5 Twitter tweaks for successful social media marketing

OABPO Blog Team Published on April 22, 2014

social-media--twitter
The Twitter profile redesign has been gradually rolling out for several active and popular accounts. While the rest of the Twitterverse waits for its turn, social media managers are prepping for the change by optimizing their online marketing strategies based on the microblogging site’s recent major overhaul.

Below are some of the additions and alterations Twitter made on the user profile, and along with them are tips to make the most out of the redesign.

•   Larger header

social-media--AFL-Twitter_II

Just like how businesses are taking advantage of Facebook’s timeline cover photo, you could use Twitter’s new banner to push your company’s branding efforts. It’s a valuable on-page real estate where you can showcase what your company is all about by featuring your main products, a sneak peak of your office, your happy customers, or any image representing your company’s message.

•   Pinned tweet

Pinned tweets are posts that you put to appear above other tweets. You could use this feature to tell your market what they need to know right now and what you want people to share. Do you have an upcoming event, an ongoing promo, or a certain product that needs more exposure? You could pin tweets so that when followers visit your profile, this will be the first post they see and possibly share.

•   Best tweet

Tweets with the most engagements (favorites, retweets, replies) will appear larger, making them more visible to your followers. To make them even more prominent, you should make more visual posts. Photos and videos sell better than plain text, so multimedia tweets would likely garner higher levels of social media engagement.

•   Filtered view

The Twitter redesign allows profile visitors to sort text tweets from multimedia posts and ordinary tweets from replies. So if you start a tweet with the “@” sign followed by another user’s Twitter handle, this tweet will be counted as a reply and may not be visible to those who filter out reply posts. If you want replies to specific people to be visible to others, you should put a period before the @mention.

The makeover also puts the “favorites” in the limelight, so you better be strategic with your favoriting activities. Try marking favorites only on positive testimonials. This way, you acknowledge your customers’ engagement and show profile visitors your brand’s positive market reception.

•   Grid view

Don’t just make more visual posts; make those visuals self-explanatory. According to a a Buffer study, images that summarize the tweet or tell the message with just one look get 150% more customer engagements than tweets without photos.

People on the Internet want more images and less words, so Twitter is riding along the “visualization” trend that is taking social media by storm. Brands should likewise adapt to stay afloat in today’s ever-evolving marketing landscape.

Image credit: “Flight of the Bluebird” by greyweed on Flickr, used under CC BY-NC-SA 2.0 / Resized from original

Join us on facebook
Open Access BPO 0 hour ago
𝗜𝘀 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘄𝗶𝗻 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs

——————————
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 2 hours ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

——————————
Make every #CallCenter interaction reflect your brand’s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 3 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝘀𝘁𝗶𝗹𝗹 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

——————————
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 9 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

——————————
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 11 days ago
𝗪𝗵𝗮𝘁 𝗶𝗳 #𝗔𝗜 𝗰𝗼𝘂𝗹𝗱 𝗺𝗮𝗸𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

——————————
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing
Open Access BPO 14 days ago
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?

The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.

Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable post‑purchase support.

These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.

Explore the full checklist to strengthen your CX this season:
https://buff.ly/UWuyVZZ

——————————
Elevate customer experience by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/BugTbEz

#CustomerSupport #CallCenterOutsourcing