What are the 4 outsourcing models applied by call centers in the Philippines?

OABPO Blog Team Published on February 4, 2014

outsourcing-models-meaningAlthough call centers in the Philippines have similarities, no two companies use the same business approach. They may offer the same services, but the customer experience they give their clients will always differ.

In the same way, clients base their decision to outsource on the type of outsourcing model that the vendor applies. What are these models, and which one is right for you?

Offshore outsourcing

Offshoring is often confused with the entirely different business strategy known as outsourcing. When you offshore tasks, it is still your company that does the work but in a different location that is usually outside your main headquarters’ country. On the other hand, outsourcing means that those tasks will be done by an outside entity but not necessarily in a foreign location.

Although they have different concepts, offshoring can be a part of outsourcing. To put it simply, offshored tasks can be outsourced. This is called offshore outsourcing. Through this, you harness both the expertise of your outsourcing partner and the cost efficiency of your offshore location.

Onshoring

Onshoring is also known as domestic outsourcing. As the name suggests, this model lets you use the services of a third party company that operates in the same area or country where you do business. This is ideal if you want your outsourced services to be easily accessible.

Rightshoring

Rightshoring is one of the latest buzzwords to hit the global outsourcing industry. The name came from the practice of selecting the right jobs to send out and choosing the right location to outsource. So if you delegate minor processes like data entry to a company that concentrates on this specific task, then you are rightshoring.

Nearshoring

Nearshoring is somewhat similar to onshoring because it mainly considers the proximity of the outsourced service vendor to your company. But unlike onshoring, nearshoring is typically done in a country near your location so that you benefit from the low costs and expertise of that area without spending much on travel and communication expenses.

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Open Access BPO 2 days ago
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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 6 days ago
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Open Access BPO 16 days ago
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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 17 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

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