How storytelling can add life to your marketing strategy

Alistair Roque Published on July 8, 2015

typewriter-with-once-upon-a-time-typed-on-paper
Sharing remarkable stories about you or your experiences with your family or friends has always been a good way of strengthening ties with the people you care about. It s a fundamental human activity that allows listeners to understand your emotions as a story character while experiencing particular events. Because of the familiarity and special regard towards the person narrating the story, listeners are compelled to appreciate and pay attention to the message delivered to them.

Storytelling in the marketing context

As a marketing strategy, storytelling relies on the idea that consumers can appreciate the marketing message better if it’s narrated to them as a story instead of being presented as a traditional product advertisement. Marketers who use this tactic believe that marketing campaigns can see greater response if they’re able to elicit emotional reactions, such as empathy, joy, amusement, or even anger from the audience.

chalk-movie-production-clapper-with-heart-in-blue-brick-background

While it may seem like relatively a new content marketing trend for the digital marketing space, traditional marketing and advertising platforms have long been using it. For years, we’ve seen big brands use human elements and emotions in their TV or magazine ads. Through storytelling, brands can build and package messages that they know will appeal to their target consumers.
There are many ways storytelling can be integrated into a brand s marketing strategy. Unlike traditional advertising where budget is a game changer, storytelling sets creativity as its most important requirement. Content creators can use their blogs to produce articles written by customers whose lives have changed after using their product or subscribing to their services. Visual brands can either use Instagram or Vimeo to make the stories more share-worthy. Publishing testimonials on social networking sites and on their websites is also a popular way of spreading the good word to a wide audience.

Giving your brand a voice that resonates

Aside from eliciting responses through emotional connections, storytelling has become a highly promising marketing game plan because of its ability to instantly give any brand a personality that’s both human and easily relatable. It allows an organization to finally have a voice that can seamlessly mold and adapt to the target audience’s own interpretations. In other words, customers can now relate to your brand on a more personal level because of the perceived authenticity you acquire from talking to them directly.

little-boy-child-in-business-suit-sitting-on-boks-reading-storybook

Oftentimes, people won t remember the names of the characters on your billboard ads, blog series, or Youtube campaign, but it’s the tear-jerking, funny, or frightening stories that will continue to resonate with them for quite some time. They may see some parts of themselves in your actors. They may compare their experiences, conflicts, and problems with the ones you’re highlighting. And as the protagonist of your story triumphs over these hurdles, they too can be convinced that success is within their reach if they allow you to help them.
The goal of storytelling as a marketing strategy is to use compelling stories in making people appreciate the features of a product. Narrating stories that are entertaining but have no connection to what you sell won’t have much marketing value. Develop your story by studying how you help people. From there, you can now create a story that you can use to bolster your business value through any channel that will connect your brand to a huge audience.

3 responses to “How storytelling can add life to your marketing strategy”

  1. 4 Instagram marketing tips for enterprises - Open Access BPO Neo Captive Blog says:

    […] when marketing products to them, especially through Instagram, it’s recommended to instead tell a story through your photos. Stories can elicit emotions from people, giving them something to relate with […]

  2. Important elements of viral marketing videos - Open Access BPO Neo Captive Blog says:

    […] your video to go viral, it must tell a story. And like all stories, it must contain the elements of a plot including the introduction of the […]

  3. 5 Hottest digital marketing buzzwords of 2015 - Open Access BPO Neo Captive Blog says:

    […] attention not through exaggerated claims but through engaging and truthful stories. Storytelling is not a mere strategy for getting your name out there; it’s a tool for connecting with customers on an emotional […]

Join us on facebook
Open Access BPO Yesterday
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO Yesterday
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO Yesterday
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

----------
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter
Open Access BPO 2 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares
Open Access BPO 6 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗯𝘂𝗿𝗻𝘁 𝗼𝘂𝘁: https://buff.ly/4h5CjBp

----------
We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

#WeSpeakYourLanguage
#EmployeeManagement #CustomerExperience
#CX #CustomerSatisfaction #CSat
#CallCenterManagement #CompanyCulture
Open Access BPO 7 days ago
Open Access BPO continues to live up to its commitment to compassion by organizing a food drive for vulnerable members of the Makati City community.

Volunteers distributed free meals, ensuring that no one felt left out as the year 2024 drew to a close.

Learn more about this initiative here: https://buff.ly/3DLz8QZ

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares