No slowing down for the Philippines’ bullish call center sector

OABPO Blog Team Published on August 15, 2013

Philippines-Call-CenterNearly three years after unseating India as the top outsourcing location, the Philippines’ call center industry remains progressive and it doesn’t look like it has any intentions of slowing down any time soon.

In recent reports for the upcoming International Contact Center Conference & Expo (ICCCE), Contact Center Association of the Philippines (CCAP) President Benedict Hernandez said that the local contact center is still the largest in the world and remains the premium hub for customer relations management.
As a late-comer in the outsourcing industry, the Philippines served a few years as a mere second-stringer to the already top-billing India. It was only a matter of time, however, until the US and other Western countries began to notice the inherent benefits of choosing the Southeast Asian country as their outsourcing destination.

This opportunity provided a much needed boost to companies in the Philippines’ call center industry to show the world’s business sectors what it’s truly capable of. Even after dethroning India as the business process outsourcing (BPO) top seed, companies around the world continue to choose the Philippines over India. This outsourcing migration can be attributed to the Filipino workers having shown that they have the talent, diligence, and the skills needed to meet and exceed the demands of today’s global business needs.

During this period, it was reported that revenues grew by 18%, earning $8.7 billion for the industry and 81,000 new jobs for the Filipinos workforce.
The aforementioned 9th annual ICCCE is set to take place at the end of August in one of the biggest call center-centric locales of the country, Cebu. The three-day conference will bring together BPO service providers, outsourcing firms, and vendors in voice-based call center solutions from all over the world to talk about issues, innovations, and best practices in the industry.

During the event, Hernandez will also present a “State of the Industry Report” to provide updates on the trending technologies in the industry, and the recent growth in revenue, and employment.

“ICCCE will serve as a venue where the industry could focus on various concerns; support, optimize, and learn from each other; and ultimately show the stakeholders that the contact center is a booming industry ran by people who are doing very well and are serious about it.” said Raffy David, CCAP director and chair of the ICCCE 2013.

At present, call centers take up the majority of BPO operations in the country, followed by IT-based services, healthcare information management, and back office solutions, among many others. Not one to rest on its laurels, the BPO industry in the Philippines is still undergoing a massive growth towards becoming more competitive in the global business arena. The upcoming 9th International Contact Center Conference & Expo will re-iterate that fact and aims to bring in more big players and investors to the Philippines’ call center industry.

Join us on facebook
Open Access BPO 2 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#CSWeek #WeAreOABPO
Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗻 𝗖𝗦 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱:
𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 #TeamOABPO, 𝗢𝘂𝗿 𝗘𝘃𝗲𝗿𝘆𝗱𝗮𝘆 𝗛𝗲𝗿𝗼𝗲𝘀

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#WeAreOABPO
Open Access BPO 11 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 15 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.