A look back at Open Access BPO’s 2019 milestones

Luis Anthony Oliveros Published on December 31, 2019

The year 2019 has a been full year of growth and opportunities for Open Access BPO.

As a business process outsourcing (BPO) firm in the Philippines, we have a lot to celebrate this yearโ€”from expansions to new achievements and reinventions. And as we bid 2019 farewell, we look back at our milestones.

12 solid years in the industry

We celebrate our 12th year in the outsourcing industry this year. From our roots as a fledgling telemarketing contact center, Open Access BPO has grown up quite a lot. We’ve expanded our portfolio of services over the years and made each solutions package fully customizable. This lets our customers get the best out of their investments to achieve their business goals.

With these implemented, we were able to serve a wider customer base with truly diverse needs. And as we launched other operations facilities around Asia, we tapped new industries and penetrated more international markets.

Our new office unveiled

Open Access BPO executives cut ribbon to launch new office

Launched to meet the growing demands of our clients and expanding workforce, the new facility at the Glorietta 2 Corporate Center is our sixth office in Asia and third in the Philippines. It’s now home to more than 10 multilingual programs, with 155 multicultural employees providing customer care, technical support, content moderation, and other back office services.

The new facility was selected for its location, situated in Makati’s commercial district, along with an assemblage of shopping malls, food establishments, and easy availability of transportation options.

Taking on a brand refresh

During the Glorietta 2 Corporate Center office launch, we also unveiled our new Open Access BPO logo, slogan, and web site. These featured our newly adopted company color: blue.

Aside from being visually appealing, blue showcases Open Access BPO as a trusted brand in the outsourcing industry. It’s draped over the new web site, which was redeveloped from the ground up with a streamlined design for optimal user experience.

The new slogan, “We Speak Your Language,” was chosen to highlight the brand’s multilingual capability and the scalability of its services.

These are part of a recent brand refresh meant to reinvigorate our brand identity and emphasize our commitment to creating great experiences for our clients and web site visitors.

Welcoming new programs

In addition to Open Access BPO’s current crop of programs operated across our various locations, eight companies have decided to entrust their functions to us this year. These diverse businesses are from multiple industries, including retail, healthcare, finance, engineering, and technology.

The multicultural teams handling these multilingual programs are dedicated to the success of each our client’s goals.

Campaigns to empower employees

Open Access BPO is an employee-centric company, so we aim to create a work environment and culture that empower our people. We understand that they do a great job when they’re satisfied with their work, the compensations and benefits, and the company they work for.

web developer creating Open Access BPO

With various expansions happening across our locations, Open Access BPO acknowledges the hard work our teams accomplish every day in making those possible. As a result, this year we saw:

  • over 10 employees celebrating their 10th year with Open Access BPO;
  • plenty more on their fifth year; and
  • 62 employees promoted.

Aside from our numerous company parties and regular Zumba classes and Health and Wellness events, 2019 featured several employee engagement activities. These aimed to empower our diverse workforce. Our notable ones include the following:

  • LEAD. This ongoing training course is meant to hone our leaders’ management skills to effectively handle and motivate their respective teams.
  • Customer Service Week. During this week, we honored our employees for their hard work.
  • Hellos and Grubs. These were intimate dinners where employees and our executives get to unwind and talk about anything. It was launched to encourage open communication between employees and our management.
  • Open Access BPO on Hellos and Grubs
  • Pride March. Last year was Open Access BPO’s first time to participate in this colorful celebration of diverse love and acceptance.
  • Frightful Tales and Hobby Month. Both internal activities presented the varied interests that help employees destress and keep a work-life balance.
  • Open Access BPO Idol. A friendly competition that showcased Open Access BPO employees’ musical talents.
  • Activities like these are instrumental in promoting friendship and cultivating a strong sense of community within Open Access BPO.

    Avatar photo
    Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
    Join us on facebook
    Open Access BPO Yesterday
    For global businesses, #outsourcing has evolved beyond a cost-saving measure into a strategic pillar for building true business resilience.

