Although the idea of emotional intelligence is relatively new, it has already been embraced by organizations across industries—including call centers. Call centers stand at the forefront of customer service interactions. Day in and day out, agents handle a wide array of customer inquiries, issues, and emotions. While the focus is often on efficiency and problem-solving, […]
If you’re willing to settle for something “good,” you’re losing the opportunity to overcome your own limits and become even greater. If you think about it, good customer service just entails meeting customers’ minimum requirements. That would include providing 24/7 customer support, answering queries correctly, and making sure that the consumer journey is pain-free.
Table Of Contents The Role of Social Media Moderation Services Challenges and Benefits of Social Media Moderation Services The Social Media Moderator’s Most Wanted List About Social Media Moderation Guidelines A Sneak Peek Into Moderating Social Media Content The Impact on Moderators’ Mental Health and Well-Being The Benefits of Outsourcing Social Media Moderation Services Partner […]
As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores to the digital space, everybody expected swindlers to follow. Unsurprisingly, they’ve modernized their thieving tactics to adapt to the changing business landscape. And yet, even […]
In dealing with difficult customers, how much is too much? Here’s how to handle abusive customers in the call center. As a call center leader, you understand the significance of providing exceptional customer service to build positive relationships with your clientele. However, the unfortunate reality is that not all customers will treat your staff with […]
Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship. As much as you’d like to lead a perfectly harmonious relationship with your customer service vendor, this won’t always be the case. You and your provider may not always agree […]
Call center time management is an especially tricky practice for most agents, but there are ways of handling this issue well. As a call center leader, you’re well aware of the hustle and bustle that defines this dynamic environment. Your agents are the frontline ambassadors of your brand, engaging with customers, resolving issues, and ensuring […]
Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. When Internet-enabled mobile devices such as smartphones and tablets began to take over the mainstream market, people started moving to a newer breed of communication channel. Today, at the height of mobile consumption, the phone calls and […]
Table Of Contents Why Effectively Delivering Difficult Messages to Customers is Essential Consequences of Mishandling Bad News Delivery Common Types of Difficult Messages to Deliver to Customers What’s the Best Way to Break Bad News to Your Customers? Ensuring Empathy and Sensitivity When Delivering Difficult Messages The Role of Transparency and Honesty in Delivering Difficult […]