Faith Ocampo, Author at Open Access BPO

Call Center Agents Customer Support Employee Engagement Performance Management

The Types of Customer Support Reps You Should Watch Out For

The only way to build a high-performing call center is to recruit the right employees who possess the attitudes and skills that suit your company culture. Your customer support reps...

By Faith Ocampo

January 2, 2017

Call Center Agents

4 Call center practices that stifle agents’ creativity

A call center that fosters creativity among its agents will be able to enhance the customer experience in ways no other organization can. Think about the world’s biggest names when...

By Faith Ocampo

December 30, 2016

Customer Support Omnichannel

The true and alarming cost of poor customer service

Brands’ increasing focus on customer support isn’t just a fad. When carried out correctly, high-quality services help businesses build trust among its target consumers. On the contrary, poor customer service...

By Faith Ocampo

December 29, 2016

Philippine Outsourcing News

What to expect from Philippine BPO firms in the next 6 years

As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions,...

By Faith Ocampo

December 28, 2016

Customer Experience Customer Support Data Security

Educating Your Customers About Information Security

Information security awareness doesn’t always have to be your business’ responsibility. Here’s how you can help customers chip in. For businesses, strong information security awareness is particularly pronounced. In fact,...

By Faith Ocampo

December 26, 2016

Customer Support

The 5 things you lose from missed customer service calls

Missed customer service calls aren’t something to be underestimated. Here’s what could happen if you’re not careful. Every interaction with a customer is an opportunity to solidify trust and strengthen...

By Faith Ocampo

December 23, 2016

Global Outsourcing

8 Outsourcing challenges that are reshaping business strategies

It’s not enough to just look at the benefits. Consider these outsourcing challenges that could affect your decision-making. Time and time again, you hear of the benefits that come with...

By Faith Ocampo

December 22, 2016

Solutions

A 5-item checklist: Aligning customer support and marketing

There’s no one-size-fits-all formula for building a customer-centric brand. But one of the best ways to do so is to align your support and marketing strategies. As more and more...

By Faith Ocampo

December 21, 2016

Customer Support Omnichannel

6 Things People Remember from a Customer Support Interaction

The only way to make your brand memorable is by providing consumers exactly what they want and need. Getting there, however, is a complex and difficult process. Every interaction with...

By Faith Ocampo

December 20, 2016

Solutions

5 Cyber security predictions brands must watch out for in 2017

In terms of cyber security, 2016 has been a tough year for brands. How should you gear up for a new breed of IT threats in 2017? Information security breaches...

By Faith Ocampo

December 19, 2016

Author: Faith Ocampo

The Types of Customer Support Reps You Should Watch Out For

4 Call center practices that stifle agents’ creativity

The true and alarming cost of poor customer service

What to expect from Philippine BPO firms in the next 6 years

Educating Your Customers About Information Security

The 5 things you lose from missed customer service calls

8 Outsourcing challenges that are reshaping business strategies

A 5-item checklist: Aligning customer support and marketing

6 Things People Remember from a Customer Support Interaction

5 Cyber security predictions brands must watch out for in 2017