Customers are integral part of your daily business operation. Every business is expected to keep its customers satisfied all the time; that s why initiatives like outsourcing to a call...
There s a dreaded point in time when a retail business has to face its greatest fear – losing its valued customers. No matter how you condition yourself or your...
It’s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an...
There are many reasons why soliciting feedback from customers, either personally or through your outsourced call center in the Philippines, can help your business. Customer feedback can reveal your weak...
Persistence is both an art and a highly valued skill in every call center in the Philippines, particularly those that handle outbound sales accounts. It is an important part of...
Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets....
Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the...
When we explained that customer experience thrives on the collaboration of every role in a company, we pointed out that that the employees failure to recognize this hints work culture...
When your customers reach out to your outsourced call center in the Philippines and express the desire to cancel their subscription from your services, should you exhaust all possible ways...
It’s an established notion that for customer service to be deemed successful, the business must be able to deliver what the customer requires. This is why first-contact resolution and other...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.