How boutique BPO companies in the Philippines help businesses during the holidays

OABPO Blog Team Published on November 28, 2013

BPO-in-the-Philippines
Boutique-style business process outsourcing (BPO) companies in the Philippines emerges as ideal outsourced solution providers for businesses that are looking for specialized services with more immediate results. As the holidays draw near, retailers seek help from these outsourcing providers for tasks that are specifically in demand during the season.

What sets boutique BPOs apart from large firms?

Unlike massive BPO firms that provide a complete suite of services, boutique-style companies offer solutions that are focused on specific needs of clients. In boutique BPOs, investors can be more assured that the services they outsource are managed closely and customizable according to their demands. They don t have to avail of a whole package and employ unnecessary roles; instead, they can decide which specific tasks to outsource and specify the right number of people.

During the holiday season, boutique firms can give businesses the service backup they need for the sudden influx of customers. Here are some of the solutions entrepreneurs can employ from a boutique firm:

• 24/7 call center services

Aside from accommodating customer concerns any time of the day; a call center that is available round-the-clock can also market your special holiday products to prospective customers. Weeks in advance, telemarketers can alert people about upcoming sales and special holiday promos.

• Web development

E-commerce websites can also prepare for sales events by making an order shipping calendar, posting a gift guide, building mobile app, and adding pages where marked down items, promos, and holiday-themed products for Black Friday, Christmas, yearend, and clearance sales.

You should also ensure that your website has plenty of bandwidth and use tools such as GTmetrix to prevent your online shop from slowing down due to the sudden increase in traffic.

• Content creation

The content you will use to optimize your website can be provided by boutique firms that offer blog management, search engine optimization (SEO), and rich media development services. The optimized content will lead to pages where holiday offers are posted. You can also employ services of boutique BPO in the Philippines to create and send email blasts with a holiday theme and key dates of important sales events, order deadlines, and shipping schedules.

• Social media marketing

Through social media promotions, you can create personal bond with your customers through conversations. During the holidays, you can strengthen that bond by holding contests or giving away prizes. This will inform consumers of your offerings and can help build brand loyalty among your demographic.

Open Access BPO is a boutique-style firm that offers call center and back office solutions for small and big businesses. Know more about us on Google+.

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𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗡𝗲𝘄 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲

Multilingual call center 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 has launched its largest employee wellness program, 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for 𝐒𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝐇𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝐈𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝐅𝗶𝘁𝗻𝗲𝘀𝘀 𝐓𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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Getting a bad performance review can be tough, but it doesn't have to be the end of the world.

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