Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China....
First impressions last long, so make sure your brand has its best foot forward when it comes to customer experience. It goes without saying that delivering exceptional customer experiences has...
If you’re suffering from increasing customer churn rates, that’s an indication that you’re doing something wrong. In most cases, customers abandon brands they don’t trust. It may be due to...
At a time when customers are communicating with brands using multiple channels, contact centers must have a single and unified view of the customer. You’ve probably encountered the concept of...
Are your customer support strategies tied to effective principles? Too often, entrepreneurs get lost in the technical side of business that they forget some of the most basic and most...
Effective leadership is the bedrock of success. A great call center leader possesses a unique blend of skills and qualities that empower them to guide their team towards excellence. However,...
A declining organizational culture is the last thing your business needs. Here are 8 signs your brand is going on a downward spiral. A healthy and thriving organizational culture promotes...
Every organization that gathers and analyzes data has a story to tell, so why aren’t they out there telling their stories? Most companies know that they need technical expertise to...
Table Of Contents Advantages in Startup Globalization Challenges of Startup Expansion Indicators of an Expansion-Ready Startup Outsourcing for International Expansion Startup international expansion is one of the best achievements your...
Acquiring sophisticated call center technologies may be costly at first, but by streamlining your internal processes, they can help you reduce your operation costs in the long run. When running...
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