BPO in the Philippines unfazed by super typhoon Haiyan

BPO in the Philippines unfazed by super typhoon Haiyan

OABPO Blog Team Published on November 12, 2013Last updated on February 24, 2020

BPO-in-the-Philippines
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.

The strongest typhoon this year took a northwest route from Mindanao and left the Philippines with a gustiness of 230 km/h. The fast exit maneuvered the storm center away from regions of Luzon, particularly Metro Manila where the majority of outsourcing offices are situated.

Difficult commute to work due to flooding was regarded as the only factor that slowed business processes in Manila, but call centers and IT firms were mostly in full operation amid the calamity.

The typhoon, however, ravaged Visayan cities on its path, rendering Tacloban as the most devastated. Outsourced call center and manufacturing operations halted in key cities of the south including Cebu and Davao to ensure employee safety. Slightly affected plants and sites are now reactivated.

Despite the good shape of a large part of BPO in the Philippines, companies prepare for Haiyan’s late effects to business operations.

“Disasters like this have a ripple effect that usually takes a week or two to really impact companies like us in the channel,” stated Todd Swank of Equus Computer Systems.

Manufacturers anticipate product delivery disruptions following road damage sustained after Typhoon Haiyan and the October earthquake, but companies that geared up for the country’s vulnerability to disasters are positive about fast recovery. The aftermath of recent disasters prompted business owners to develop and strengthen contingency plans and recovery measures.

Know more about the growing outsourcing industry in the Philippines and the various service it can offer companies from all over the world. 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO19 hours ago
Every entrepreneur's dream is to grow beyond his own shores, but how do you know if you're up to the challenge? Look out for these signs before taking your first step into international #expansion: https://zcu.io/Safk

#WeSpeakYourLanguage #Startup #Offshore #Outsourcing
Open Access BPO
Open Access BPO3 days ago
High employee turnover costs money and resources. It also jeopardizes your #brand reputation. One way for #CallCenters to prevent all these from happening is to build an effective #CareerDevelopment program.

Learn more: https://zcu.io/XdNU

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
#Thanksgiving is just a week away. #Ecommerce companies must suit up to face the onslaught of shoppers on one of the biggest shopping weekends of the year.

Here's how: https://zcu.io/4yzf

#WeSpeakYourLanguage #CustomerService #CX
Open Access BPO
Open Access BPO1 week ago
Consumers still think the best way to resolve their #CustomerService issues is via #email, even with the rise of new support channels. Follow these tips to maximize the advantages of providing effective #EmailSupport: https://zcu.io/3Si0

#WeSpeakYourLanguage #CallCenter
Open Access BPO
Open Access BPO1 week ago
A scripted reply is the last thing people want to hear when calling you for #CustomerSupport. Ensure a clear response plan for these common #CallCenter scenarios is included in your training program when selecting an #offshore #BPO firm: https:/zcu.io/UwoK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Open Access BPO Makati serves as the flagship #outsourcing facility for our growing workforce and multifaceted programs.

These offices have the highest seating capacity among our locations, allowing us to offer our full suite of services in English and more than 30 Asian and European languages. Learn more: https://zcu.io/Sb9O

#WeSpeakYourLanguage