Multilingual call centers in the Philippines: Most lucrative in ASEAN region

OABPO Blog Team Published on January 10, 2014

call-centers-in-the-Philippines
It was recently reported that call centers in the Philippines are set to lead the business process outsourcing (BPO) race in the Association of Southeast Asian Nations (ASEAN) region.

It wouldn’t come as a surprise, as the Philippines has been trailblazing the Asian outsourcing scene in the recent years, particularly in the realm of voice services. What s new, however, is that BPO analysts are expecting the country to surge as the top destination for multilingual call center outsourcing.

call-centers-in-the-Philippines--

As a country that has found its niche in English-language BPO services, how did the Philippines lure international businesses to entrust their non-English-speaking customers to the Filipino call center agents?

For one, bilingualism is common among Filipinos. Aside from their native tongue, educated Filipinos are required to learn their second official language, which is English. And since local dialects are infused with foreign words such as Spanish and Malay, it is easy for Filipinos to be familiarized with terminologies from neighboring countries. Moreover, there are a multitude of educational institutions and centers that offer language courses across the country.

Another factor is that businesses commonly seek to unify their outsourced services in one hub instead of spreading them across multiple regions. With low wage rates and a positive outsourcing reputation, the Philippines is chosen by investors over other ASEAN countries as their prime headquarters in the continent.

The country’s cultural diversity further helps in making multilingual call centers in the Philippines the most lucrative in Asia. At present, there are roughly 30,000 Americans and 30,000 Chinese nationals residing in the Philippines, making them the largest foreign groups living among Filipinos. Japan, India, and Canada also make up the list of the top five countries where foreigners in the Philippines originated. With a population that is penetrated by various foreign nationalities, it is easy to find native-speakers who could deal with same-language customers without contextual differences.

To conclude, multilingual call centers will rise to be another major growth driver of the Philippine BPO industry, given its people’s multilingual proficiency and international businesses’ trust in the country’s workforce.

Do you want your culturally diverse consumer base to receive customer service from people with knowledge of your customers’ culture and language? Open Access BPO‘s multilingual call center can help reach your international customers better.

Join us on facebook
Open Access BPO 2 days ago
The Davao leg of our 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 over the weekend was a celebration of what lies ahead: a shared vision of unforgettable moments and a reflection of our collective drive to succeed in every challenge 2025 has in store.

Thank you to everyone who joined us at the Acacia Hotel Davao for an evening of inspiration and celebration. Here's to a year of new opportunities and achievements!

Let's take a look back at last weekend's party.

#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO 2 days ago
Customers trust and engage more with reliable, knowledgeable, and clear communicators.

That's why businesses need #CallCenters that constantly refine their communication strategies and have #CustomerExperience experts to heighten customer trust.

Avoid these weak expressions that can undermine your team's effectiveness: https://buff.ly/4hhfyLc

----------
For exceptional #CustomerSupport delivered by a trusted #CX expert, contact us today: https://buff.ly/3Q3mnEb

#WeSpeakYourLanguage
#CustomerService #CSAT
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
Is miscommunication costing you customers?
Join us as we break down 4 common customer communication styles and how your team can adapt.

Boost customer engagement and resolve issues faster! Read more: https://buff.ly/42DDbZR

----------
At Open Access BPO, we go beyond basic support to proactively address your customer concerns.

Contact us for a winning customer service strategy: https://buff.ly/3EoMcfv

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CustomerSupport #CSat #CX
Open Access BPO 3 days ago
The Manila leg of our 𝗪𝗮𝗻𝗱𝗲𝗿𝗹𝘂𝘀𝘁 𝗕𝗹𝗶𝘀𝘀: 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 𝗣𝗮𝗿𝘁𝘆 last weekend proved a resounding success.

The event, featuring exceptional dining, beverages, entertainment, and a record-breaking raffle pool, served as an opportunity to recognize and celebrate the people instrumental to our ongoing growth.

We extend our sincere gratitude to all who participated in this, our first major event of the year.

Let's relive the free-spiritedness we had shown during the event.

To more exciting adventures!
#WeSpeakYourLanguage
#OABPOKickOff2025 #OABPOWanderlustBliss
#WanderlustBlissOABPO
Open Access BPO 4 days ago
Projecting empathy and providing effective solutions are parts of the business language that will prove crucial to your #CustomerService.

There's so much to understand about harnessing language to ensure your customers not only hear you, but truly feel heard.

Learn more about how it can make or break your #CustomerExperience goals: https://buff.ly/40XwvV8

----------
Open Access BPO's agents are meticulously trained to go above and beyond, ensuring seamless and positive experience for every customer.

Get in touch with us today take your business to new heights with our #outsourcing solutions: https://buff.ly/3EppX99

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare
Open Access BPO 6 days ago
Efficiency and immediate customer responses are key to elevating the #CustomerExperience.
But how many of us underestimate the impact of missed support calls on repeat sales, brand reputation, and overall #CustomerSatisfaction?

Want to learn more about the hidden costs of missed calls?
Check out our blog post to see how it all connects: https://buff.ly/4aDlrQf

----------
Outsourcing to a #CallCenter is a valuable strategy, but only the most competent firms can truly partner with you to grow your customer base and business.

Contact us today to speak with our #CX experts: https://buff.ly/3WBFEAk

#WeSpeakYourLanguage
#CX #CSat #CustomerSupport