What content moderation rules should I implement?

Julie Pearl Published on March 25, 2014

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Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project.

Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality standards. The same image moderation rules could apply to other types of visual content.
Moderating written content, for instance, commonly has stricter rules that focus on accuracy. If you allow various types of content on your online community, you could implement different rules for each of them. It could also be wise to impose a set of general guidelines that is applicable to all kinds of posts and all content authors.

Etiquette

As everything that the users submit will be viewable on public space, Internet etiquette should be observed. Here are some basic guides for your community to remember:

content-moderation-outsourcing

•     Respect the view of others. Bullying and “trolling” (inciting offense or annoyance) are not allowed.

•     Comments should always be constructive. Debates are allowed as long as the dialogues remain positive.

•     Keep things civil. Discussions must stay on topic and not focus on personal issues between authors.

•     Report offensive content. Let moderators handle violators; members should never perpetuate conflicts, especially on the public pages of the site.

Restrictions

Certain themes, ideas, or opinions should be weeded out of your community to maintain your brand’s image and to avoid getting involved in legal charges. Some of the things that your community should refrain from posting are:

•     Personal contact information of other members

•     Defamatory claims

•     Content that reflects intolerance of a person’s culture, race, sexual preference, gender, age, or religion

•     Obscene or foul language

•     Advertisements

Sanctions

Breaching any of the content moderation rules could subject the violator to these sanctions:

content-moderation-outsourcing

•     Removal of content - if the author unintentionally or purposely posts material that is inappropriate to the website theme or discussion subject, the content is subjected to removal.

•     Temporary Suspension - a user who has repeatedly breached the posting rules should be suspended for a certain period, depending on the severity of the violation.

•     Permanent Blocking - a member could permanently lose access to the community if he continues violating the rules despite previous warnings or after his suspension has been lifted.

•     Automatic Blocking - submitters of illegal content should be immediately blocked.

Managing a massive online community is not an easy task, as it requires active monitoring and vigilance. However, the community members themselves could help make the content moderation process a breeze if they acknowledge their role in keeping the website high quality.

OABPO-Julie Author
As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
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Open Access BPO 22 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗡𝗲𝘄 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲

Multilingual call center 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 has launched its largest employee wellness program, 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for 𝐒𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝐇𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝐈𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝐅𝗶𝘁𝗻𝗲𝘀𝘀 𝐓𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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Excellent #CustomerService is built on #EmployeeSatisfaction.

And to improve the #CallCenter agent experience, you must give your #CX reps a reason to be proud—
• of their work, and
• of the company that trusts them to do it.

𝗦𝗶𝗺𝗽𝗹𝘆 𝗽𝘂𝘁, 𝗶𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘁𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀.
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Cultivating a culturally competent environment not only enriches your workforce but directly translates to superior service for a global customer base.

Join us as we discuss how #diversity elevates #CX!
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This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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#IdeaHubOABPO #EmployeeWellness
#WellbeingAtWork