What Services Can Help Prepare E-Commerce Sites for the Holidays?

OABPO Blog Team Published on November 29, 2013

E-commerce websites can benefit from outsourced back office solutions that can give your online shop the visual overhaul and marketing boost it needs for the holidays.

Here are some of the services you can outsource for the season and the specific add-ons they can give to your online business:

  • Web Development for Making a Delivery Calendar


    ecommerce site holiday calendar

    Post a calendar containing shipping schedules, cutoff periods, and order deadlines. With this, your customers will know the right time to order and can estimate the days it will take for their orders to arrive at their doorstep.

    A delivery calendar will be especially helpful during the holidays when order placements can pile up; giving advanced notice and keeping track of crucial dates could prevent delivery delays. You wouldn’t want your turkey to arrive after Thanksgiving, would you? And where would you put your presents if they arrived after the Christmas tree has been taken down?

  • Content Moderation and Management for Creating Gift Guides

    e-commerce depiction multi-colored miniature shopping bags on laptop

    A gift guide will make it easy for the visitors of your e-commerce site to pick items from your inventory. The guide can suggest which products go perfectly with each other and who would likely appreciate the types of goods you offer.

    Through product descriptions, reviews, ratings, and comparisons, your customers would be able to choose the right presents for their coworkers, family, and friends. Moreover, this can help cross-sell and upsell your products as it can encourage buyers to find other items they may also want to purchase, helping increase the amount of sales per transaction.

  • Rich Media Content for Designing Holiday Promos and Advertising


    e-commerce web designer with rich media

    Tell your market that you are slashing the prices on your goods, and do so in a way that would make your ads noticeable because your competitors will also be amping up their promotional schemes. Get help from an outsourced services provider that offers rich media development solutions to create posters and animated videos to promote your e-commerce website.

    Apart from visually appealing content; you should also highlight discounts or taglines that would make your ads engaging and informative. These materials could be used on your social media and mobile channels as well to reach your market better and boost customer loyalty. Additionally, rich media development can give your website, online store, and newsletters a holiday feel through fun Christmas-themed imagery.

  • Digital Marketing for Sending Email Blasts


    e-commerce email on mobile phone

    Start sending early email blasts to let your consumers know what promotions you will be running, but it should be clever to hold out some intriguing details about potential bargains. This can raise anticipation and drive traffic to your website. Consumers will look forward to the time when the discounts could take effect, so invite them to check your website frequently to be the first to get their hands on the bargain. Alternatively, you could email shipping schedules to encourage people to place orders early and avoid the holiday rush.

The holiday season is an exciting time for everyone, consumers and businesses alike. People will prepare for their spending, so Internet entrepreneurs should also get ready using web services to make sure that their e-commerce website can handle the influx of shoppers.

Heighten customer experience with Open Access BPO’s smart business solutions for e-commerce brands. Our customer service, technical support, back office support, and knowledge process support are delivered 24/7 in more that 30 languages for assured high-CX for global customers. Contact us today!

 

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Open Access BPO 5 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

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Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

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Open Access BPO 7 days ago
๐—ช๐—ต๐—ฎ๐˜ ๐—ถ๐—ณ #๐—”๐—œ ๐—ฐ๐—ผ๐˜‚๐—น๐—ฑ ๐—บ๐—ฎ๐—ธ๐—ฒ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐˜„๐—ถ๐˜๐—ต๐—ผ๐˜‚๐˜ ๐—ฟ๐—ฒ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

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Open Access BPO 11 days ago
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?

The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.

Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable postโ€‘purchase support.

These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.

Explore the full checklist to strengthen your CX this season:
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Elevate customer experience by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/BugTbEz

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Open Access BPO 15 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—•๐—ฎ๐˜‡๐—ฎ๐—ฎ๐—ฟ ๐—›๐—ถ๐—ด๐—ต๐—น๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—œ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—Ÿ๐—ผ๐—ฐ๐—ฎ๐—น ๐—™๐—ถ๐—ป๐—ฑ๐˜€

The Open Access BPO Bazaar took place last Thursday and Friday at the company's Makati office, bringing employees together for a two-day showcase of homegrown products and personal ventures. The activity highlighted the creative interests of participating teams, who converted the site's cafeteria into a lively marketplace for colleagues to explore.

