Open Access BPO sends 3 employees to NYC marathon for a cause

NYC marathoners posing in park

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Peñas will be flying to New York for the world’s biggest marathon.

To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, set to take place on November 6. Read More

CES 2016 previews the future of digital marketing

CES-logo-screen

CES 2016 is a breeding ground not only for new consumer technologies but for advanced digital marketing trends as well.

Still not over the CES 2016 high? We can’t blame you. The Consumer Electronics Show (CES), which serves as a global breeding ground for tech innovation, has been surprising us with breakthrough technologies for more than 40 years. And although the event’s largely focused on consumer tech, we can’t help but speculate how these new trends can impact business, particularly digital marketing. Read More

New Philippine call centers to amass an extra $15–$25 M in revenues

smiling-Asian-Filipino-call-center-agent-with-customer-service-coworkers

It seems that the Philippine business process outsourcing (BPO) industry is never running out of good news and laudable developments.

The Information Technology-Business Process Association of the Philippines (IBPAP) is currently grooming 10 new next-wave cities conducive to the growth of Philippine call centers. These locations, which will be revealed in the first quarter of 2016, are predicted to generate $15 to $25 million worth of additional revenues for the outsourcing giant, according to estimates released by IBPAP chairman Dan Reyes. Read More

Philippine call centers cause erosion to Indian counterparts

Philippine-call-centers-cause-erosion-to-Indian-counterparts--Open-Access-BPO--philippine-call-centers

Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets. While the industry’s immense contribution play a big role in driving the Philippine economy towards the road to stability it currently takes, counterparts from neighboring nations consequently suffer downturns. And among the BPO hubs that slowed down to make way for the Philippines, its biggest rival, India suffers the biggest blow. Read More

4 Sources of customer feedback that are commonly overlooked

4 Sources of customer feedback that are commonly overlooked- Open-Access-BPO

Many businesses claim that they take time to gather customer feedback to improve their operations. Most brands do it either by asking customers to personally fill out customer surveys or through quick interviews made possible by their call center support services. This commitment is indeed commendable. Not only do they gain insights that can help them become better, they also strengthen their relationships with their customers by showing them that they care about their opinions. Read More