Open Access BPO launches new Makati office

Wendy Pilar Published on July 19, 2019

Since moving its operations from the US to the Philippines in 2007, Open Access BPO has developed its portfolio of services and grown its customer base. Along with this growth is its operations’ expansion, including its multicultural workforce and international offices.

Last Friday, July 12, the multilingual call center officially launched a new office at the Glorietta 2 Corporate Center in Makati City, Philippines โ€”its sixth global location, and third in the country.

Open Access BPO ribbon cutting

Open Access BPO CEO Ben Davidowitz, VP for Global Operations Joy Sebastian, and President Henry Chang officiated the ribbon-cutting ceremony, officially launching the multilingual call center’s Glorietta 2 Corporate Center new ops facility.

The ribbon-cutting ceremony took place in the new office’s lounge area and was attended by executives, employees, and members of the media. The venue was decorated with blue accents, complementing the strong vintage-industrial theme of the interior. To give a little entertainment for the guests, the company installed a mobile bar and a photo booth.

The ceremony kicked off with an opening remark from Open Access BPO CEO Benjamin Davidowitz. In his speech, he expressed gratitude to the people who contributed in the acquisition of the new space. He also emphasized how the current success offered the company opportunities to scale and evolve.

“Our clients have state-of-the-art requirements that can only be met with a state-of-the-art facility. Our new facility is the kind of location that can support these demands.” he said.

Company President Henry Chang then prompted everyone to raise their glasses for a toast. The two executives were soon joined by VP for Global Operations Joy Sebastian who officiate the ceremonial ribbon-cutting.

Multilingual call center employees at Open Access BPO new office
Multilingual call center employees at Open Access BPO

In a statement regarding the any possible expansions in other locations, Davidowitz confirmed that the company will mainly focus on their progress in Davao where one of Open Access BPO’s campuses is located.

“In terms of opening in any of the provincial cities, we’d most likely put our efforts in Davao.” he clarified. “Right now, it would be the only progress we’d consider.”

When asked about sustaining a healthy workplace, Chang shared how the company maintains a laid back and inclusive culture that helps create a comfortable space for everyone.

“The biggest difference is the people. Your environment is what you make of it,” he explained, “And in terms of hiring talents, it’s not just their work ability, but their personality and how they fit in with everybody else. So, the coreโ€” the foundationโ€”of having a non-toxic environment, it’s the people, how they interact, and how we build the culture within the company.”

Further down the program, the company also revealed that it has recently undertaken a brand refresh to better create experiences for its clients and website visitors.

The company introduced it new logo, website, and slogan. The new logo, which was a combination of blue and gray, emphasizes the company being a trusted global brand, while the new website features a straightforward layout and a streamlined design that makes navigation easier for users.

On the other hand, the new slogan, “We Speak Your Language,” characterizes the company’s multilingual capability and the scalable nature of its business solutions.

To this, Davidowitz commented, “It says it all.” he said, “Regardless of what language you’re trying to target, we have it. We speak your language.”

Wendy is a Digital Content Specialist at Open Access BPO. She creates content to build awareness around the company's target audiences online including its supported social media platforms. Her articles focus on communicating the Open Access BPO culture to its internal and external clients. Outside of work, she's a photography hobbyist and a sister to five adorable dogs.
Join us on facebook
Open Access BPO Yesterday
How can we build stronger, more resilient teams together?
The answer starts with empowering employees to prioritize their well-being.

Self-care isn't a perk, it's a foundation for success for any brand, but only if you're sincere in your employee care.

Here are helpful ways to ensure employee self-care: https://buff.ly/pwwtsoR

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
We empower our teams to create #CustomerExperiences for your customers.

