Why the Philippines is the ideal location for multilingual customer support

OABPO Blog Team Published on May 26, 2014 Last updated on September 23, 2021

Multilingual call center outsourcing is a flourishing sector in the Philippines that owes much of its growth to the availability of language-proficient agents in the country.

In Open Access BPO alone, the initial roster of foreign-language agents tripled within less than a decade of operation. What makes the Philippine workforce ideal for multilingual call center work?

multilingual call center agents in the Philippines

Ever since it displaced India as the leading premiere call center destination, the Philippines has been venturing into other areas of outsourcing to further cement its position in the global offshoring industry.

Among the niches that the country aims to penetrate further is the multilingual customer support call center sector, a local segment that is budding to be the most lucrative in Asia.

It’s the country’s convenient geographic location that has been attracting foreign businesses to set up a central headquarters instead of distributing operations across multiple locations in the Asia-Pacific. But more than that, what makes the Philippines an ideal site for offshore multilingual call center operations is the availability of highly skilled agents who are fluent in foreign languages that most outsourcers demand.

Bilingual education

The Filipino workforce owes much of its language proficiency to the government-mandated bilingual education that all of its citizens must undertake from their early school years, up to the tertiary level where foreign language education is required in some courses. Another factor is that the country’s official language, Tagalog, originates from Spanish and Bahasa, which makes it easy for Filipinos to immerse themselves in those foreign tongues.

Cultural diversity

diverse multilingual customer support agents in call center

According to the 2010 census, the Philippines is home to approximately 30,000 Americans and 29,000 Chinese Nationals, as well as to several other nationalities residing in the nation.

The Japanese, Indians, and Canadians also make up a large portion of the foreign population living among Filipinos. For this, finding native speakers to attend to same-language customers is less of a challenge in the Philippines than in its less diverse neighbors.

International exposure

A growing trend in the Philippine call center scene is the hiring of former overseas Filipino workers (OFWs) as foreign language specialists. Repatriated OFWs make use of their gained foreign language fluency by working as voice representatives for the customers from the countries they used to serve. These former OFWs’ lingual and cultural exposure gives them an edge over native-speakers, making them equally preferred candidates by most call center outsourcing firms.

Multilingual call centers are indeed rising to be one of the strongest sectors of the local outsourcing industry. Given that the Philippines is a melting pot of various nationalities, cultures, and languages, the multilingual voice service segment continues to be a major growth driver of the Philippine economy.

For successful international market expansion, multilingual services offered by reputable call centers in the Philippines like Open Access BPO provide a cultural and linguistic bridge for consumers. We offer 24/7 customer service, back office, and content moderation solutions in over 30 languages. Reach more customers effectively when you outsource to us. Get in touch today.

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Open Access BPO recently hosted an exclusive financial literacy webinar on May 22, 2025, specifically designed to equip its employees with essential knowledge for personal #FinancialSecurity.

The event, ๐—ช๐—ต๐—ฎ๐˜'๐˜€ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฃ๐—น๐—ฎ๐—ป ๐—•?: ๐—ฃ๐—ฟ๐—ผ๐˜๐—ฒ๐—ฐ๐˜๐—ถ๐—ป๐—ด ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—™๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฆ๐—บ๐—ฎ๐—ฟ๐˜ ๐—™๐—ถ๐—ป๐—ฎ๐—ป๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฃ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด, was organized in collaboration with @BDO Life and featured the financial organization's Senior Assistant VP, Edward Castro as guest lecturer.

The webinar centered on crucial aspects of #ProtectionPlanning, offering clear, actionable guidance on how to secure future financial stability. It explored a range of practical financial strategies, from traditional savings and investments to entrepreneurial ventures.

This initiative is a reflection of Open Access BPO's deep commitment to the overall well-being and financial stability of its workforce. This webinar is one of many planned employee engagement activities aimed to help our employees grow personally and professionally.

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฐ๐—ผ๐—ป๐˜๐—ถ๐—ป๐˜‚๐—ฒ๐—ฑ ๐—ถ๐˜๐˜€ ๐—ฑ๐—ฒ๐—ฑ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜๐—ผ ๐—ฒ๐—ป๐˜ƒ๐—ถ๐—ฟ๐—ผ๐—ป๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐—น ๐—ฟ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ถ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ต๐—ฒ ๐—น๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐——๐—ฎ๐˜ƒ๐—ฎ๐—ผ ๐—น๐—ฒ๐—ด ๐—ผ๐—ณ ๐—ถ๐˜๐˜€ ๐™‹๐™ก๐™–๐™ฃ๐™ฉ ๐™ž๐™ฉ ๐™๐™ค๐™ง๐™ฌ๐™–๐™ง๐™™ ๐˜๐—ฟ๐—ฒ๐—ฒ-๐—ฝ๐—น๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ถ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ผ๐—ป ๐— ๐—ฎ๐˜† ๐Ÿญ๐Ÿฐ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ.

Held in Barangay Eden, Toril District in Davao City's upland Toril District, employee volunteers planted 100 seedlings of the Philippine indigenous white Lauaan forest tree.

Partnering with the Department of Environment and Natural Resourcesโ€“Community Environment and Natural Resources Office (DENR-CENRO), this effort aids in the vital reforestation and rehabilitation of the Talomo-Lipadas Watershed, a crucial water source for Davao City.

๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ต ๐˜ช๐˜ต ๐˜๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ highlights Open Access BPO's deep corporate social responsibility, demonstrating a tangible commitment to environmental impact and fostering a sustainable community.

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๐—•๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜ ๐—ฐ๐—ฎ๐—ป ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ:
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Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/UGegOw8

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