Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Sometimes, tough decisions have to be made in the workplace. These are what every call center team leader has to deal with in these situations. Call center leaders play an...
Ecommerce customer experience is driven mainly by convenience. Here are some crucial elements that brands need to achieve it. From its humble beginnings, e-commerce has turned into a global phenomenon,...
Although the idea of emotional intelligence is relatively new, it has already been embraced by organizations across industries—including call centers. Call centers stand at the forefront of customer service interactions....
If you’re willing to settle for something “good,” you’re losing the opportunity to overcome your own limits and become even greater. If you think about it, good customer service just...
Table Of Contents The Role of Social Media Moderation Services Challenges and Benefits of Social Media Moderation Services The Social Media Moderator’s Most Wanted List About Social Media Moderation Guidelines...
As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores...
In dealing with difficult customers, how much is too much? Here’s how to handle abusive customers in the call center. As a call center leader, you understand the significance of...
Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship. As much as you’d like...
Call center time management is an especially tricky practice for most agents, but there are ways of handling this issue well. As a call center leader, you’re well aware of...
Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. When Internet-enabled mobile devices such as smartphones and tablets began to take...
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
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