Our workplaces are built to prioritize self-care for our employees and drive success for our partners.
Outsource with us: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#MentalHealthMonth #MHM2025
#MentalHealthAwarenessMonth
#OABPOforMentalHealth
Open Access BPO 2 days ago
๐—ง๐—ฒ๐—ฎ๐—บ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฟ๐—ผ๐—น๐—น๐—ฒ๐—ฑ ๐˜‚๐—ฝ ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐˜€๐—น๐—ฒ๐—ฒ๐˜ƒ๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐—น๐—ฒ๐—ด ๐—ผ๐—ณ ๐™‹๐™ก๐™–๐™ฃ๐™ฉ ๐™ž๐™ฉ ๐™๐™ค๐™ง๐™ฌ๐™–๐™ง๐™™, ๐—ผ๐˜‚๐—ฟ ๐˜๐—ฟ๐—ฒ๐—ฒ-๐—ฝ๐—น๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ถ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ต๐—ฒ๐—น๐—ฑ ๐—ถ๐—ป ๐—ฆ๐—ถ๐—ป๐—ถ๐—น๐—ผ๐—ฎ๐—ป, ๐—Ÿ๐—ฎ๐—ด๐˜‚๐—ป๐—ฎ ๐—ผ๐—ป ๐— ๐—ฎ๐˜† ๐Ÿญ๐Ÿฌ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ.

Held in partnership with non-profit Fostering Education & Environment for Development, Inc., volunteers from the call center's Makati office planted 200 indigenous forest trees in the UP Laguna-Quezon Land Grantโ€“part of the Sierra Madre's 9,000+ hectare protected forest.

The initiative focused on targeted reforestation and biodiversity conservation within this crucial ecosystem.

๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ต ๐˜ช๐˜ต ๐˜๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ underscores Open Access BPO's commitment to corporate social responsibility. By actively engaging in green initiatives, the company demonstrates a tangible dedication to creating a positive impact on the environment and the local community.

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 2 days ago
This May, the conversation around #MentalHealth awareness rightly shifts towards action.

At Open Access BPO, we're dedicated to fostering a culture where our employees' mental well-being is a priority, through our employee engagement activities, employee-centric policies, and healthcare initiatives: https://buff.ly/kBYj9xI

This commitment empowers our team and reinforces our belief in the importance of advocating for better support for all.

#WeSpeakYourLanguage
#OneForHealth #MentalHealthMonth
#MentalHealthAwarenessMonth
Open Access BPO 2 days ago
#๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ถ๐˜€ ๐—ผ๐—ณ๐˜๐—ฒ๐—ป ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐—ฎ๐—ป๐—ฑ ๐—น๐—ฎ๐˜€๐˜ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ต๐—ฎ๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ.
It offers multiple opportunities to make a great impression and build lasting loyalty.

But even a single customer service blunder can quickly turn a positive #CustomerExperience sour.

There are more support failures that can may customers abandon your brand and check out your competition.

What you do to prevent them from happening is critical.
Start with a powerful #CustomerSupport strategy: https://buff.ly/xr3yMqT

----------
Let's give your consumers the #CustomerExperience they'll be talking about for years: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
Open Access BPO 3 days ago
Expanding your #startup internationally can unlock a world of opportunities.
From market research to talent acquisition, #outsourcing can be a powerful tool to streamline your global expansion.

But how can you tell if your startup is truly ready to take on the world?
Before you take the leap, check out these essential signs of international expansion readiness: https://buff.ly/aEtrOFi

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Ready to take the leap and expand your startup internationally?

Let Open Access BPO help you navigate the complexities of global expansion through our #BPO solutions: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#OutsourcingCX #CustomerSupport
Open Access BPO 6 days ago
Staying competitive often means finding smarter ways to operate and deliver great results.

For many global brands, that involves partnering with #outsourcing experts, and the Philippines is a go-to destination.

What's makes these outsourcing collaborations so impactful for a company's growth?

Learn why so many companies trust Philippine outsourcing companies to help them flourish and expand: https://buff.ly/UKynqaI

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Just like many of the world's top brands, you can count on Open Access BPO to deliver excellent #CustomerExperience through our outsourcing services.

Ready to see how we can help your customer service shine? Get in touch: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience