The anatomy of great brand stories

Faith Ocampo Published on January 12, 2016

excited-businessman-reading-laptop

A timeless marketing strategy, storytelling is the key to building an active and fully engaged audience.

Good stories are memorable stories. They tug at the heartstrings, reinforcing ideas and teaching us important lessons. Great storytellers have the power to inspire, persuade, and most importantly, make people think.

bearded-businessman-reading-book

For these reasons alone, business storytelling has emerged as a timeless content marketing technique that all brands must embrace. According to a research by digital marketing company NewsCred, 78% of chief marketing officers think that the future of marketing revolves around content. While this can be viewed as a great challenge, marketers won t run out of opportunities to create great content, as social media and blogging platforms have turned themselves into massive storytelling hubs.
Unfortunately, not all kinds of brand stories work. Businesses need to tell great stories—those that stick to people’s memory and create a lasting emotional impact. But how?

1.     Remember the 5 C’s.

businessman-using-lalptop-on-stack-of-books

Captivating stories are all about the 5 C s: circumstance, curiosity, characters, conversations, and conflict. When telling your story, no matter what form it takes, laying out the circumstances (i.e., the context) is crucial. Doing so warms up the audience for what s coming next. Add in the element of interest (curiosity), people (characters), and how they relate to each other (shown through conversations) and the story would flow smoothly. Conflict, perhaps, is the most important component. All good stories build up on how characters encounter and then resolve a conflict.

For a better marketing strategy, try to base your stories on these questions:

•     What s your constant struggle and how do you deal with it?
•     What did you gain and lose from starting your business or a project?
•     How many times did you fail before you succeeded with an idea?
•     How did you find yourself in this business?

 

2.     Start in the middle.

shocked-woman-in-glasses-reading-laptop

To entertain your audience and completely engage them in your story, learning the art of withholding information is important. Giving too many details upfront and recounting events in chronological order often take away the element of surprise. If you want to create a big “AHA!” moment, keep your audience on the edge of their seats by not giving them the interesting bits all at once.

 

3.     Present your vision and dreams.

businessman-in-white-shirt-putting-plushie-heart-on-shirt-pocket

Before you place yourself under the spotlight, remember that customers nowadays scrutinize everything. A marketing strategy fails when the audience thinks it benefits only the brand and the people behind it. To put it bluntly, customers don t care about your marketing goals. When you leave out the part that explains how they can benefit from what your company offers, they ll stop being interested.

A story that emphasizes your vision and dreams not only for the organization but also for its stakeholders lends a sense of authenticity and adds value to your brand. It s worth telling your audience how you and your team are gradually fulfilling your goals.

 

4.     Tell the audience why your brand matters.

bearded-businessman-giving-thumbs-up-by-laptop

Content marketing is powerful. A brand s messages can shape customers’ perception about them—for better or for worse. Storytelling allow companies to openly and honestly communicate with their target audience. Thus, marketers must focus on what makes their brand socially relevant. How does your company contribute to people s lives? What opportunities can you provide to everyone? How do you empower your customers?

Stories are the basic building blocks of effective marketing campaigns. Always keep in mind that your messages should encourage customers to stick with your brand. Often, simple and truthful stories can do the trick.
 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 3 days ago
Improving the #CallCenter agent experience involved offering incentives that make your #CX reps genuinely proud of their work and and the company that handles them.

𝗦𝗶𝗺𝗽𝗹𝘆 𝗽𝘂𝘁, 𝗶𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘁𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀.
Here are some reasons why you should improve the employee experience: https://buff.ly/4gdjGMg

----------
Get access to #CustomerSupport experts to frontline your programs: https://buff.ly/3ZctHmL

#WeSpeakYourLanguage
#EmployeeManagement #EmployeeEngagement
Open Access BPO 3 days ago
Being consistent in making customers happy means being adaptable to whatever they need.

Sometimes, this means abandoning some customer service ideas such as these: https://buff.ly/3z6weEo

----------
Stop settling for average customer support.
Partner only with a trusted #outsourcing expert and give your customers the best #CX they deserve!

Outsource now: https://buff.ly/3ZbcDgV

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XrZheN

----------
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/4ebCrxT

#WeSpeakYourLanugage
#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #DisasterPreparednessMonth
Open Access BPO 5 days ago
#CallCenters have a crucial role in delivering outstanding #CustomerExperiences and ensuring #CustomerSatisfaction.

𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱 𝗳𝗼𝗿 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀.

Brands need to be aware of these potential #CallCenter concerns (and be well-equipped to handle them effectively): https://buff.ly/3XrjqAP

----------
Let the Open Access Difference ensure seamless #CX and #CustomerLoyalty, maintain your brand's reputation, and protect your ops from these call center nightmares.

Contact us today so we can set up a program that addresses your needs and meets your goals:
https://buff.ly/4cOetY6

#WeSpeakYourLanguage
#CallCenterTips #CustomerService
#CustomerSupport #CSat
#DisasterPreparednessMonth
Open Access BPO 5 days ago
September is Disaster Preparedness Month.
We at Open Access BPO are committed to disaster preparedness to ensure uninterrupted service delivery for our partners and a consistently safe and productive workspace for our teams.

----------
Natural or man-made disasters can happen at any time. Safety should be a top priority for everyone, so it's essential to be prepared.

We do our part by maintaining a resilient workforce. From regular evacuation drills to first aid training, we prioritize everyone's safety on-site.

Contact us today to learn more about our strategies and protocols for keeping our teams, our client's ops, and critical data safe: buff.ly/3XsZK0z

#WeSpeakYourLanguage
#DisasterPreparednessMonth
#BusinessContinuity #EmployeeSafety
Open Access BPO 9 days ago
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport.

Contact us today and let our #CX specialists hyper-customize a program just for you: https://buff.ly/4cGonLn

#WeSpeakYourLanguage