BPO in the Philippines unfazed by super typhoon Haiyan

OABPO Blog Team Published on November 12, 2013

BPO-in-the-Philippines
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.

The strongest typhoon this year took a northwest route from Mindanao and left the Philippines with a gustiness of 230 km/h. The fast exit maneuvered the storm center away from regions of Luzon, particularly Metro Manila where the majority of outsourcing offices are situated.

Difficult commute to work due to flooding was regarded as the only factor that slowed business processes in Manila, but call centers and IT firms were mostly in full operation amid the calamity.

The typhoon, however, ravaged Visayan cities on its path, rendering Tacloban as the most devastated. Outsourced call center and manufacturing operations halted in key cities of the south including Cebu and Davao to ensure employee safety. Slightly affected plants and sites are now reactivated.

Despite the good shape of a large part of BPO in the Philippines, companies prepare for Haiyan’s late effects to business operations.

“Disasters like this have a ripple effect that usually takes a week or two to really impact companies like us in the channel,” stated Todd Swank of Equus Computer Systems.

Manufacturers anticipate product delivery disruptions following road damage sustained after Typhoon Haiyan and the October earthquake, but companies that geared up for the country’s vulnerability to disasters are positive about fast recovery. The aftermath of recent disasters prompted business owners to develop and strengthen contingency plans and recovery measures.

Know more about the growing outsourcing industry in the Philippines and the various service it can offer companies from all over the world. 

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Multilingual call center 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 has launched its largest employee wellness program, 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for 𝐒𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝐇𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝐈𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝐅𝗶𝘁𝗻𝗲𝘀𝘀 𝐓𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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