Multilingual call centers in the Philippines: Most lucrative in ASEAN region

Multilingual call centers in the Philippines: Most lucrative in ASEAN region

OABPO Blog Team Published on January 10, 2014

call-centers-in-the-Philippines
It was recently reported that call centers in the Philippines are set to lead the business process outsourcing (BPO) race in the Association of Southeast Asian Nations (ASEAN) region.

It wouldn’t come as a surprise, as the Philippines has been trailblazing the Asian outsourcing scene in the recent years, particularly in the realm of voice services. What s new, however, is that BPO analysts are expecting the country to surge as the top destination for multilingual call center outsourcing.

call-centers-in-the-Philippines--

As a country that has found its niche in English-language BPO services, how did the Philippines lure international businesses to entrust their non-English-speaking customers to the Filipino call center agents?

For one, bilingualism is common among Filipinos. Aside from their native tongue, educated Filipinos are required to learn their second official language, which is English. And since local dialects are infused with foreign words such as Spanish and Malay, it is easy for Filipinos to be familiarized with terminologies from neighboring countries. Moreover, there are a multitude of educational institutions and centers that offer language courses across the country.

Another factor is that businesses commonly seek to unify their outsourced services in one hub instead of spreading them across multiple regions. With low wage rates and a positive outsourcing reputation, the Philippines is chosen by investors over other ASEAN countries as their prime headquarters in the continent.

The country’s cultural diversity further helps in making multilingual call centers in the Philippines the most lucrative in Asia. At present, there are roughly 30,000 Americans and 30,000 Chinese nationals residing in the Philippines, making them the largest foreign groups living among Filipinos. Japan, India, and Canada also make up the list of the top five countries where foreigners in the Philippines originated. With a population that is penetrated by various foreign nationalities, it is easy to find native-speakers who could deal with same-language customers without contextual differences.

To conclude, multilingual call centers will rise to be another major growth driver of the Philippine BPO industry, given its people’s multilingual proficiency and international businesses’ trust in the country’s workforce.

Do you want your culturally diverse consumer base to receive customer service from people with knowledge of your customers’ culture and language? Open Access BPO‘s multilingual call center can help reach your international customers better.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 hours ago
Many businesses want to expand successfully outside their own shores, but how will you know if you’re ready for the challenge? Open Access BPO shares 7 signs that your #startup is ready: https://bit.ly/3AKMuXp

Outsource your #multilingual #customerservice to us: https://bit.ly/3zJGooN

#WeSpeakYourLangugage #SME #SMB
Open Access BPO
Open Access BPO5 hours ago
Open Access BPO took diligent steps to meet GDPR specifications to prepare for the stringent evaluations conducted by auditor Network Intelligence. | https://bit.ly/2XVNhpW

Need a #MultilingualCallCenter that will future-proof your business' offshore operations? Contact Open Access BPO today: https://bit.ly/3CPI0zm

#WeSpeakYourLanguage #DataSecurity
Open Access BPO
Open Access BPO3 days ago
Since the US is a cultural melting pot, businesses catering to the North American market would definitely benefit from skilled multilingual professionals. Read more about it here: https://bit.ly/3u9BlwH

Ready to add a second business language? Contact us: https://bit.ly/3lTr2ck

Interested in #onshoring from our #LasVegas site? Explore Open Access BPO Onshore™ Solutions: https://bit.ly/2XKlBnw

#WeSpeakYourLanguage #multilingual #outsourcing #bilingual
Open Access BPO
Open Access BPO3 days ago
English is the most commonly used business language. This should be your company's top choice if you want to tap the world's most powerful economies.

Here are the top languages businesses must offer to remain competitive in international markets: https://bit.ly/39NKqSF

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://bit.ly/3u9v3wQ

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Outsourcing to expert third-party providers open new opportunities and business innovations for international expansion. Open Access BPO explains the benefits for businesses who outsource: https://buff.ly/2XK3bDm

Get started on #multilingual #customerservice: https://buff.ly/3nXmy7h

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO5 days ago
Get acquainted with Open Access BPO's operation facilities in the Philippines, US, Taiwan, and China.

Need help deciding which location best suits your #multilingual #callcenter needs? Contact us today: https://buff.ly/3zrnOBv

#WeSpeakYourLanguage #Outsourcing
Do NOT follow this link or you will be banned from the site!