Open Access BPO Davao Expands to Second Location

Luis Anthony Oliveros Published on October 31, 2023

DAVAO CITY, Philippines, October 2023 – Open Access BPO, multinational provider of outsourcing business solutions, has unveiled its second office in Davao City, Philippines.

“The launch of our second Davao campus is a response to the growing needs of our partners and to bolster our expanding workforce,” stated company CEO Benjamin Davidowitz. “We hope to further strengthen and expand our customer experience, back office, and knowledge process support services.”

This strategic move reflects a significant milestone in the company’s continued growth and commitment to serving its growing global clientele.

Building on Open Access BPO’s Growth

Open Access BPO Execs During Matina IT Davao Office Ribbon Cutting
Open Access BPO Vice President Joy Sebastian and CEO Ben Davidowitz with Davao Senior Training Manager Arjay Flaviano and Site Manager May de Guzman during the ribbon cutting ceremony that officially launched the outsourcing company’s second campus in Davao City, Philippines.

Open Access BPO’s new site is located in the Matina IT Park, one of the largest IT and industrial parks in the country’s Southern Mindanao region. It builds on the success of the programs housed in the outsourcing firm’s Davao flagship office.

Launched in 2015, the first Open Access BPO Davao site provides English content moderation and several back office support solutions partners from across industries. These programs have since scaled up to include additional teams and fortified support for new business units.

Its operations benefit the outsourcing company’s battle-tested program and operations management strategies, coupled with Davao City’s advanced technology and infrastructure capabilities.

Along with these, the population of exceptionally talented English-speaking professionals in the city has also been the cornerstone of Open Access BPO Davao’s achievements.

The New Home of a Thriving Davaoeno Workforce

Occupying a sprawling 740-square-meter space, the new campus is equipped to seat over 200 Open Access BPO employees. It offers a convenient location, surrounded by commercial establishments and accessible via major roads.

Through this, the company enhances its capacity to facilitate additional programs, expand its teams, and create job opportunities for Davao-based professionals.

“As we open the doors to our new office, we celebrate our unwavering dedication to delivering top-tier outsourcing solutions to our valued partners,” Davidowitz remarks. “We look forward to reaching even greater heights together.”

About OPEN ACCESS BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing startup to a full-suite provider of scalable multichannel business solutions.

The company extends its expertise to both growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines; Taipei, Taiwan; and Xiamen, China. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support, content moderation, and knowledge process support in more than 30 languages.

 

Read More

 

Join us on facebook
Open Access BPO 7 days ago
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

──────────────────────────────
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/00aELro

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 13 days ago
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

──────────────────────────────
Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 15 days ago
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

But entering a new market comes with challenges. Partnering with a truly capable #outsourcing #CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.

𝗜𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝘆𝗼𝘂𝗿 𝗱𝗼𝗺𝗲𝘀𝘁𝗶𝗰 𝗯𝗼𝗿𝗱𝗲𝗿𝘀, 𝘁𝗵𝗲 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗶𝘀 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗰𝗵𝗼𝗶𝗰𝗲, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: https://buff.ly/P5EmGzt

──────────────────────────────
Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN

Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl

#WeAreOABPO #outsourcing
#MultilingualOutsourcing #CX
Open Access BPO 37 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

——————————
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 40 days ago
𝗜𝘀 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘄𝗶𝗻 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs

——————————
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 40 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

——————————
Make every #CallCenter interaction reflect your brand’s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO