Multilingual call centers in the Philippines: Most lucrative in ASEAN region

OABPO Blog Team Published on January 10, 2014

call-centers-in-the-Philippines
It was recently reported that call centers in the Philippines are set to lead the business process outsourcing (BPO) race in the Association of Southeast Asian Nations (ASEAN) region.

It wouldn’t come as a surprise, as the Philippines has been trailblazing the Asian outsourcing scene in the recent years, particularly in the realm of voice services. What s new, however, is that BPO analysts are expecting the country to surge as the top destination for multilingual call center outsourcing.

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As a country that has found its niche in English-language BPO services, how did the Philippines lure international businesses to entrust their non-English-speaking customers to the Filipino call center agents?

For one, bilingualism is common among Filipinos. Aside from their native tongue, educated Filipinos are required to learn their second official language, which is English. And since local dialects are infused with foreign words such as Spanish and Malay, it is easy for Filipinos to be familiarized with terminologies from neighboring countries. Moreover, there are a multitude of educational institutions and centers that offer language courses across the country.

Another factor is that businesses commonly seek to unify their outsourced services in one hub instead of spreading them across multiple regions. With low wage rates and a positive outsourcing reputation, the Philippines is chosen by investors over other ASEAN countries as their prime headquarters in the continent.

The country’s cultural diversity further helps in making multilingual call centers in the Philippines the most lucrative in Asia. At present, there are roughly 30,000 Americans and 30,000 Chinese nationals residing in the Philippines, making them the largest foreign groups living among Filipinos. Japan, India, and Canada also make up the list of the top five countries where foreigners in the Philippines originated. With a population that is penetrated by various foreign nationalities, it is easy to find native-speakers who could deal with same-language customers without contextual differences.

To conclude, multilingual call centers will rise to be another major growth driver of the Philippine BPO industry, given its people’s multilingual proficiency and international businesses’ trust in the country’s workforce.

Do you want your culturally diverse consumer base to receive customer service from people with knowledge of your customers’ culture and language? Open Access BPO‘s multilingual call center can help reach your international customers better.

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Open Access BPO 2 days ago
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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

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Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 16 days ago
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Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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