The wonders of outsourcing chat support

OABPO Blog Team Published on September 9, 2013
chat-support-outsourcing

Nowadays, it’s not enough to have a single channel for customer support. Customers are always on the lookout for easier, more convenient ways to reach a company. Employing chat support outsourcing services are therefore becoming a common practice for companies that want to give more options to their customers.

Outsourcing not only allows a business to cut expenses due to the low costs of outsourced offshore services; it also gives them significant benefits in other areas.

Benefits of an outsourced chat support service

A Forrester study shows that online customers appreciate a live chat feature. In essence, chat has an edge over other support channels because it allows for real-time dialogue. However, this isn’t possible for a 9-5 shift team of chat operators. Online customers would consistently expect a response, even after office hours. By providing support to customers through chat clients, a company can ensure that there are operators available to handle messages anytime and that there won’t be shortage in case of large volumes of chat requests.

Aside from simply being available, outsourced chat support operators are well versed on the ins and outs of chat support. They require similar technical or product knowledge with phone or email representatives, but they are also different in that they are trained to type fast and respond using impeccable language and grammar. All these while multitasking to help other online customers and ensuring that each contact comes to a prompt resolution, as possible. For e-commerce, chat agents are familiar with navigating the website to further assist an online customer.

Just as important as the operators, employing an offshore company for chat support allows businesses to set up a live chat box that complements the professional theme and design of their websites. Other providers include customized features to enhance the chat experience, such as proactive invites or file transfers, among others.

The benefits of outsourcing chat support do not end with the cost savings. A company can also get a hold of expert chat operators that can effectively engage online customers in conversations and potentially increase sales while doing so. It can also avail of a professional chat box, which is the main tool used for its future chat support.

Join us on facebook
Open Access BPO 2 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#CSWeek #WeAreOABPO
Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗻 𝗖𝗦 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱:
𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 #TeamOABPO, 𝗢𝘂𝗿 𝗘𝘃𝗲𝗿𝘆𝗱𝗮𝘆 𝗛𝗲𝗿𝗼𝗲𝘀

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#WeAreOABPO
Open Access BPO 11 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 15 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.