Open Access BPO, a leading provider of business process outsourcing (BPO) solutions, releases a paper that answers the essential questions clients should ask before sending out tasks to a Philippine-based firm.
The paper titled Don’t Outsource to the Philippines Until You Have Asked These Questions lists down 10 key components of outsourcing success and explores them in question form. Each item is uniquely tailored to the Philippine outsourcing landscape to guide investors, especially first-timers, in choosing a business process outsourcing firm to partner with.
Among the areas covered are the service providers’ tax law compliance and contingency plans for power disruptions caused by difficulties that businesses may face in the country. Possible hurdles that can affect Philippine operations are also touched in the paper, highlighting resources that businesses should look for in an ideal provider.
Don’t Outsource to the Philippines aims to serve as pointers to clients and BPO solution providers alike. Open Access BPO published the paper with hopes of not just helping business make guided decisions, but also to give fellow BPO firms an added idea on how to provide better conditions in their outsourcing deals.
About Open Access BPO
Open Access BPO is a Philippine-based outsourcing firm that provides voice and non-voice customer service, technical support, multilingual, and back office solutions to businesses of any size and industry.
Established in 2006 by Ben Davidowitz and Henry Chang, Open Access BPO started as a telemarketing company before transferring to its current facilities in Makati City, Philippines. The move paved way for expansion, as the boutique-style firm now employs 500+ employees and offers a wide range of services.
The company is dedicated to providing premium outsourcing services to businesses worldwide, including those recognized by the Fortune 500 list. It publishes white papers and case studies on the various aspects of outsourcing to aid business owners in better understanding the offshoring industry.
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