Employees offered a range of items that included ready-to-wear clothing, footwear, pastries, sweets, handcrafted paper goods, and assorted refreshments. A grilling station set up in the outdoor al fresco area provided freshly cooked Pinoy street food, giving attendees an additional point of interest throughout both days.

The company's barista DJs supported the event by serving coffee and playing music that contributed to a comfortable and welcoming environment for visitors.

The bazaar is part of the organization's ongoing #EmployeeEngagement program, which aims to provide meaningful activities that encourage connection, creativity, and pride within the OABPO community.

#WeAreOABPO #TeamOABPO
Open Access BPO 27 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—›๐—ผ๐—น๐—ฑ๐˜€ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€๐—ณ๐˜‚๐—น ๐—”๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ผ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐—ฎ๐˜ ๐— ๐—ฎ๐—ธ๐—ฎ๐˜๐—ถ ๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ

Open Access BPO recently concluded the Makati leg of its annual Blood Donation Drive, held in partnership with the Philippine Red Cross. OABPO Makati employees came together to donate blood and support this life-saving initiative, highlighting the #TeamOABPO's generosity and willingness to make a lasting impact beyond the workplace.

The company's Davao team will also hold its leg of the company's annual Blood Donation Drive on November 26.
Employees interested in donating are encouraged to watch out for internal communications for registration details.

#WeAreOABPO #OABPOcares
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Open Access BPO 47 days ago
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.

From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.

This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.

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๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ๐˜ด ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ #TeamOABPO Davao ๐˜จ๐˜ข๐˜ต๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ๐˜ฅ ๐˜ฆ๐˜ข๐˜ณ๐˜ญ๐˜ช๐˜ฆ๐˜ณ ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ฎ๐˜ฐ๐˜ฏ๐˜ต๐˜ฉ ๐˜ข๐˜ต ๐˜‰๐˜ข๐˜ญ๐˜ช๐˜ฌ ๐˜‰๐˜ถ๐˜ฌ๐˜ช๐˜ฅ ๐˜๐˜ข๐˜ณ๐˜ฎ & ๐˜’๐˜ช๐˜ต๐˜ค๐˜ฉ๐˜ฆ๐˜ฏ ๐˜ง๐˜ฐ๐˜ณ ๐˜ข 70๐˜ด ๐˜ณ๐˜ฆ๐˜ต๐˜ณ๐˜ฐ-๐˜ง๐˜ถ๐˜ต๐˜ถ๐˜ณ๐˜ช๐˜ด๐˜ต๐˜ช๐˜ค ๐˜ค๐˜ฆ๐˜ญ๐˜ฆ๐˜ฃ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ, ๐˜ฉ๐˜ฐ๐˜ฏ๐˜ฐ๐˜ณ๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฑ๐˜ฆ๐˜ฐ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ธ๐˜ฉ๐˜ฐ๐˜ด๐˜ฆ ๐˜ฅ๐˜ฆ๐˜ฅ๐˜ช๐˜ค๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ต๐˜ช๐˜ด๐˜ฆ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ฅ๐˜ณ๐˜ช๐˜ท๐˜ฆ๐˜ฏ ๐˜ข ๐˜ฅ๐˜ฆ๐˜ค๐˜ข๐˜ฅ๐˜ฆ ๐˜ฐ๐˜ง ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฑ๐˜ข๐˜ท๐˜ฆ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ธ๐˜ข๐˜บ ๐˜ง๐˜ฐ๐˜ณ ๐˜ธ๐˜ฉ๐˜ข๐˜ต ๐˜ค๐˜ฐ๐˜ฎ๐˜ฆ๐˜ด ๐˜ฏ๐˜ฆ๐˜น๐˜ต.

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