The anatomy of great brand stories

Faith Ocampo Published on January 12, 2016

excited-businessman-reading-laptop

A timeless marketing strategy, storytelling is the key to building an active and fully engaged audience.

Good stories are memorable stories. They tug at the heartstrings, reinforcing ideas and teaching us important lessons. Great storytellers have the power to inspire, persuade, and most importantly, make people think.

bearded-businessman-reading-book

For these reasons alone, business storytelling has emerged as a timeless content marketing technique that all brands must embrace. According to a research by digital marketing company NewsCred, 78% of chief marketing officers think that the future of marketing revolves around content. While this can be viewed as a great challenge, marketers won t run out of opportunities to create great content, as social media and blogging platforms have turned themselves into massive storytelling hubs.
Unfortunately, not all kinds of brand stories work. Businesses need to tell great stories—those that stick to people’s memory and create a lasting emotional impact. But how?

1.     Remember the 5 C’s.

businessman-using-lalptop-on-stack-of-books

Captivating stories are all about the 5 C s: circumstance, curiosity, characters, conversations, and conflict. When telling your story, no matter what form it takes, laying out the circumstances (i.e., the context) is crucial. Doing so warms up the audience for what s coming next. Add in the element of interest (curiosity), people (characters), and how they relate to each other (shown through conversations) and the story would flow smoothly. Conflict, perhaps, is the most important component. All good stories build up on how characters encounter and then resolve a conflict.

For a better marketing strategy, try to base your stories on these questions:

•     What s your constant struggle and how do you deal with it?
•     What did you gain and lose from starting your business or a project?
•     How many times did you fail before you succeeded with an idea?
•     How did you find yourself in this business?

 

2.     Start in the middle.

shocked-woman-in-glasses-reading-laptop

To entertain your audience and completely engage them in your story, learning the art of withholding information is important. Giving too many details upfront and recounting events in chronological order often take away the element of surprise. If you want to create a big “AHA!” moment, keep your audience on the edge of their seats by not giving them the interesting bits all at once.

 

3.     Present your vision and dreams.

businessman-in-white-shirt-putting-plushie-heart-on-shirt-pocket

Before you place yourself under the spotlight, remember that customers nowadays scrutinize everything. A marketing strategy fails when the audience thinks it benefits only the brand and the people behind it. To put it bluntly, customers don t care about your marketing goals. When you leave out the part that explains how they can benefit from what your company offers, they ll stop being interested.

A story that emphasizes your vision and dreams not only for the organization but also for its stakeholders lends a sense of authenticity and adds value to your brand. It s worth telling your audience how you and your team are gradually fulfilling your goals.

 

4.     Tell the audience why your brand matters.

bearded-businessman-giving-thumbs-up-by-laptop

Content marketing is powerful. A brand s messages can shape customers’ perception about them—for better or for worse. Storytelling allow companies to openly and honestly communicate with their target audience. Thus, marketers must focus on what makes their brand socially relevant. How does your company contribute to people s lives? What opportunities can you provide to everyone? How do you empower your customers?

Stories are the basic building blocks of effective marketing campaigns. Always keep in mind that your messages should encourage customers to stick with your brand. Often, simple and truthful stories can do the trick.
 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO Yesterday
Exceptional #CustomerExperience is key to building brand loyalty and driving success.
Adding value takes it to the next level.

But what does that even mean? And what can you do to make it possible?

Find out now: https://buff.ly/4cVLFyp

----------
Outsource now to give your customer the best #CX they deserve:
https://buff.ly/4d46mIe

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
Open Access BPO Yesterday
𝐀𝐫𝐞 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 𝐦𝐨𝐝𝐞𝐫𝐚𝐭𝐨𝐫𝐬 𝐬𝐭𝐢𝐥𝐥 𝐧𝐞𝐜𝐞𝐬𝐬𝐚𝐫𝐲 𝐢𝐧 𝐭𝐡𝐞 𝐦𝐢𝐝𝐬𝐭 𝐨𝐟 𝐚𝐥𝐠𝐨𝐫𝐢𝐭𝐡𝐦-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 #𝐂𝐨𝐧𝐭𝐞𝐧𝐭𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐨𝐨𝐥𝐬.

It's humans vs algorithm in this blog post! Read all about it now: https://buff.ly/3Q733q8

----------
Outsource your content moderation and other business or knowledge process needs: https://buff.ly/3xHdhXO

#WeSpeakYourLanguage
Open Access BPO 3 days ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital.

You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/43WMwe9

----------
Let us create the multichannel program and team for your brand: https://buff.ly/442IjFI

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Logistics, technical issues, and human error can impact #CustomerExperience.

𝗧𝗶𝗺𝗲 𝘁𝗼 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝘀𝘂𝗰𝗵 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆 𝘂𝘀𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 𝟰 𝗯𝗮𝘀𝗶𝗰 𝘀𝘁𝗲𝗽𝘀.

----------
Make a difference in your customers' lives.
We'll take the lead: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport #CustomerRetention
Open Access BPO 4 days ago
Even if you've set your brand to constantly delight your customers, there are times when you have to say no to their requests.

Master the art of saying "no" with compassion.!

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://www.openaccessbpo.com/blog/customer-service-tip-5-tactics-saying-no-compassion/

----------
Choose an #outsourcing company that values #CustomerService and brand retention: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenterTips
#CustomerSatisfaction #CustomerExperience
Open Access BPO 4 days ago
Open Access BPO's CEO Benjamin Davidowitz spearheaded the recent Easter community initiative in Poblacion, Makati City: https://www.openaccessbpo.com/blog/open-access-bpo-ceo-leads-easter-community-initiative/

This annual tradition aims to provide nutritious meals to those in need while spreading joy to children with balloon giveaways. This year marks the 7th consecutive year of the initiative, made possible with the dedication of volunteers from Open Access BPO. Together, they distributed 1,000 meals and 700 balloons to the community.

----------
Learn more about our outreach programs and employee engagement activities: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#OABPOcares #CorpSocialResp
Open Access BPO