices
Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the e-commerce world in 2015 and the next few years to come.

It was Internet selling giant, eBay, that first made peer-to-peer shopping popular since it was founded in 1995. Social media was yet to exist during this time, but the concept of providing a platform for bringing ordinary people together as buyers and sellers is social commerce in its full essence.

Twenty years since one of the earliest known instances of community-contributed e-commerce activity, social media was born and has evolved so immensely that it has become a household term, and even a necessity, to a quarter of the seven billion people inhabiting the world. Given the changes that social media has been continuously undergone, it makes sense for observers to foresee social media as a staple factor that will affect business trends every year.

For 2015, here are some of the social commerce innovations that businesses will likely adapt to grow and improve customer experience.

• Social wallet

e-commerce-using-laptop

Social networks will aim to provide more than just communication and entertainment tools for their members. As communities welcome marketers and brands, social networks will find ways to make shopping a breezy experience in on their respective platforms. And Facebook has been leading this trend through its payment features, which allow users to process payments, money transfers, or store financial information.

 

• “Buy” buttons

key-board-with-online-shopping-button

Along with payment tools, the social networking giant also tested the “buy” button last year–a function that lets users purchase directly on Facebook without leaving the site. Twitter also had their own version of the button, and merchants expect this convenience to proliferate among more social channels this year.

 

• Indoor positioning system

table-with-wifi-signal-image

Apple embraced the this technology in developing the iBeacon, an indoor positioning system that notifies nearby smart devices about an item s location in a store, as well as products on sale. As it also enables cashless and cardless payments, more businesses hope for similar technologies to emerge and be used by the buying public in the near future.

 

• Heightened privacy measures

keylock-with-numbers

New social networking and messaging apps came out in the past year, promising anonymity and ephemeral communication among users. But recent news and hacking incidents revealed the vulnerability of these types of sites, thus raising the question of whether social media is indeed a safe place to do money-related transactions. In 2015, expect heightened security policies from social networks that double as an e-commerce site.

 

•  More video ads and influencers

play-video-button

Brands have been taking advantage of the second-long video capabilities of mobile apps like Instagram and Vine by taking their teasers and ads right to their market s post feeds. Collaborating with influencers is also nothing new, but this year, there will likely be more brands tapping both videos and online celebrities for a richer, more interactive way of getting their marketing messages across.

What other trends do you expect to brew and eventually drive the e-commerce and digital marketing industries in the coming months? Feel free to share your thoughts by adding your comments below.

9 responses to “5 Social media trends to base your digital marketing strategy on”

  1. Anne says:

    That’s good to know, been thinking about starting up a business lately and using social media for marketing my brand.

  2. Floree Fullo says:

    Thanks for sharing! Very helpful 🙂

  3. Don Garcia Jr says:

    nice! this is the first time that i’ve these terms about digital marketing…it is really a great article most specially for beginners who wants to be successful in digital marketing era..

  4. Ikinasisiya kong matutunan ang mga bagay na ito. Ngayon ko laang narinig ang iBeacon. Magandang ideya ito. Bagama’t bihira akong mamili online (tanging isang sand bag at airline tickets laang ang karanasan ko rito), nakikita ko kung gaanong kaalwan nito kesa sa pagsuong sa kalsada’t maipit sa traffic.

  5. I agree to the buy button, because what is the use of great product or web review if you cant sell it.

  6. Alwin Aguirre says:

    Based on experience as an online seller, the BUY Button has always been effective. I see mobile apps becoming a trend and pushing e-commerce further

  7. slickmaster says:

    Seems interesting move by the social networking heads to do this. That actually helps one to be a spome sort of businessman or entrepreneur in this digitzed world.

  8. Camille Ysabela Co says:

    Nice list! Very informative

  9. Wow, I didn’t know there was an iBeacon. That’s a cool system. Thanks for sharing this post 🙂

Join us on facebook
Open Access BPO 5 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

——————————
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 9 days ago
𝗜𝘀 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘄𝗶𝗻 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs

——————————
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 9 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

——————————
Make every #CallCenter interaction reflect your brand’s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 12 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝘀𝘁𝗶𝗹𝗹 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

——————————
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 18 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

——————————
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 20 days ago
𝗪𝗵𝗮𝘁 𝗶𝗳 #𝗔𝗜 𝗰𝗼𝘂𝗹𝗱 𝗺𝗮𝗸𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

——————————
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing