A look back at Open Access BPO’s 2019 milestones

Luis Anthony Oliveros Published on December 31, 2019

The year 2019 has a been full year of growth and opportunities for Open Access BPO.

As a business process outsourcing (BPO) firm in the Philippines, we have a lot to celebrate this yearโ€”from expansions to new achievements and reinventions. And as we bid 2019 farewell, we look back at our milestones.

12 solid years in the industry

We celebrate our 12th year in the outsourcing industry this year. From our roots as a fledgling telemarketing contact center, Open Access BPO has grown up quite a lot. We’ve expanded our portfolio of services over the years and made each solutions package fully customizable. This lets our customers get the best out of their investments to achieve their business goals.

With these implemented, we were able to serve a wider customer base with truly diverse needs. And as we launched other operations facilities around Asia, we tapped new industries and penetrated more international markets.

Our new office unveiled

Open Access BPO executives cut ribbon to launch new office

Launched to meet the growing demands of our clients and expanding workforce, the new facility at the Glorietta 2 Corporate Center is our sixth office in Asia and third in the Philippines. It’s now home to more than 10 multilingual programs, with 155 multicultural employees providing customer care, technical support, content moderation, and other back office services.

The new facility was selected for its location, situated in Makati’s commercial district, along with an assemblage of shopping malls, food establishments, and easy availability of transportation options.

Taking on a brand refresh

During the Glorietta 2 Corporate Center office launch, we also unveiled our new Open Access BPO logo, slogan, and web site. These featured our newly adopted company color: blue.

Aside from being visually appealing, blue showcases Open Access BPO as a trusted brand in the outsourcing industry. It’s draped over the new web site, which was redeveloped from the ground up with a streamlined design for optimal user experience.

The new slogan, “We Speak Your Language,” was chosen to highlight the brand’s multilingual capability and the scalability of its services.

These are part of a recent brand refresh meant to reinvigorate our brand identity and emphasize our commitment to creating great experiences for our clients and web site visitors.

Welcoming new programs

In addition to Open Access BPO’s current crop of programs operated across our various locations, eight companies have decided to entrust their functions to us this year. These diverse businesses are from multiple industries, including retail, healthcare, finance, engineering, and technology.

The multicultural teams handling these multilingual programs are dedicated to the success of each our client’s goals.

Campaigns to empower employees

Open Access BPO is an employee-centric company, so we aim to create a work environment and culture that empower our people. We understand that they do a great job when they’re satisfied with their work, the compensations and benefits, and the company they work for.

web developer creating Open Access BPO

With various expansions happening across our locations, Open Access BPO acknowledges the hard work our teams accomplish every day in making those possible. As a result, this year we saw:

  • over 10 employees celebrating their 10th year with Open Access BPO;
  • plenty more on their fifth year; and
  • 62 employees promoted.

Aside from our numerous company parties and regular Zumba classes and Health and Wellness events, 2019 featured several employee engagement activities. These aimed to empower our diverse workforce. Our notable ones include the following:

  • LEAD. This ongoing training course is meant to hone our leaders’ management skills to effectively handle and motivate their respective teams.
  • Customer Service Week. During this week, we honored our employees for their hard work.
  • Hellos and Grubs. These were intimate dinners where employees and our executives get to unwind and talk about anything. It was launched to encourage open communication between employees and our management.
  • Open Access BPO on Hellos and Grubs
  • Pride March. Last year was Open Access BPO’s first time to participate in this colorful celebration of diverse love and acceptance.
  • Frightful Tales and Hobby Month. Both internal activities presented the varied interests that help employees destress and keep a work-life balance.
  • Open Access BPO Idol. A friendly competition that showcased Open Access BPO employees’ musical talents.
  • Activities like these are instrumental in promoting friendship and cultivating a strong sense of community within Open Access BPO.

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    Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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    Open Access BPO 10 hours ago
    ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฃ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐—ถ๐˜‡๐—ฒ๐˜€ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ ๐—ช๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ก๐—ฒ๐˜„ ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—œ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ

    Multilingual call center ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž has launched its largest employee wellness program, ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ.

    The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

    The initiative, which stands for ๐’๐˜‚๐˜€๐˜๐—ฎ๐—ถ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐‡๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐ˆ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ ๐…๐—ถ๐˜๐—ป๐—ฒ๐˜€๐˜€ ๐“๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

    Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

    The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

    This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

    #WeSpeakYourLanguage
    #OneForHealth #WorkLifeBalance
    #MentalHealthMatters #IdeaHubOABPO
    #EmployeeWellness #WellbeingAtWork
    Open Access BPO Yesterday
    Excellent #CustomerService is built on #EmployeeSatisfaction.

    And to improve the #CallCenter agent experience, you must give your #CX reps a reason to be proudโ€”
    โ€ข of their work, and
    โ€ข of the company that trusts them to do it.

