How boutique BPO companies in the Philippines help businesses during the holidays

How boutique BPO companies in the Philippines help businesses during the holidays

OABPO Blog Team Published on November 28, 2013

BPO-in-the-Philippines
Boutique-style business process outsourcing (BPO) companies in the Philippines emerges as ideal outsourced solution providers for businesses that are looking for specialized services with more immediate results. As the holidays draw near, retailers seek help from these outsourcing providers for tasks that are specifically in demand during the season.

What sets boutique BPOs apart from large firms?

Unlike massive BPO firms that provide a complete suite of services, boutique-style companies offer solutions that are focused on specific needs of clients. In boutique BPOs, investors can be more assured that the services they outsource are managed closely and customizable according to their demands. They don t have to avail of a whole package and employ unnecessary roles; instead, they can decide which specific tasks to outsource and specify the right number of people.

During the holiday season, boutique firms can give businesses the service backup they need for the sudden influx of customers. Here are some of the solutions entrepreneurs can employ from a boutique firm:

β€’ 24/7 call center services

Aside from accommodating customer concerns any time of the day; a call center that is available round-the-clock can also market your special holiday products to prospective customers. Weeks in advance, telemarketers can alert people about upcoming sales and special holiday promos.

β€’ Web development

E-commerce websites can also prepare for sales events by making an order shipping calendar, posting a gift guide, building mobile app, and adding pages where marked down items, promos, and holiday-themed products for Black Friday, Christmas, yearend, and clearance sales.

You should also ensure that your website has plenty of bandwidth and use tools such as GTmetrix to prevent your online shop from slowing down due to the sudden increase in traffic.

β€’ Content creation

The content you will use to optimize your website can be provided by boutique firms that offer blog management, search engine optimization (SEO), and rich media development services. The optimized content will lead to pages where holiday offers are posted. You can also employ services of boutique BPO in the Philippines to create and send email blasts with a holiday theme and key dates of important sales events, order deadlines, and shipping schedules.

β€’ Social media marketing

Through social media promotions, you can create personal bond with your customers through conversations. During the holidays, you can strengthen that bond by holding contests or giving away prizes. This will inform consumers of your offerings and can help build brand loyalty among your demographic.

Open Access BPO is a boutique-style firm that offers call center and back office solutions for small and big businesses. Know more about us on Google+.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO4 days ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO4 days ago
It's π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π—²π—Ώπ˜ƒπ—Άπ—°π—² π—ͺ𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO7 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
β€’ staffing
β€’ training
β€’ quality assurance, and
β€’ service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO