BPO in the Philippines unfazed by super typhoon Haiyan

BPO in the Philippines unfazed by super typhoon Haiyan

OABPO Blog Team Published on November 12, 2013

BPO-in-the-Philippines
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.

The strongest typhoon this year took a northwest route from Mindanao and left the Philippines with a gustiness of 230 km/h. The fast exit maneuvered the storm center away from regions of Luzon, particularly Metro Manila where the majority of outsourcing offices are situated.

Difficult commute to work due to flooding was regarded as the only factor that slowed business processes in Manila, but call centers and IT firms were mostly in full operation amid the calamity.

The typhoon, however, ravaged Visayan cities on its path, rendering Tacloban as the most devastated. Outsourced call center and manufacturing operations halted in key cities of the south including Cebu and Davao to ensure employee safety. Slightly affected plants and sites are now reactivated.

Despite the good shape of a large part of BPO in the Philippines, companies prepare for Haiyan’s late effects to business operations.

“Disasters like this have a ripple effect that usually takes a week or two to really impact companies like us in the channel,” stated Todd Swank of Equus Computer Systems.

Manufacturers anticipate product delivery disruptions following road damage sustained after Typhoon Haiyan and the October earthquake, but companies that geared up for the country’s vulnerability to disasters are positive about fast recovery. The aftermath of recent disasters prompted business owners to develop and strengthen contingency plans and recovery measures.

Know more about the growing outsourcing industry in the Philippines and the various service it can offer companies from all over the world. 

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#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

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Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

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