    ๐—ฆ๐—ถ๐—บ๐—ฝ๐—น๐˜† ๐—ฝ๐˜‚๐˜, ๐—ถ๐˜'๐˜€ ๐—ฎ๐—น๐—น ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ผ๐—ณ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฒ๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€.
    Here are some reasons why you should improve the #EmployeeExperience:
    https://buff.ly/GVukltY

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    Great #CustomerSupport starts with a great team.
    Learn how our services can help you create an exceptional agent experience, and in turn, a better experience for your customers.

    Get access to empowered customer service experts to frontline your programs: https://buff.ly/n3TzYaF

    #WeSpeakYourLanguage
    #CustomerExperience #CallCenterAgent
    #CallCenterAgentExperience #AgentSatisfaction
    #EmployeeManagement #EmployeeEngagement
    Open Access BPO 10 days ago
    Driving excellent #CustomerExperience hinges on the diverse perspectives within your team.

    Cultivating a culturally competent environment not only enriches your workforce but directly translates to superior service for a global customer base.

    Join us as we discuss how #diversity elevates #CX!
    Dive deeper into our insights and share your thoughts: https://buff.ly/fqcGUQK

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    Partner with a team that values and leverages diversity for outstanding results.

    Contact us today to discuss your outsourcing needs: https://buff.ly/fNfWbTE

    #WeSpeakYourLanguage
    #CulturalDiversity #EmployeeManagement
    #DiversityManagement #CustomerSuccess
    Open Access BPO 11 days ago
    Getting a bad performance review can be tough, but it doesn't have to be the end of the world.

    In fact, it can be an opportunity to learn and grow, and to come back stronger than ever.

    ๐†๐ž๐ญ๐ญ๐ข๐ง๐  ๐š ๐›๐š๐ ๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž ๐ซ๐ž๐ฏ๐ข๐ž๐ฐ ๐œ๐š๐ง ๐›๐ž ๐ญ๐จ๐ฎ๐ ๐ก, ๐›๐ฎ๐ญ ๐ข๐ญ ๐๐จ๐ž๐ฌ๐ง'๐ญ ๐ก๐š๐ฏ๐ž ๐ญ๐จ ๐›๐ž ๐ญ๐ก๐ž ๐ž๐ง๐ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฐ๐จ๐ซ๐ฅ๐.

    ๐ˆ๐ง ๐Ÿ๐š๐œ๐ญ, ๐ข๐ญ ๐œ๐š๐ง ๐›๐ž ๐š๐ง ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ ๐ญ๐จ ๐ฅ๐ž๐š๐ซ๐ง ๐š๐ง๐ ๐ ๐ซ๐จ๐ฐ, ๐š๐ง๐ ๐ญ๐จ ๐œ๐จ๐ฆ๐ž ๐›๐š๐œ๐ค ๐ฌ๐ญ๐ซ๐จ๐ง๐ ๐ž๐ซ ๐ญ๐ก๐š๐ง ๐ž๐ฏ๐ž๐ซ.

    Read our blog post right now: https://buff.ly/hiAUi78
    And let's explore:
    โ€ข the importance of recovering from a bad performance review;
    โ€ข the causes of performance failures; and
    โ€ข how to determine the best course of action to address these challenges

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    Find out how Open Access BPO's 24/7 multichannel services (in 30+ languages) can upgrade your #CX, strengthen brand loyalty, and drive business growth: https://buff.ly/cltoadZ

    #WeSpeakYourLanguage
    #CustomerSupport #CustomerService
    #CustomerExperience #CSat
    Open Access BPO 14 days ago
    Open Access BPO's recent ๐๐ซ๐ข๐๐ž ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ showcased our unwavering commitment to #diversity, #equity, and #inclusion. This inaugural event united our teams in Makati and Davao to celebrate the LGBTQIA+ community and support meaningful causes.

    ๐˜™๐˜ฆ๐˜ข๐˜ฅ ๐˜ข๐˜ฃ๐˜ฐ๐˜ถ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ถ๐˜ฏ ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ท๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต๐˜ณ๐˜ฆ๐˜ข๐˜ค๐˜ฉ ๐˜ช๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ฐ๐˜ณ๐˜ฏ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต ๐˜ฐ๐˜ง ๐˜ฐ๐˜ถ๐˜ณ ๐˜ช๐˜ฏ๐˜ข๐˜ถ๐˜จ๐˜ถ๐˜ณ๐˜ข๐˜ญ ๐˜ธ๐˜ฆ๐˜ฆ๐˜ฌ-๐˜ญ๐˜ฐ๐˜ฏ๐˜จ ๐˜—๐˜ณ๐˜ช๐˜ฅ๐˜ฆ ๐˜ค๐˜ฆ๐˜ญ๐˜ฆ๐˜ฃ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ: https://buff.ly/nmRUrVg

    #WeSpeakYourLanguage
    #PrideMonth #Pride2025 #UnitedByLove
    #OneWithDiversity #PrideMonth2025
    Open Access BPO 28 days ago
    ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—ฆ๐—›๐—œ๐—™๐—ง ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€

    Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

    The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

    The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

    This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

    Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

    #WeSpeakYourLanguage
    #OneForHealth #oabpoSHIFT
    #IdeaHubOABPO #EmployeeWellness
    #WellbeingAtWork