8 Signs your organizational culture is crashing down

8 Signs your organizational culture is crashing down

Faith Ocampo Published on May 25, 2017

office employee ignoring coworker during team meeting shows failed employee engagement

A strong and positive organizational culture enables call centers to build, facilitate, and deliver great customer experiences.

Fostering a positive culture is crucial for contact centers. Your culture—which encompasses your business philosophy and internal practices—is predictive of your company’s performance.


A healthy work environment helps create the right attitude among customer service agents, which translates to high-quality performance. In contrast, an unhealthy workplace filled with defunct relationships and weak leadership dampens employee engagement and productivity.

Leaders must ensure that their team dynamics brings out the best in their employees. But if you’re experiencing these signs, your culture may be deteriorating.

1.     The group doesn’t communicate anymore.

coworkers in meeting ignoring each other using smartphones

Productive and results-driven teams have one thing in common: they always communicate with one another. If your employees used to discuss work matters openly and enthusiastically but have since ceased to do so, take that as an alarming sign. Blocked information flow leads to mistrust and misunderstandings, which lowers people’s morale and productivity.

2.     Everyone becomes too critical of one another.

pissed employee annoyed at coworker using phone during office meeting

High-performing teams are aware of the strengths and weaknesses of each of their members. This allows them to work on their lapses and enhance their capabilities even further. But if everyone becomes overly critical of their teammates, it creates rifts among them, which may escalate into personal grudges.

3.     Blame-throwing increases.

office employee pointing blame on coworker during meeting showing failed office culture

Blame-throwing is a sign that your employees lack accountability. They may not care about the company’s objectives anymore, and thus, they’re taking the easy escape by pointing their fingers at someone else.

4.     Respect decreases.

heated discussion in office meeting coworkers pointing fingers

Great team dynamics starts with respect. Everyone should respect each other by understanding their differences, providing fair feedback, and communicating in a professional manner. Employees that don’t respect one another will have trouble working in a team or even listening to others’ ideas.

5.     People isolate themselves.

annoyed office worked isolated from happy coworkers

When your customer service agents retreat from the group, they become self-absorbed and thus lose sight of the bigger picture. This means they’d stop caring about your call center’s goals and their team’s performance.

6.     Rivalries become more pronounced.

office rivalry coworkers arm wrestling

A healthy competition keeps things interesting and may motivate employees to do their best. However, when your agents’ focus shifts from achieving your contact center’s goals to beating others just to appear powerful, collaboration becomes difficult.

7.     No one wants to try new things anymore.

bored business employees yawning during office meeting

Demoralized employees are pessimists. They become passive, preferring to do their routine tasks, but they’ll refuse to take initiative or come up with new ideas. They’ll just agree with everything, instead of actively participating in discussions to improve your policies or processes.

8.     Team performance declines.

business team showing failed organizational culture standing in grassy field with sign

All of the things mentioned above lead to poor team performance. This poses a serious risk to the customer experience you deliver and to your brand’s overall reputation.

Call center leaders can build a positive organizational culture by emphasizing the company’s core values and philosophy. Investing in employee engagement is also a must, so that you can keep your agents happy, optimistic, and productive.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 hours ago
Many businesses want to expand successfully outside their own shores, but how will you know if you’re ready for the challenge? Open Access BPO shares 7 signs that your #startup is ready: https://bit.ly/3AKMuXp

Outsource your #multilingual #customerservice to us: https://bit.ly/3zJGooN

#WeSpeakYourLangugage #SME #SMB
Open Access BPO
Open Access BPO5 hours ago
Open Access BPO took diligent steps to meet GDPR specifications to prepare for the stringent evaluations conducted by auditor Network Intelligence. | https://bit.ly/2XVNhpW

Need a #MultilingualCallCenter that will future-proof your business' offshore operations? Contact Open Access BPO today: https://bit.ly/3CPI0zm

#WeSpeakYourLanguage #DataSecurity
Open Access BPO
Open Access BPO3 days ago
Since the US is a cultural melting pot, businesses catering to the North American market would definitely benefit from skilled multilingual professionals. Read more about it here: https://bit.ly/3u9BlwH

Ready to add a second business language? Contact us: https://bit.ly/3lTr2ck

Interested in #onshoring from our #LasVegas site? Explore Open Access BPO Onshore™ Solutions: https://bit.ly/2XKlBnw

#WeSpeakYourLanguage #multilingual #outsourcing #bilingual
Open Access BPO
Open Access BPO3 days ago
English is the most commonly used business language. This should be your company's top choice if you want to tap the world's most powerful economies.

Here are the top languages businesses must offer to remain competitive in international markets: https://bit.ly/39NKqSF

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://bit.ly/3u9v3wQ

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Outsourcing to expert third-party providers open new opportunities and business innovations for international expansion. Open Access BPO explains the benefits for businesses who outsource: https://buff.ly/2XK3bDm

Get started on #multilingual #customerservice: https://buff.ly/3nXmy7h

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO5 days ago
Get acquainted with Open Access BPO's operation facilities in the Philippines, US, Taiwan, and China.

Need help deciding which location best suits your #multilingual #callcenter needs? Contact us today: https://buff.ly/3zrnOBv

#WeSpeakYourLanguage #Outsourcing
Do NOT follow this link or you will be banned from the site!