How call center outsourcing makes you more competitive in the long run

OABPO Blog Team Published on October 11, 2013
call-center-agents-on-a-race-track

Business process and call center outsourcing were originally done to reduce overhead cost. It has sinced evolved into a practice that is aimed to increase productivity and quality. ย The overall delegation of tasks to offshore service providers has become a popular strategy that improves business growth and financial stability for a variety of reasons and sometimes contrasting and competing advantages.

Many companies choose to develop long-term relationships with an offshore provider to realize the full benefits of outsourcing, including enhanced competitiveness, regardless of the savings or even in the face of potentially increased costs.

Outsourcing to ensure competitiveness

There are many ways outsourcing can give competitive advantages to businesses. For instance, it can enable a company to better focus on its core competencies, and grant it access to workers with specialized skills and innovative technologies, among others.
A business can gain short-term competitive benefits. However, to make this sustainable,ย Outsourced Magazine recommends creating a close and long-term relationship with a provider.

Essentially, this means shifting the outsourcing plan from tactical to strategic.
According to Ivey Business Journal, outsourcing is tactical when it is done to solve a practical problem, such as when a company decides to engage in business process or call center outsourcing for operational efficiency and cost reduction.

On the other hand, outsourcing is strategic when it is aligned with the business’ long-term strategies. ย An example would be whenย Hero Honda Motors Limited outsourced a non-core task, namely IT maintenance, to focus on user requirement and service delivery.
By focusing and developing its core competencies, a business can provide unique values to its customers, stand its ground against current and future rivals, and continually improve by adopting market and technology innovations.

In conclusion, a business can gain long-term competitive benefits from outsourcing as long as it takes a strategic approach rather than focusing on short-term values.

Join us on facebook
Open Access BPO 3 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#CSWeek #WeAreOABPO
Open Access BPO 4 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ผ๐—ป ๐—–๐—ฆ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ:
๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด #TeamOABPO, ๐—ข๐˜‚๐—ฟ ๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜†๐—ฑ๐—ฎ๐˜† ๐—›๐—ฒ๐—ฟ๐—ผ๐—ฒ๐˜€

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#WeAreOABPO
Open Access BPO 12 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ž๐—ถ๐—ฐ๐—ธ๐˜€ ๐—ข๐—ณ๐—ณ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 16 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.