Start Your SHIFT: Open Access BPO Launches Employee Lifestyle Modification Program

OABPO Blog Team Published on August 5, 2025

Multilingual call center Open Access BPO officially launched its new employee-geared wellness initiative aimed at encouraging and supporting healthier habits among its workforce.

Open Access BPO SHIFT An OABPO Lifestyle Modification Program

The three-month program, dubbed SHIFT: An OABPO Lifestyle Modification Program, kicked off with a company-wide orientation on July 30, 2025. The event was held at the company’s Makati headquarters in the Robinsons Summit Center on Ayala Avenue and was also live-streamed for employees in its Davao office and other remote teams.

Senior Director of Operations Nate Martinez opened the session by highlighting SHIFT‘s core mission: Help employees build sustainable habits that align with the demands of their dynamic work environment.

According to Princes Ann Louisse Pascual, Company Nurse from the Clinical Services team that spearheaded the development of the health program, SHIFT focuses on sustainable behavior change and promotes accessible wellness practices within the workplace.

She emphasized that business process outsourcing (BPO) employees are particularly susceptible to sedentary routines due to the nature of their work, which often involves long hours of sitting and limited physical activity.

SHIFT, Pascual explained, is a proactive step toward combating this, offering accessible wellness practices that support physical fitness, nutrition, and overall well-being.

Open Access BPO Senior Director of Operations Nate Martinez during the OABPO SHIFT launch event
Open Access BPO’s Senior Director of Operations, Nate Martinez, kicks off the SHIFT program, sharing its mission to help employees build sustainable, healthy habits for our fast-paced work environment.

Over the next three months, SHIFT will feature a diverse lineup of activities, including yoga and Zumba sessions led by specialized instructors Nancy Siy and Gerald De Asis.

In addition to these movement-based classes, the program will offer stress management workshops, sound healing, and health education to provide a holistic approach to wellness.

Participants who register for the program will receive guided support, with regular sessions and weigh-ins to help them track their progress. The company has extended the registration deadline to August 8, 2025, to give more employees the opportunity to join.

Company Nurse Princes Ann Louisse Pascua during the SHIFT An OABPO Lifestyle Modification Program launch
Company Nurse Princes Ann Louisse Pascual spearheaded the SHIFT program to combat sedentary BPO routines with accessible wellness practices that support physical fitness, nutrition, and overall well-being.

The launch of SHIFT is part of Open Access BPO’s broader commitment to employee wellness, building on previous initiatives. The success of this program is expected to serve as a blueprint for future wellness programs, helping the company develop sustained, engaging, and impactful initiatives that encourage a more balanced lifestyle for its entire workforce.

 

Read More

Join us on facebook
Open Access BPO 4 days ago
𝗔𝗜 𝗶𝘀𝗻'𝘁 𝗮 𝘀𝘁𝗮𝗳𝗳 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻, 𝗶𝘁'𝘀 𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿.

The conversation around AI often focuses on full automation, but the real advantage lies in 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
By pairing AI-driven speed with human empathy, brands can handle complex problem-solving and emotional de-escalation at a scale never before possible.

Discover the framework for blending human talent with AI to deliver premium #CustomerExperience without losing the personal touch.

Get the insights here: https://buff.ly/UFrYxcZ

──────────────────────────────
Elevate your brand with a partner that masters the balance of tech and touch.
Let's grow together: https://buff.ly/jtkk2WZ

#WeAreOABPO
#CX #CustomerSupport #OutsourcingCX
#Outsourcing #CustomerService
#CustomerSatisfaction #CSat #AI
Open Access BPO 7 days ago
Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

──────────────────────────────
At Open Access BPO, we use tried-and-tested processes to target shrinkage and elevate #CX.

Let's talk about how we can help your brand thrive: https://buff.ly/8jBboiX

#WeAreOABPO
#CallCenterManagement
#WorkforceManagement #BPO #Productivity
Open Access BPO 48 days ago
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

──────────────────────────────
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/00aELro

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 54 days ago
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

──────────────────────────────
Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 56 days ago
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

But entering a new market comes with challenges. Partnering with a truly capable #outsourcing #CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.

𝗜𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝘆𝗼𝘂𝗿 𝗱𝗼𝗺𝗲𝘀𝘁𝗶𝗰 𝗯𝗼𝗿𝗱𝗲𝗿𝘀, 𝘁𝗵𝗲 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗶𝘀 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗰𝗵𝗼𝗶𝗰𝗲, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: https://buff.ly/P5EmGzt

──────────────────────────────
Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN

Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl

#WeAreOABPO #outsourcing
#MultilingualOutsourcing #CX