    ๐—” ๐—ฟ๐—ฒ๐˜€๐—ถ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ผ๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ถ๐˜€ ๐—ผ๐—ป๐—ฒ ๐˜๐—ต๐—ฎ๐˜ ๐—ป๐—ผ๐˜ ๐—ผ๐—ป๐—น๐˜† ๐˜„๐—ฒ๐—ฎ๐˜๐—ต๐—ฒ๐—ฟ๐˜€ ๐—ฑ๐—ถ๐˜€๐—ฟ๐˜‚๐—ฝ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ฏ๐˜‚๐˜ ๐—ฎ๐—น๐˜€๐—ผ ๐—ฎ๐—ฑ๐—ฎ๐—ฝ๐˜๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฒ๐—บ๐—ฒ๐—ฟ๐—ด๐—ฒ๐˜€ ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด๐—ฒ๐—ฟ.

    โ“ How do you future-proof your business in an unpredictable market?
    โ“ What is your approach to building a business that is built to last in an unpredictable market?

    Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD

    ________________________________
    Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.

    Don't wait for the next market shiftโ€”connect with us now to start building your unbreakable business:
    https://buff.ly/rWaK05N

    #WeSpeakYourLanguage
    #PhilippineCallCenters #BusinessContinuity
    #BusinessResilience #StrategicOutsourcing
    #B2B #FutureProofing #BusinessAgility
    Open Access BPO 16 days ago
    Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

    The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

    Here's why and how (plus tips for implementing a successful outsourcing strategy):
    https://buff.ly/Zf9nscz

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    Open Access BPO's commitment extends beyond exceptional #CX.

    Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/TVHntWT

    #WeSpeakYourLanugage
    #PhilippineCallCenters #DisasterPreparedness
    #BusinessResilience #RiskManagement
    #CrisisManagement #EmployeeSafety
    Open Access BPO 19 days ago
    Promoting #CallCenter agents to leadership roles is crucial for both talent development and ensuring a consistent #CustomerExperience.

    Structured training programs are the bedrock for building the skills that enable these new leaders to effectively oversee their teams.

    Let's discuss how to infuse these key points into a future leader's workplace persona: https://buff.ly/uD7ouM6

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

    Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

    Contact us today.
    Let's start planning your ops: https://buff.ly/n3TzYaF

    #WeSpeakYourLanguage
    Open Access BPO 20 days ago
    Boosting agent #productivity and #satisfaction is a critical strategy for increasing efficiency in #CallCenters.

    A positive work environment leads to more engaged employees, which in turn improves #CustomerService and retention.

    A highly engaged and motivated workforce is essential for providing excellent #CustomerService and retaining top talent.

    Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/ba5Mx36

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    See how Open Access BPO's dedication to employee training, engagement, and a diverse culture helps us deliver a superior #CustomerExperience: https://buff.ly/uTdQH3D

    #WeSpeakYourLanguage
    #CSat #CustomerSupport #CX
    #CustomerSatisfaction #CSat
    #EmployeeManagement
    Open Access BPO 21 days ago
    Open Access BPO is taking a big step towards a healthier workplace with a new program designed to help employees build lasting, healthy habits.

    The multilingual call center's initiative focuses on holistic wellness practices that are perfectly suited for the #BPO environment, including physical fitness, nutrition, and stress management.

    See how we're revolutionizing employee wellness: https://buff.ly/dXBijx5

    โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
    The success of our team is our top priority, and that dedication is reflected in the results we deliver for our clients.
    We believe that a happy and healthy workforce is the best foundation for a successful partnership.

    Looking for an outsourcing partner that's invested in both its people and your brand? Let's talk: https://buff.ly/n3TzYaF

    #WeSpeakYourLanguage
    #OneForHealth #oabpoSHIFT
    #IdeaHubOABPO #EmployeeWellness
    #WellbeingAtWork #EmployeeEngagement
    Open Access BPO 23 days ago
    ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฃ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐—ถ๐˜‡๐—ฒ๐˜€ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ ๐—ช๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ก๐—ฒ๐˜„ ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—œ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ

    Multilingual call center ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž has launched its largest employee wellness program, ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ.

    The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

    The initiative, which stands for ๐’๐˜‚๐˜€๐˜๐—ฎ๐—ถ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐‡๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐ˆ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ ๐…๐—ถ๐˜๐—ป๐—ฒ๐˜€๐˜€ ๐“๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

    Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

    The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

    This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

    #WeSpeakYourLanguage
    #OneForHealth #WorkLifeBalance
    #MentalHealthMatters #IdeaHubOABPO
    #EmployeeWellness #WellbeingAtWork