The anatomy of great brand stories

Faith Ocampo Published on January 12, 2016

excited-businessman-reading-laptop

A timeless marketing strategy, storytelling is the key to building an active and fully engaged audience.

Good stories are memorable stories. They tug at the heartstrings, reinforcing ideas and teaching us important lessons. Great storytellers have the power to inspire, persuade, and most importantly, make people think.

bearded-businessman-reading-book

For these reasons alone, business storytelling has emerged as a timeless content marketing technique that all brands must embrace. According to a research by digital marketing company NewsCred, 78% of chief marketing officers think that the future of marketing revolves around content. While this can be viewed as a great challenge, marketers won t run out of opportunities to create great content, as social media and blogging platforms have turned themselves into massive storytelling hubs.
Unfortunately, not all kinds of brand stories work. Businesses need to tell great stories—those that stick to people’s memory and create a lasting emotional impact. But how?

1.     Remember the 5 C’s.

businessman-using-lalptop-on-stack-of-books

Captivating stories are all about the 5 C s: circumstance, curiosity, characters, conversations, and conflict. When telling your story, no matter what form it takes, laying out the circumstances (i.e., the context) is crucial. Doing so warms up the audience for what s coming next. Add in the element of interest (curiosity), people (characters), and how they relate to each other (shown through conversations) and the story would flow smoothly. Conflict, perhaps, is the most important component. All good stories build up on how characters encounter and then resolve a conflict.

For a better marketing strategy, try to base your stories on these questions:

•     What s your constant struggle and how do you deal with it?
•     What did you gain and lose from starting your business or a project?
•     How many times did you fail before you succeeded with an idea?
•     How did you find yourself in this business?

 

2.     Start in the middle.

shocked-woman-in-glasses-reading-laptop

To entertain your audience and completely engage them in your story, learning the art of withholding information is important. Giving too many details upfront and recounting events in chronological order often take away the element of surprise. If you want to create a big “AHA!” moment, keep your audience on the edge of their seats by not giving them the interesting bits all at once.

 

3.     Present your vision and dreams.

businessman-in-white-shirt-putting-plushie-heart-on-shirt-pocket

Before you place yourself under the spotlight, remember that customers nowadays scrutinize everything. A marketing strategy fails when the audience thinks it benefits only the brand and the people behind it. To put it bluntly, customers don t care about your marketing goals. When you leave out the part that explains how they can benefit from what your company offers, they ll stop being interested.

A story that emphasizes your vision and dreams not only for the organization but also for its stakeholders lends a sense of authenticity and adds value to your brand. It s worth telling your audience how you and your team are gradually fulfilling your goals.

 

4.     Tell the audience why your brand matters.

bearded-businessman-giving-thumbs-up-by-laptop

Content marketing is powerful. A brand s messages can shape customers’ perception about them—for better or for worse. Storytelling allow companies to openly and honestly communicate with their target audience. Thus, marketers must focus on what makes their brand socially relevant. How does your company contribute to people s lives? What opportunities can you provide to everyone? How do you empower your customers?

Stories are the basic building blocks of effective marketing campaigns. Always keep in mind that your messages should encourage customers to stick with your brand. Often, simple and truthful stories can do the trick.
 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 12 hours ago
Ensure peak #CustomerEngagement and #CustomerLoyalty when you outsource to a truly reliable 24/7 multilingual #CustomerSupport expert.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐬𝐢𝐦𝐩𝐥𝐞 𝐛𝐮𝐭 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐰𝐚𝐲𝐬 𝐲𝐨𝐮𝐫 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐞𝐚𝐦 𝐜𝐚𝐧 𝐛𝐞𝐞𝐟 𝐮𝐩 𝐛𝐫𝐚𝐧𝐝 𝐥𝐨𝐲𝐚𝐥𝐭𝐲 𝐚𝐦𝐨𝐧𝐠 𝐲𝐨𝐮𝐫 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬: https://buff.ly/4d7epU6

----------
Partner with a seasoned #CustomerCare expert, trusted by global brands: https://buff.ly/3yk9eRO

#WeSpeakYourLanguage
#CallCenter
#CustomerServiceCallCenter
Open Access BPO 14 hours ago
The right choice of words (and tone) can calm down and bring conversations to a better outcome...even if it's with an upset customer.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝟓 𝐬𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐠𝐞𝐧𝐭𝐬 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐭𝐞𝐥𝐥 𝐢𝐫𝐚𝐭𝐞 𝐜𝐚𝐥𝐥𝐞𝐫𝐬: https://buff.ly/3WD05xl

----------
For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/3YdB9gY

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 16 hours ago
𝐁𝐫𝐚𝐧𝐝𝐬 𝐮𝐬𝐞 #𝐒𝐨𝐜𝐢𝐚𝐥𝐌𝐞𝐝𝐢𝐚 𝐚𝐬 𝐞𝐱𝐭𝐞𝐧𝐬𝐢𝐨𝐧𝐬 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞𝐬 𝐭𝐨 𝐦𝐚𝐫𝐤𝐞𝐭 𝐭𝐡𝐞𝐢𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐚𝐧𝐝 𝐚𝐦𝐩𝐥𝐢𝐟𝐲 𝐭𝐡𝐞𝐢𝐫 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐭𝐨 𝐭𝐡𝐞𝐢𝐫 𝐝𝐞𝐦𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜.

Content for their social platforms must meet the same level of strictness they have on their websites.

Given the 𝘴𝘰𝘤𝘪𝘢𝘭 nature of the web, here are some things you must take note of: https://buff.ly/3WzMy9I

----------
Partner with a premier #ContentModeration #outsourcing firm: https://buff.ly/4dhKR66

#WeSpeakYourLanguage
#ContentModeration
#BackOfficeSupport
Open Access BPO Yesterday
Employee self-care is everyone's personal responsibility.
Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/3zMHu96

----------
Create unforgettable #CustomerExperiences for your brand.
We empower our agents to deliver exceptional service.

Outsource with us: https://buff.ly/4d1DM9F

#WeSpeakYourLanguage
Open Access BPO 2 days ago
China is one of the strongest and most dynamic economies of the world. And many overseas businesses want to tap into the #Chinese market.

If you want to expand your business beyond your domestic borders, the Chinese market may be a great choice, especially for these industries: https://buff.ly/3LylNw3

----------
Partner with an #outsourcing company with a local office in China (and Taiwan and the Philippines where the Chinese language is also spoken): https://buff.ly/3LylS2P

Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/4dd7I2J

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Projecting empathy and providing effective solutions are parts of the business language that will prove crucial to your #CustomerService.

Learn more about how it can make or break your #CustomerExperience goals: https://buff.ly/4fcfyeV

----------
Take your business to new heights with our 24/7 #multilingual #outsourcing solutions: https://buff.ly/4cTquMO

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare